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@propelics www.propelics.com
IT’S 2017: JUMPSTARTYOUR MOBILE PROGRAMFebruary 23, 2017
WEBINAR:
WE WILL START AT 1:02PM EST
@propelics www.propelics.com 2
PROPELICSBACKGROUNDABOUT USPropelics creates mobile strategiesand world-class Apps for the Enterprise.
• Deep Enterprise background
• Founded in 2011
• Fortune 500 focus
• Global delivery experience
• 100% focused on digital & mobile for the Enterprise
• San Jose, Boston, Pittsburgh, Guadalajara
WEBINAR: Jumpstart Your Mobile Program
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@propelics www.propelics.com 3@propelics www.propelics.com 3
WEBINAR: Jumpstart Your Mobile Program
WHAT WE DO
Enterprise MobileStrategy ServicesEnterprise Mobile Roadmap
App Scoping & Prototype
Mobile UI/UX Design
IT Strategy for Mobile
Mobile Center of Excellence
Testing Strategy for Mobile
Emerging Technologies
App Developmentand SupportApplication Architecture and Development
Managed Mobile Center of Excellence
Mobile App Testing as a Service
Mobile App Tier 2 and 3 Support
Research & AdvisoryEmerging Technology Council
Mobile ProductsAuditHere - Mobile Auditing for the Enterprise
ExactMeeting - Conference Room Finding & Booking
Lead2Capture - Enterprise Grade Event Lead Capture
@propelics www.propelics.com 4
TRUSTED BY COMPANIES LIKE YOURS:
“Kinvey is succeeding due to its focus on providing an outstanding
developer experience.”
Kinvey is the #1 Enterprise Mobility PlatformThe Forrester Wave™: Mobile Development Platform, 4Q 2016
“Customers we spoke with speak highly of Kinvey and consider them a
partner, not a vendor.”
Every winning digital strategy includes a mobile platform
Rapidly build and update apps at low cost
Deliver contextual, high performing, offline/online user experiences
End-to-end security and compliance built-in
Reusable cloud servicesthat scale
Easy integration with any enterprise and EHR system
Flexibility to use any development resources and tools
Pharma /Healthcare
Banking &Insurance
Energy &Manufacturing Other
Media &Entertainment
Retail &Consumer
$
@propelics www.propelics.com 8
SPEAKER BIOWEBINAR: Jumpstart Your Mobile Program
Eric CarlsonPartner & CoFounder
Eric is a seasoned leader with a keen eye for emerging technologies. He is well respected in both technical and businesscircles, due to his ability to match up the right amount of technology "geekiness" with business understanding to craft truly unique solutions.
As a seasoned executive, with startups through successful exits to his name, Eric has the experience to advise companies on the discipline and objective approaches that are needed to turn ideas into reality.
Recent clients include:Ahold, AstraZeneca, Carnival, Cintas, Family Dollar, and Travel and Transport
@propelics www.propelics.com 9
SPEAKER BIOWEBINAR: Jumpstart Your Mobile Program
Jikku VenkatVP of Product Engineering
Jikku is an information technology executive with leadership experience in technology/business strategy, product definition, development, delivery.
Focused on evangelizing and selling emerging technologies, products to Global 1000 customers.
He is the VP of Product Engineering at
@propelics www.propelics.com 10
WELCOME TO 2017 – LET’S JUMPSTART YOUR ENTERPRISE MOBILE PROGRAM
@propelics www.propelics.com 11
FIRST, A FORMAL DEFINITION
Enterprise Mobility is the art of driving qualitative &
quantitative business benefits through the
transformation and simplification of business processes
by delivering mobile solutions to employees, partners &
other constituents.
WEBINAR: Jumpstart Your Mobile Program
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SIMPLY:FINDING NEW WAYS TO SOLVE OLD PROBLEMS
WEBINAR: Jumpstart Your Mobile Program
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OUR CUSTOMERS MOSTLY FALL INTO 2 PROFILES:
Executing a strategy of transformation using mobile:
Transforming business processes through mobile use cases, looking to
accelerate/standardize this innovation.
See the value in mobile use cases, but can’t build momentum:
Have not yet started. Have enabled ”MDM” and controls for email/calendar.
Enabled small number of 3rd party apps. Dabbled in custom development, but
initiative stagnated after initial fanfare.
WEBINAR: Jumpstart Your Mobile Program
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IF THIS IS FAMILIAR, YOU’RE IN THE RIGHT PLACELet’s get over the hump
WEBINAR: Jumpstart Your Mobile Program
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3 WAYS TO JUMPSTART MOBILE IN 2017
• Build something valuable
• Use modern tools to solve modern problems
• Roll the first win into others
WEBINAR: Jumpstart Your Mobile Program
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#1: BUILD SOMETHING VALUABLE
WEBINAR: Jumpstart Your Mobile Program
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ORGANIZATIONS HAVE DIFFICULTY QUESTIONING:WEBINAR: Jumpstart Your Mobile Program
How we work
What information
we consume
How we communicate
What we create
Additionally, Enterprise Systems
& IT Program budgets can
impede this thinking - built
around the systems of record,
not necessarily the process of
the day.
