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Mr JP Girard and Ms Sara Marchese
Partner Prairie Region Morneau Shepell
Team Lead Clinical Manager Morneau Shepell
The Gaming Industry A Strategic Plan for Mitigating Gambling-related Harm amp Enhancing Employee and Workplace Wellness
New Horizons Conference Vancouver BCFebruary 2 2015
Presented by JP Girard Partner Prairie Region Morneau Shepell
Sara Marchese Team Lead ndash Clinical Manager Professional Services Morneau Shepell
Morneau Shepell6 Confidential ndash Not for Distribution
Facilitators
JP GirardPartner Prairie Region Morneau Shepell
bull Background in Health and Benefits Consulting
bull Certificate in Global Benefits Management
bull Worked as a Benefits Manager for Fairmont Hotels Krieger amp Associates as well as Casino Nova Scotia
bull Experience with Morneau Shepell includes VP International and Atlantic Regional Director Business Development for the Atlantic region and Manager Eastern and Global ESS teams
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepell
bull Over 20 yearsrsquo experience providing clinical support
bull Oversees Morneau Shepellrsquos responsible gambling initiatives and services across Canada
bull Develops and implements customized addictionndashrelated and clinical protocols for Canadian and US Domestic clients
Morneau Shepell7 Confidential ndash Not for Distribution
Agenda
1
2
3
Gaming industry Employee Support and Breadth of
Services
Gambling-related and Mental Health Risks for Gaming
Industry Employees
Gaming Industry EFAP Clientele Mental Health Trends
4 Recommendations for a Progressive Mental Health
Strategy
Gaming Industry Breadth of Services and Employee Support Solutions
Morneau Shepell9 Confidential ndash Not for Distribution
Gaming Industry Expertise
bull Best in class tailor-made Employee and Family Assistance Programming
bull Gaming industry clients include with various provincial governmentsbodies across Canada such as casinos race tracks lottery and gaming corporations and commissions
Morneau Shepell10 Confidential ndash Not for Distribution
Employee amp Family Assistance Programs
Workplace Training Targeted Health Programs
Employee Support Solutions
Morneau Shepell11 Confidential ndash Not for Distribution
Excellence Innovation amp Success
Highest Quality amp Largest Network
Industry Leading Innovation
Mental Health Excellence
Gambling-Related Harm and Mental Health Risks for Gaming Employees
Morneau Shepell13 Confidential ndash Not for Distribution
Gaming Industry Employees At Risk
Gaming Industry
Employee Mental Health
Trends
Overall Health of the
Workforce
Impact on the Public they
Serve
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
The Gaming Industry A Strategic Plan for Mitigating Gambling-related Harm amp Enhancing Employee and Workplace Wellness
New Horizons Conference Vancouver BCFebruary 2 2015
Presented by JP Girard Partner Prairie Region Morneau Shepell
Sara Marchese Team Lead ndash Clinical Manager Professional Services Morneau Shepell
Morneau Shepell6 Confidential ndash Not for Distribution
Facilitators
JP GirardPartner Prairie Region Morneau Shepell
bull Background in Health and Benefits Consulting
bull Certificate in Global Benefits Management
bull Worked as a Benefits Manager for Fairmont Hotels Krieger amp Associates as well as Casino Nova Scotia
bull Experience with Morneau Shepell includes VP International and Atlantic Regional Director Business Development for the Atlantic region and Manager Eastern and Global ESS teams
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepell
bull Over 20 yearsrsquo experience providing clinical support
bull Oversees Morneau Shepellrsquos responsible gambling initiatives and services across Canada
bull Develops and implements customized addictionndashrelated and clinical protocols for Canadian and US Domestic clients
Morneau Shepell7 Confidential ndash Not for Distribution
Agenda
1
2
3
Gaming industry Employee Support and Breadth of
Services
Gambling-related and Mental Health Risks for Gaming
Industry Employees
Gaming Industry EFAP Clientele Mental Health Trends
4 Recommendations for a Progressive Mental Health
Strategy
Gaming Industry Breadth of Services and Employee Support Solutions
Morneau Shepell9 Confidential ndash Not for Distribution
Gaming Industry Expertise
bull Best in class tailor-made Employee and Family Assistance Programming
