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Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

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As given at the 30th Annual Association of Alternative Newsweeklies Convention in Portland, OR.

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Page 1: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Viral marketing for newspapers

Kim Sheehan

University of Oregon

[email protected]

Page 2: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Viral Marketing?

You

AlBo

LuSam

JoTy

MoElTJ

Page 3: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Viral Marketing!

YOU

Cody

Tim

Jessi

Stella

Lu

Jon

PJ

Pat

Page 4: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Viral Marketing• It isn’t about

– One way messages– Traditional media

– CONTROL!

• It’s about– Conversations– Consultancies

– COMMITMENT!

Page 5: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Benefits of Conversations• To You:

– Increased interest and trust in your newspaper

– Enhanced reader loyalty

– Reduced marketing expenses

– Brings in new readers

• To Your Readers– Empowers readers

to express opinions, ideas, creativity

– Provides a community

– Readers are viewed by others as experts

Page 6: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

The Six ‘I’s of vIral marketing

• Itemize

• Identify

• Invite

• Inform

• Incentivize

• re-Inforce

Page 7: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Itemize: Goal Setting• Set specific goals for your viral efforts

– Hard copy circulation– Internet circulation/hits

• Time spent on specific sections• Click through

– Advertiser measures– ??

Page 8: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Identify: Find people to ask to join the conversation

• Letters to the editor

• Polls: online and offline

• Send article to a friend

• Announcements in the newspapers

• Advertiser or other partner lists

Page 9: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Invite: ask readers to be part of the conversation

• Email

• Announcements in Paper

• Web site links

Page 10: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Inform with Information• Give your advocates something to talk

about– Ideas coming up

• Encourage them to share information– Ask them!– “Send to friend” links

Page 11: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Inform: Enewsletters• Sneak peaks for next issue

• Interviews with writers: how they got that story

• Follow ups to popular stories

• Letters to the Editor with responses

• Send to a friend link

Page 12: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Inform: Podcasts• Interviews/selections from musical groups

with upcoming concerts• Interviews with Local Politicians on ‘hot

topics’• Advertiser podcasts on trends, new products• Event Organizer interviews/announcements• Send to a friend link

Page 13: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Inform: Blog Ideas• Editor and publisher blogs• Advertiser co-op blogs• Writers

– Music– Politics– Fashion

Page 14: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Inform: CGM• Ask readers to create part of the content

– More letters to the editor– Reviews: restaurants, music, movies books

etc a la amazon– Consumer generated media: videos,

music?– Send to friend links

Page 15: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Inform: Space• Provide space for this interaction

– Blogs– Podcasts– Videos– Message boards

Page 16: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Incentivize: Rewards• Thank people who participate

– Web registration– Send to friend tracking

• Monetary rewards– Random drawings– Contests– Co-op with advertisers– Random drawing for tickets

• Recognition– Reader advisory panel– Reader of the week

Page 17: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Re-Inforce• Measure and track results based on

initial goals

• Personal emails on a random bass

• Message Board commentary

• Continual Feedback Loop

Page 18: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Long Term Commitment• Be part of the community

• Keep involved in the conversations

• Involve others in the process– Employees– Advertisers– Community Partners

Page 19: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Be Brave!• Give up control

• Encourage open conversations

• Be ready for criticism

• React and respond to issues

• Communicate any changes

Page 20: Kim Sheehan - Word of Mouth and Community Building for Alternative Newspapers

Keep Me Posted!• I’d love to hear what happens.

• Email me: [email protected]

• Or visit: www.underdognetwork.com– A community for small businesses