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Tom Kelleher's ICA presentation on experiment with organizational blogs and public relations contingencies (for ICA on May 25, 2008) Key finding: Not all PR people are hyped on social media.
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Organizational Contingencies, Organizational Blogs and
Public Relations Practitioner Stance Toward Publics
Tom Kelleher
University of Hawai`i at Manoa
School of Communications
Background: A Conversational
Approach to Online Public
Relations
Distributed Public Relations
Prior Propositions
• Blogs more “conversational” than traditional PR online
• Conversational human voice associated with better relational outcomes
Do findings resonate beyond tech firms & publics?
Contingency Theory
• Degree of accommodation toward publics depends on contingencies
• Technology a possible contingency• “Qualified-rhetoric-mixed
accommodation” operationally similar to “conversational human voice.”
Current Study
• Basic contingency hypothesis:– More favorable contingencies for dialogue
will lead to more accommodating stance.
• RQ– Will technological contingencies lead to
more accommodating stance?
Method• 2X2 Experiment
– technological orientation – contingencies for dialogue
• Online survey with Hawaii PRSA membership
• (note: practitioners not publics)
Results
• Manipulations seemed to have worked
• No signif. findings on contingency hypothesis
• Interesting RQ finding:– practitioners in high-tech conditions
reported significantly less accommodating stance
Discussion• Limitations• Benefits in the eyes of publics v. eyes of
practitioners?• Questions of technology diffusion, adoption
and acceptance…
Related Writing
• Kelleher, T. (in press). Conversational voice, communicated commitment, and public relations outcomes in interactive online communication. Accepted for publication in Journal of Communication. (v3 2008 or v1 2009)
• Kelleher, T. (2007). Public Relations Online: Lasting Concepts for Changing Media. Thousand Oaks, CA: Sage.
• Kelleher, T., & Miller, B. M. (2006). Organizational blogs and the human voice: Relational strategies and relational outcomes. Journal of Computer-Mediated Communication, 11, 395-414. http://jcmc.indiana.edu/vol11/issue2/kelleher.html