bull Gaming industry clients include with various provincial governmentsbodies across Canada such as casinos race tracks lottery and gaming corporations and commissions
Morneau Shepell10 Confidential ndash Not for Distribution
Employee amp Family Assistance Programs
Workplace Training Targeted Health Programs
Employee Support Solutions
Morneau Shepell11 Confidential ndash Not for Distribution
Excellence Innovation amp Success
Highest Quality amp Largest Network
Industry Leading Innovation
Mental Health Excellence
Gambling-Related Harm and Mental Health Risks for Gaming Employees
Morneau Shepell13 Confidential ndash Not for Distribution
Gaming Industry Employees At Risk
Gaming Industry
Employee Mental Health
Trends
Overall Health of the
Workforce
Impact on the Public they
Serve
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell6 Confidential ndash Not for Distribution
Facilitators
JP GirardPartner Prairie Region Morneau Shepell
bull Background in Health and Benefits Consulting
bull Certificate in Global Benefits Management
bull Worked as a Benefits Manager for Fairmont Hotels Krieger amp Associates as well as Casino Nova Scotia
bull Experience with Morneau Shepell includes VP International and Atlantic Regional Director Business Development for the Atlantic region and Manager Eastern and Global ESS teams
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepell
bull Over 20 yearsrsquo experience providing clinical support
bull Oversees Morneau Shepellrsquos responsible gambling initiatives and services across Canada
bull Develops and implements customized addictionndashrelated and clinical protocols for Canadian and US Domestic clients
Morneau Shepell7 Confidential ndash Not for Distribution
Agenda
1
2
3
Gaming industry Employee Support and Breadth of
Services
Gambling-related and Mental Health Risks for Gaming
Industry Employees
Gaming Industry EFAP Clientele Mental Health Trends
4 Recommendations for a Progressive Mental Health
Strategy
Gaming Industry Breadth of Services and Employee Support Solutions
Morneau Shepell9 Confidential ndash Not for Distribution
Gaming Industry Expertise
bull Best in class tailor-made Employee and Family Assistance Programming
bull Gaming industry clients include with various provincial governmentsbodies across Canada such as casinos race tracks lottery and gaming corporations and commissions
Morneau Shepell10 Confidential ndash Not for Distribution
Employee amp Family Assistance Programs
Workplace Training Targeted Health Programs
Employee Support Solutions
Morneau Shepell11 Confidential ndash Not for Distribution
Excellence Innovation amp Success
Highest Quality amp Largest Network
Industry Leading Innovation
Mental Health Excellence
Gambling-Related Harm and Mental Health Risks for Gaming Employees
Morneau Shepell13 Confidential ndash Not for Distribution
Gaming Industry Employees At Risk
Gaming Industry
Employee Mental Health
Trends
Overall Health of the
Workforce
Impact on the Public they
Serve
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell7 Confidential ndash Not for Distribution
Agenda
1
2
3
Gaming industry Employee Support and Breadth of
Services
Gambling-related and Mental Health Risks for Gaming
Industry Employees
Gaming Industry EFAP Clientele Mental Health Trends
4 Recommendations for a Progressive Mental Health
Strategy
Gaming Industry Breadth of Services and Employee Support Solutions
Morneau Shepell9 Confidential ndash Not for Distribution
Gaming Industry Expertise
bull Best in class tailor-made Employee and Family Assistance Programming
bull Gaming industry clients include with various provincial governmentsbodies across Canada such as casinos race tracks lottery and gaming corporations and commissions
Morneau Shepell10 Confidential ndash Not for Distribution
Employee amp Family Assistance Programs
Workplace Training Targeted Health Programs
Employee Support Solutions
Morneau Shepell11 Confidential ndash Not for Distribution
Excellence Innovation amp Success
Highest Quality amp Largest Network
Industry Leading Innovation
Mental Health Excellence
Gambling-Related Harm and Mental Health Risks for Gaming Employees
Morneau Shepell13 Confidential ndash Not for Distribution
Gaming Industry Employees At Risk
Gaming Industry
Employee Mental Health
Trends
Overall Health of the
Workforce
Impact on the Public they
Serve