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THE MATURITY CURVE
Yet the answers to these questions are the very
thing that create valuable mobile experiences.
Every app does not need to be transformative, but
they do need to be identifiably valuable.
WEBINAR: Jumpstart Your Mobile Program
M a t u r i t y o f S t r a t e g y
Va
lu
e
System & Document AccessCollaboration Tools
Value Gap
anticipated ValueNovelty and Hype
Real value Delivered
Save TimeIncrease RevenueSave Money
Apps that Access
Apps ThatIMPROVE
Apps thatTransform
ERP/CRM AccessSupport Current Processes
New Business PlansCore Business InnovationNew Employee & Customer
ExperiencesContextual Driven InteractionsAutomation / Machine Learning
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APPROACH
Business Drivers
Market Opportunity
Envisioned mobile
ScenariosHigh Level
Requirements
Step I: Defining Value& Requirements
Step II: Visualization, Readiness & Roadmapping
Step III: Planning andBudgeting
Build & Deploy
Competitive Analysis VISUALIZATION &
App Prototype
App Roadmap
OngoingSupportTechnical
Approach
Development Approach, Budgeting,
&Release PlanSupport Plan
Customer Feedback
Step IV: App Creation
WEBINAR: Jumpstart Your Mobile Program
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WHAT IS VALUE? EXAMPLE BUSINESS DRIVERS
• Customer Perception of Our Value • Customer Satisfaction• Current Customer Growth• Efficiency of Driver During Service Visit• Reduction of Return Visits• Cost Control
Qualitative & Quantitative
WEBINAR: Jumpstart Your Mobile Program
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STARTING WITH: THE DAY IN THE LIFE
We follow potential app users (employees, partners, etc.) around as they complete their daily tasks.
A few examples:• Accompanying drivers on a delivery route • Exploring the client’s factory, working side by side• Sitting with employees as they answer the phone and
interact with customers and your Enterprise software• Working in a retail store, stocking, auditing &
answering customer questions
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IDEATION & CONCEPT GENERATION
Day in the Life results + process ideation + leadership viewpoint +right user participation + honesty of outcome
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PRIORTIZATION
Value and Alignment to Business Drivers
+Organizational ReadinessAvailability of data and content
Availability of processStakeholder support
+
Ease of ImplementationCost and complexity of implementation
= Viability
WEBINAR: Jumpstart Your Mobile Program
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DEFINING A MOBILE ROADMAP
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ENTERPRISE MOBILE STARTED THIS PARTYBUT THE LARGER BENEFITS ARE STILL OUT THERE
• Machine Learning• The largest benefit we see – allowing server-side analysis to spot trends,
anomalies, or other items in data & present back to user
• Augmented / Virtual Reality, Wearables• Can we better integrate information we have with what the user is physically
experiencing?
• Micro-Location Based • Using beacons or other low-power devices to trigger actions
• Bots, Artificial Intelligence, Cognitive Computing • Wow!
WEBINAR: Jumpstart Your Mobile Program
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Cintas
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HOW TO BUILD SOMETHING VALUABLE
Very difficult to follow traditional IT requirements gathering processes & produce transformative apps
• Group activities with business & IT representation:
• Plan “day in the Life” road trips following different user types across a variety of regions & disciplines
• Perform ideation sessions with user representation on regular intervals
• Use outside influence & guidance for facilitation
• Build a process & scenario roadmap• Continually refine based on above activities• Simplify, simplify, simplify
• Experiment• Utilize prototyping tools to try ideas &
processes• Force your team to not solve every process
iteration• Keep budgets small
• Solve one problem, then iterate
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#2: USE MODERN TOOLS TO SOLVE MODERN PROBLEMS
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HIGH VALUE PROJECTS = HIGH COST PROJECTS?
• As we move closer to processes core to the business, the concern of increased money, time and uncertainty exists
• Complication creates risk and push back. “What’s our strategy?”• Because integration is inherently complicated & manual, enterprise
integration is expensive
Enterprise Mobile advancements disrupt some of these long held assumptions…
WEBINAR: Jumpstart Your Mobile Program
What do I need to address the gaps?
What it takes to build an enterprise mobile app:
IDE / TOOLS
SECURE DATAFLOW
MIDDLEWARE SERVICES
OPERATIONS
IDE / TOOLS
SECURE DATAFLOW
MIDDLEWARE SERVICES
OPERATIONS
What it takes to build an enterprise mobile app:
App Distribution
Native / Hybrid Development
UI/UX Design
App Build
UX Testing Crash Analytics
RMAD
Data Encryption
Offline FilteringIntelligent sync
Conflict Resolution
Token Management
Network Encryption
User Management
Abstracted API methods
File Storage
Data Storage
Identity Mgmt
Data Orchestration
Data cache & sync
Authorization
Contextualization
Data & Auth IntegrationsAnalytics
Compliance TrackingEnd User Support
End-to-End Security ViewInfrastructure
Software Maintenance
TroubleshootingMonitoring Scaling
IDE / TOOLS:
SECURE DATA FLOW
MIDDLEWARE SERVICES
OPERATIONS
Forrester: FOUR-TIER ARCHITECTURE
Forrester coined the phrase. This is how they define it:
Source: Mobile Needs A Four-Tier Engagement Platform by Michael Facemire, Ted Schadler, and John C. McCarthy, November 24, 2014
Building apps without a mobility platform is like building a car in your garage with a DIY kit
© Kinvey 2015 Confidential – Do not distribute
© Kinvey 2015 Confidential – Do not distribute
Building app with Kinvey is like building cars in a state-of-the-art factory.
