CASE STUDY

KESSLER AT THE FDA HELM: STREAMLINING A MAMMOTH

When Kessler joined FDA the organization was in a situation that, public lost faith in it due to,

1. Scam Issue2. Delay or long approval timings3. Lack of consistency

Under the leadership of Kesler FDA was restructured, reorganized and rehired. Modern management theory concepts are used here. Modern management theories are 1. The Dynamic Engagement Approach2. The Contigency Approach3. The Systems Approach

Kessler restructured the organization by empowering the lower-level FDA managers and delegating authority to the 21 field officers. It is called Inventing and Reinventing Organization in Dynamic Engagement Theory. He decentralized the organization, splitted up the whole into small interrelated segments and allowed all segments to work together as a system. This helped him to sort out and solve problems quickly. Thus unnecessary delays occurring in granting permissions are avoided.This is called as Systems approach in management theory where different parts of a system work together to achieve a single managerical goal. Kessler can be termed as a good manager. When he joined FDA it has lost its reputation and trust among the public. In the past, management in FDA means for doing the budget, allocating office space, and doing out parking spots. But under the leadership of Kessler this concept is changed. He introduced new techniques to overcome all the tragical situations the company faced and contributed all his managerical skills to achieve a particular goal. It can be termed as The Contigency Approach or Situational Approach in the management theory since it deals with the manager’s task to identify which technique will be the best suited to achieve management goals. Kessler can be called as a good Team Leader. He has a great leadership quality. Under his leadership,

1. FDA restored its credibility.2. FDA’s budget increased by 8.7 percent than previous year.3. Total staff grew from 7,800 to 9,000.4. FDA become more user-friendly.5. Heightened expectations of the FDA to monitor the safety and efficiency of

drugs, thereby ensuring the safety of common people from side effects of the drugs.

Through Kessler Food and Drug Administration (FDA) as an organization become more transparent to society. It was he who introduced the new program called MEDWatch. This program encouraged and give right for the people to report about the adverse effect of any drug. Physicians, nurses, and other who care patients are the first to know when a drug or medical device does not perform as it should. By giving right for them to report directly to FDM made their job more simpler. This helped them faster to analyse the problem and take necessary remedies.

When looking FDA as a system before Kessler was appointed, the feedback about the organizations output was very poor, for transformation or conversion process they took a lot of delay and input is also limited. But after Kessler’s appointment organization’s feedback became good, unnecessary delays are cut down and more input resources are

introduced.