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The keys to effective person-to-person communications

Keys to effective person-to-person communications

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Communicating should be easy, but for certain positions, like nonprofit executive directors, it can be challenging to maintain focus when everyone comes to you for, well, everything. These keys should open the way to better communications with boards and members.

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Page 1: Keys to effective person-to-person communications

The keys to

effective

person-to-person

communications

Page 2: Keys to effective person-to-person communications

Person-to-person

communication is supposed

to be a dialog,

an exchange of

information,

ideas,

perspectives,

and stuff like that

Page 3: Keys to effective person-to-person communications

Uh-huh…

Page 4: Keys to effective person-to-person communications

But, in the real world, for

all sorts of reasons, it‟s

not always easy…

Page 5: Keys to effective person-to-person communications

and it‟s not always

the other person

who makes

communication

difficult

Page 6: Keys to effective person-to-person communications

Especially if each person in a

conversation believes “I‟m the

only one trying to communicate.”

Page 7: Keys to effective person-to-person communications

Often in communication

situations, one person has do the

all the communicating

Page 8: Keys to effective person-to-person communications

I help people communicate

(no, I am not a therapist)

Mike Harkins, creative guy and

media consultant

The Way to Communicate comes

out later this year – it‟s a

philosophical and practical method

for communicating effectively

Page 9: Keys to effective person-to-person communications

I help people communicate

Page 10: Keys to effective person-to-person communications

I help people communicate

Page 11: Keys to effective person-to-person communications

I help people communicate

www.communicator.pro

www.writesite.com

Page 12: Keys to effective person-to-person communications

I help people communicate

Lou Naidorf, AIA Fellow

Page 13: Keys to effective person-to-person communications

What are the keys to

effective communication?

Page 14: Keys to effective person-to-person communications

What are the keys to

better communication?

Perception

Expectation

Recognition

Pro-action

and

Respect

Page 15: Keys to effective person-to-person communications

Perceptions too often override reality

We can‟t always know what someone‟s

reality is at any given time

Page 16: Keys to effective person-to-person communications

A possible perception of

how you feel

Page 17: Keys to effective person-to-person communications

A possible perception of

how you see them

Page 18: Keys to effective person-to-person communications

A possible perception of

how they see you

Page 19: Keys to effective person-to-person communications

Perceptions too often override reality

We can‟t always know what someone‟s

reality is at any given time

Page 20: Keys to effective person-to-person communications

Someone‟s reaction to what we do or

say may seem waaaaayyy over the top

Page 21: Keys to effective person-to-person communications

But before you assume they‟re just a jerk…

Before you decide how you‟re going to

respond…

Page 22: Keys to effective person-to-person communications

Take a moment to consider that…

They might be dealing with something that‟s

making them, well, cranky.

Page 23: Keys to effective person-to-person communications

Expectations

Yours and theirs

Page 24: Keys to effective person-to-person communications

It‟s a thin line that separates

expectations and assumptions

Expectations are only realized when

expectations are defined

Page 25: Keys to effective person-to-person communications

Expectations are only realized when

expectations are defined…

and, even then…

Page 26: Keys to effective person-to-person communications

Manage your expectations and you can

manage theirs

Greet, meet, and review (how else

will they know what you do?)

Page 27: Keys to effective person-to-person communications

Manage your expectations and you can

manage theirs

Hey, wait a

minute – do you

know what you

do?

Page 28: Keys to effective person-to-person communications

Manage your expectations and you can

manage theirs

Never leave a „variable‟ on your / their

expectation list.

Page 29: Keys to effective person-to-person communications

Recognition

Yours and theirs

Page 30: Keys to effective person-to-person communications

Recognition means your

acceptance of…

Knowing who you work for

Knowing that you occasionally

have to do things you‟d rather not

You will not always be perceived

nor rewarded for having saved

the day when, indeed, you did.

Page 31: Keys to effective person-to-person communications

And it should mean their

acceptance of…

Knowing what you do

Knowing that you occasionally

have to do things you‟d rather not

Knowing that you most certainly

have too much to do

Forgetting all of the above

Page 32: Keys to effective person-to-person communications

Pro-action

(actually, it‟s about being proactive – I

called it pro-action so it would fit neatly

with the words that preceded it)

Yours!