IDE / TOOLS
SECURE DATAFLOW
MIDDLEWARE SERVICES
OPERATIONS
What Kinvey’s mobile platform provides:
IDE / TOOLS:
App Distribution
Native / Hybrid Development
UI/UX Design
App Build
UX Testing Crash Analytics
RMAD SECURE DATA FLOW
Data Encryption
Offline FilteringIntelligent sync
Conflict Resolution
Token Management
Network Encryption
User Management
Abstracted API methods
MIDDLEWARE SERVICES
File Storage
Data Storage
Identity Mgmt
Data Orchestration
Data cache & sync
Authorization
Contextualization
Data & Auth IntegrationsAnalytics
OPERATIONS
Compliance TrackingEnd User Support
End-to-End Security ViewInfrastructure
Software Maintenance
TroubleshootingMonitoring Scaling
Kinvey is the #1 Enterprise Mobile Development PlatformThe Forrester Wave™: Mobile Development Platform, 4Q 2016
Full report: http://go.kinvey.com/forrester-wave-mobile-development-platforms/
“Customers we spoke with speak highly of Kinvey and consider them a
partner, not a vendor.”
@propelics www.propelics.com 37
ACCELERATE WITH MODERN TOOLS
Enterprise businesses should typically build a layer between business platforms & technology decisions
• Identify & choose a MADP • Align decision to in-house development
skillsets & use case alignment
• Build reusable components & repeatability
• Small in-house team + outside vendors to help manage demand & costs
• Utilize an BaaS that is built for mobile• Large time, effort and cost benefits to utilizing
tools that specialize in these components
• Reduce the complexity of implementation
• Reduce costs & increase throughput via DevOps basics
• CI/Build services, automated functional testing, infrastructure as code, etc.
• Build a culture of innovation through iteration
• Solve one problem, then iterate
WEBINAR: Jumpstart Your Mobile Program
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#3: ROLL THE FIRST WIN INTO OTHERS(AN APP IS NOT A STRATEGY)
WEBINAR: Jumpstart Your Mobile Program
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MOST FIRMS SAY THEY HAVE A MOBILE STRATEGY
• …but many of these are device strategies, not a vision for how we transform through mobile
• Mobile & other emerging technologies are enablers to transformation –on their own, they do nothing
• Where do we innovate? What’s held sacred? How much change can we absorb?
• Are our solutions working towards a vision for mobile use, or are we performing “random acts of mobile”?
• Do we build or buy solutions? Where do we invest?
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APP PORTFOLIO
Apps to Deploy• Extensions of
existing platforms
Apps to Acquire• 3rd party delivered
mobile solutions
Apps to Build• Core to the business,
core to differentiation
WEBINAR: Jumpstart Your Mobile Program
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THE MATURITY CURVEWEBINAR: Jumpstart Your Mobile Program
Va
lu
e
System & Document AccessCollaboration Tools
Value Gap
anticipated ValueNovelty and Hype
Real value Delivered
Save TimeIncrease RevenueSave Money
Apps that Access
Apps ThatIMPROVE
Apps thatTransform
ERP/CRM AccessSupport Current Processes
New Business PlansCore Business InnovationNew Employee & Customer
ExperiencesContextual Driven InteractionsAutomation / Machine Learning
Extend & AcquireBuild & Run
@propelics www.propelics.com 42
BUILDING & MAINTAINING MOMENTUMWEBINAR: Jumpstart Your Mobile Program
Building standards and repeatable
services of execution
Communication that these internal services exist
Building an internal platform for
inspiring innovation & crowd-sourcing
change
Communicating successes & growth
Faster More Secure
More Repeatable More Supportable
@propelics www.propelics.com 43
Family Dollar
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WHY & ?
WEBINAR: Jumpstart Your Mobile Program
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WHY US?
• Speed to value – both in the short term & a future-proof long term• Track record in delivering high ROI results in the
Enterprise 1000• Expertise:
• In creating transformational strategies across industries from a business perspective
• In delivering successful technical solutions to enable those strategies
• Successful in new or “rebooting” mobile strategies
WEBINAR: Jumpstart Your Mobile Program
@propelics www.propelics.com 46@propelics www.propelics.com
Special Offer for Webinar Attendees
Personalize this Content:Have an individual session with Jikku & Eric to discuss more relevant case studies to your business & discuss your strategies for mobile.
Start the conversation through [email protected]
NEXT STEPS
WEBINAR: Jumpstart Your Mobile Program
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THANK YOU.
Any questions?
WEBINAR: Jumpstart Your Mobile Program