KM Middle East 2015 Karuna Ramanathan

www.km-‐me.com info@km-‐me.com 1

LEADERSHIP, LEARNING & KNOWLEDGE MANAGEMENT

KARUNA RAMANATHAN

PRESIDENT

INFORMATION & KNOWLEDGE MANAGEMENT SOCIETY, SINGAPORE

17 MAR 2015

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@2014 information & knowledge Management Society. All right reserved

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OVERVIEW

Part 1: About iKMS Part 2: Drivers of Change Part 3: Implementation Ideas

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@2014 information & knowledge Management Society. All right reserved 2


OUR MISSION

To increase the awareness, understanding and application of information and knowledge strategies, knowledge management systems, processes and practices, so as to strengthen learning, productivity and innovation in organisations in Singapore.

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WHO WE ARE?

-  Non-profit organisation -  Governed by iKMS Constitution -  Generate revenue through membership subscription -  Executive Committee (elected for 2 years term at alternate

AGM) ( President, 2 VPs, 1 Secretary, 1 Treasury, 9 members)

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OUR MEMBERS

Commercial members:

Corporate members:

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@2014 information & knowledge Management Society. All right reserved 5 IKMS ROADMAP & MILESTONES

Resources

2013-2014

Standard/ Benchmarking

KM Activities

Academic Journal KM Special Report Quarterly Newsletter

Social Media

KM Singapore Perspective

E-Newsletter (blog)

Technology Platform

KM Excellence Awards

WDA-KM Competency Framework

KM Practices from Global Network’s Partners

Annual KM Conference (2009- Present)

KM Clinic/ Eventing Talk Masterclasses AGM KMGN 2013

Membership Mgt Portal & Website

Sharepoint – Revamped Website

iKMS Intranet Doc Portal Revamped

KMSG13

Revamped Social Media

2000 - 2012

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EXAMPLE – PHOTOS (RECORD)

Singapore

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The Ship is a COMPLICATED

system! Does training

equal knowledge? How much can

one really know? Especially when there is so much

to know!

LEADERSHIP & KNOWLEDGE

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Naval Operations are COMPLEX! How do teams

create knowledge? How can the

Leader better lead his/her team?

Especially when he/she clearly cannot know everything!


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The Sea is UNCERTAIN given tides,

currents, pressure, wind, cloud and swell.

How does the Leader behave

when clearly he/she will know

very little. How does he/she lead

hundreds of crew members?


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Environment

Marketplace Requirements for Success

Business Imperatives

Organisational Imperative

Cultural Imperatives

Leader and Employee Behavior

Leader and Employee Mindset

Drivers of Change in Organisations

Ackerman and Anderson, 2002 3/18/15 @2014 informa�on & knowledge

Management Society. All right reserved 12

We need more than tradi�onal KM Audits,

Strategies and Masterplanning to really get people to lead,

learn and grow their knowledge!

WHAT BELIEFS, ATTITUDES & BEHAVIORS DO

LEADERS & EMPLOYEES HAVE TOWARDS KNOWLEDGE?


ETHOS LOGOS PATHOS

We believe people whom we

RESPECT

CREDIBILE

Persuading by appealing to

EMOTIONS

EMOTIONAL LOGICAL

Persuading by the use of

REASON

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LEADERSHIP KNOWLEDGE LEARNING

Unlocking Knowledge Workers as Knowledge Leaders in Knowledge Organisa�ons!

KNOWLEDGE

LEARNING

LEADERSHIP

ORG

ANIS

ATIO

NAL

EFF

ECTI

VEN

ESS

ORGANISATIONAL HEALTH

(RESPECT)

(REASON)

(EMOTIONS)

KM & ORGANISATIONAL DEVELOPMENT

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WWAAYYSS OOFF OORRGGAANNIISSIINNGG FFOORR WWOORRKK

Workplan/Boundary Management “I was directed to complete this, so I do this, you do that, lets get it done”

Matrix Organisation “Based on your work responsibilities/scope, you will work for him/her and also for me, give your time and get it done ”

Collaborative Groups “Everyone knows better, lets all get together to discuss what we need to do”

Engagement

Perf

orm

ance

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@2014 Karuna Ramanathan. All rights reserved 15

Agile “Knowledge Based” Teams “These are the best people, based on their experience and expertise, to get this done”

“OR

GA

NIS

ATIO

NA

L EF

FEC

TIVE

NES

S”

“ORGANISATIONAL HEALTH”

USING THE 3 CHANGE LEVERS TO STRENGTHEN KM CHANGE INITIATIVES

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LEADERSHIP LEARNING KNOWLEDGE

ORGANISATION -Sponsorship -Strategy -Ownership

-Climate & Conditions -Stories

-System -Resources -Repositories -Documentation -Narratives

TEAM/ WORK GROUP

-Coaching -Facilitation -Mentoring

-After Action Reviews -Project Planning -Timeouts/Retreats

-Lessons Learnt -Stories

INDIVIDUAL -Reflection -E-Learning content & tools

-Expertise -Tacit Knowledge -Stories


CHANGE STARTS WITH ME!

How can I LEAD and LEARN better, for more effective KM

in my organisation?

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