Page 33: Keys to effective person-to-person communications

Be proactive

You believe you know, better than

anyone else, how it all works

Page 34: Keys to effective person-to-person communications

Be proactive

You believe you know, better than

anyone else, how it all works

Prove it

Page 35: Keys to effective person-to-person communications

Be proactive

You believe you know, better than

anyone else, how it all works

Prove it

But don‟t make a big deal about it

…yet

Page 36: Keys to effective person-to-person communications

Be above reproach

Page 37: Keys to effective person-to-person communications

“Try, won‟t, can‟t, or couldn‟t,” even if

they‟re true, won‟t matter

Page 38: Keys to effective person-to-person communications

“Try, won‟t, can‟t, or couldn‟t,” even if

they‟re true, won‟t matter

So don‟t allow yourself to be distracted,

ambushed, or „wrong‟

Page 39: Keys to effective person-to-person communications

LEAD!

(but do it as if you weren‟t)

Page 40: Keys to effective person-to-person communications

Conduct the orchestra

You have the advantage:

You know many of „them‟,

You know how they act and react,

and

You know the „future‟

Page 41: Keys to effective person-to-person communications

Gain and maintain the advantage

It‟s not as much about

your plan as it is the

action

Page 42: Keys to effective person-to-person communications

Gain and maintain the advantage

Make your enemy your friend

Never hide, and always have an answer

Give them what they want before they

want it

Page 43: Keys to effective person-to-person communications

Gain and maintain the advantage

Find what works for you to stay ahead

1

NOW, no

matter

what!

2

Deadline,

no matter

what!

3

Eventually,

but gotta

get it done

4

someday…

Page 44: Keys to effective person-to-person communications

Gain and maintain the advantage

Offensive defense:

How to be responsive (makes them happy)

and still protect yourself…and your

time…and your space…

Page 45: Keys to effective person-to-person communications

Gain and maintain the advantage

Offensive defense:

Them: “Got a minute?” and other variations

You: “For you, I‟ve got two minutes.”

Plan for three to four, and then, “I‟m going to

work on this, find an answer, and, is it all

right if I email you?”

Page 46: Keys to effective person-to-person communications

Gain and maintain the advantage

Offensive defense:

Them: “Got a minute?” and other variations

If you truly don‟t have a minute, give them

something solid to hold on to:

“I have to/I‟m in a (whatever it is), and I‟ll call

you back at (a time you know will work).”

Page 47: Keys to effective person-to-person communications

Gain and maintain the advantage

Most will accept that something may be late, a

deadline has to be extended, etc, you just have to

make sure they know.

Most will accept that you have a life, but you may

have to remind them every now and then (using a

different phrase than “I have a life, you know.”)

Page 48: Keys to effective person-to-person communications

Respect

Yours and theirs

Page 49: Keys to effective person-to-person communications

Respect

Yours and theirs

If you feel abused, it needs to be

assessed and addressed.

If someone thinks you‟re abusive,

ditto.

Just because we have to earn

respect, doesn‟t mean we should

be dis-respected in the meantime.

Page 50: Keys to effective person-to-person communications

Respect

Yours and theirs

When the reaction is out of proportion, it‟s not

about you…

unless everyone has that same reaction.

Page 51: Keys to effective person-to-person communications

Do what wasn‟t

expected

Personal congratulations and

attaboys for members

Answers or information before it

was expected

Page 52: Keys to effective person-to-person communications

Don‟t forget to show

yourself some respect

Keep track of your successes

Your success IS the organization‟s success

Learn from yourself and your successes

Page 53: Keys to effective person-to-person communications

Celebrate yourself

Page 54: Keys to effective person-to-person communications

What are the keys to

effective communication?

Perception

Expectation

Recognition

Pro-action

and

Respect

Page 55: Keys to effective person-to-person communications

The keys to

effective communications

Thank you so much.

Hope I‟ve helped you find

The Way to

Communicate

Page 56: Keys to effective person-to-person communications
Page 57: Keys to effective person-to-person communications