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by Kelly Moore, CEO Canadian Library Association Keith Walker, CLA Past President and Director of Library Services at Medicine Hat College
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But we’ve always done it this way…
Kelly Moore Keith WalkerCLA Executive Director CLA Past-President
The recent experience of the Canadian Library Association
in change management
Where we started
Challenges
deficit budgets declining
membership limited programs
Inspirations
loyal members national conference committed Executive
Where we started2010 Annual General Meeting
2 resolutions:
give direction to Executive Council to address the financial situation and propose changes at 2011 AGM
approve Council’s decision to cancel the 2010 elections, but hold election only for Vice-President/President-elect
Phase 1: CLA Future Committee
The changes
What areas take the most money to operate? governance professional units
What do we do that other associations do better? continuing education
What are CLA’s unique strengths? broad-based national organization international contacts main point of contact between federal government
and library community
Process: Timelines Action Plan timelines – draft June 22, 2010
June 3- subcommittee formed June 9 – Vice President election call June 10 – blog open June 11 – feedback from conference discussions submitted by Executive
Council members June 15 – subcommittee teleconference held to decide on the process:
what information will be needed, review of the timelines, duties, communication plan, consultation plan
June 15 – process discussed with the Treasurer for budget planning connection
July 15, 16 – subcommittee meets in person in Ottawa to develop first draft plan and to review input received
July 17 – draft plan shared with Treasurer July 28 – proposed plan written up July 28 – draft budget plan shared with subcommittee August 13 – Vice President election completed August 20 – plan and budget sent to Executive Council August 31 - send plan to other associations September 23, 24 – Executive Council meets in Toronto to discuss plan September 25 – subcommittee reviews and revises plan based on EC
feedback October 4 – legal opinion on the plan October 12 – share plan with community November 1 – subcommittee teleconference to review input and plan
revisions November 19 – legal opinion on revised plan November 29 – revised plan to Executive Council for review December 10 – subcommittee reviews and revises plan based on EC
input December 17 – share revised plan with community January 21 – governance review against the existing policies February 28 – resolutions written March 15 – resolutions reviewed by Executive Council March 30 – resolutions sent to the members
Action Plan timelines – revised September 24, 2010
July 15, 16 – subcommittee meets in person in Ottawa to develop first draft plan and to review input received
July 17 – draft plan shared with Treasurer July 28 – proposed plan written up July 28 – draft budget plan shared with subcommittee August 13 – Vice President election completed August 25 – plan sent to Executive Council September 15 – budget plan sent to Executive Council September 23, 24 – Executive Council meets in Toronto to
discuss plan September 25 – subcommittee reviews and revises plan based
on EC feedback October 4 – parliamentary opinion on the plan and legal opinion
on the elections October 13 – Executive Committee teleconference to review the
revised plan October 18 – share plan with the community November 1 – comments received from the community November 5 – subcommittee to review input and plan revisions November 19 – legal opinion on revised plan November 29 – revised plan to Executive Council for review December 10 – subcommittee reviews and revises plan based on
EC input December 17 – share revised plan with community January 14 – comments received from the community January 19 – subcommittee reviews the input from the
community January 21 – governance review against the existing policies February 5, 6 – Executive Council meeting; review final plan February 28 – resolutions written March 15 – resolutions reviewed by Executive Council March 30 – resolutions sent to the members
Process: Communications Plan
Process: Consultation
Broad stakeholder consultation members non-members other library associations in Canada
Other consultation MLAS members directors of other non-library associations
Content: unique value propositions
advocacy with federal government international engagement national research
leadership skills development through volunteer opportunities
knowledge-sharing and networking
Content: Governance structurewhere we were
Content: Governance structurewhere we are
Content: Professional structure where we were
Content: Professional structure where we are
Content: the campaignMember questions: What is CLA doing about
this issue?
Response: Who is “CLA” in that question?
Phase 1: did it work?
We followed the process and addressed the content
We re-wrote large parts of our Bylaws in line with the proposals in the Future Plan
We presented a balanced 2011 budget to members
We presented the Bylaw changes in a resolution at the 2011 AGM
Members passed the resolution UNANIMOUSLY!
Phase 2: implementationAnd now, reality sets in!
transitional Executive Council elections for 2012 establishment of Networks call for volunteers review of awards changes to membership structure changes to membership fees and benefits
Lessons learned
Communication is essentialConsult with all stakeholdersFocus on key areas for change
Be naïve enough to think change is possible
Be bold!
Overview
What we changed (phase 1):
governance structure
professional structure
timing for election & appointment cycles
budget structure re-defined priorities
What we left for later (phase 2):
membership structure/ fees / benefits
continuing professional development offerings
international engagement