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Gaming Industry Breadth of Services and Employee Support Solutions
Morneau Shepell9 Confidential ndash Not for Distribution
Gaming Industry Expertise
bull Best in class tailor-made Employee and Family Assistance Programming
bull Gaming industry clients include with various provincial governmentsbodies across Canada such as casinos race tracks lottery and gaming corporations and commissions
Morneau Shepell10 Confidential ndash Not for Distribution
Employee amp Family Assistance Programs
Workplace Training Targeted Health Programs
Employee Support Solutions
Morneau Shepell11 Confidential ndash Not for Distribution
Excellence Innovation amp Success
Highest Quality amp Largest Network
Industry Leading Innovation
Mental Health Excellence
Gambling-Related Harm and Mental Health Risks for Gaming Employees
Morneau Shepell13 Confidential ndash Not for Distribution
Gaming Industry Employees At Risk
Gaming Industry
Employee Mental Health
Trends
Overall Health of the
Workforce
Impact on the Public they
Serve
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell9 Confidential ndash Not for Distribution
Gaming Industry Expertise
bull Best in class tailor-made Employee and Family Assistance Programming
bull Gaming industry clients include with various provincial governmentsbodies across Canada such as casinos race tracks lottery and gaming corporations and commissions
Morneau Shepell10 Confidential ndash Not for Distribution
Employee amp Family Assistance Programs
Workplace Training Targeted Health Programs
Employee Support Solutions
Morneau Shepell11 Confidential ndash Not for Distribution
Excellence Innovation amp Success
Highest Quality amp Largest Network
Industry Leading Innovation
Mental Health Excellence
Gambling-Related Harm and Mental Health Risks for Gaming Employees
Morneau Shepell13 Confidential ndash Not for Distribution
Gaming Industry Employees At Risk
Gaming Industry
Employee Mental Health
Trends
Overall Health of the
Workforce
Impact on the Public they
Serve
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell10 Confidential ndash Not for Distribution
Employee amp Family Assistance Programs
Workplace Training Targeted Health Programs
Employee Support Solutions
Morneau Shepell11 Confidential ndash Not for Distribution
Excellence Innovation amp Success
Highest Quality amp Largest Network
Industry Leading Innovation
Mental Health Excellence
Gambling-Related Harm and Mental Health Risks for Gaming Employees
Morneau Shepell13 Confidential ndash Not for Distribution
Gaming Industry Employees At Risk
Gaming Industry
Employee Mental Health
Trends
Overall Health of the
Workforce
Impact on the Public they
Serve
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell11 Confidential ndash Not for Distribution
Excellence Innovation amp Success
Highest Quality amp Largest Network
Industry Leading Innovation
Mental Health Excellence
Gambling-Related Harm and Mental Health Risks for Gaming Employees
Morneau Shepell13 Confidential ndash Not for Distribution
Gaming Industry Employees At Risk
Gaming Industry
Employee Mental Health
Trends
Overall Health of the
Workforce
Impact on the Public they
Serve
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Gambling-Related Harm and Mental Health Risks for Gaming Employees
Morneau Shepell13 Confidential ndash Not for Distribution
Gaming Industry Employees At Risk
Gaming Industry
Employee Mental Health
Trends
Overall Health of the
Workforce
Impact on the Public they
Serve
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell13 Confidential ndash Not for Distribution
Gaming Industry Employees At Risk
Gaming Industry
Employee Mental Health
Trends
Overall Health of the
Workforce
Impact on the Public they
Serve
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell14 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research
Gaming Industry
Employees
Correlational or Causal relationship between being an
employee in gaming industry
and problem gambling
Higher risk of mental health
issues and problem gambling
behaviours
Are individuals at risk for problem gambling
attracted to working within
the gaming industry
Responsible gambling training
initiatives = mitigated risk
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell15 Confidential ndash Not for Distribution
Gaming Industry Employees A Review of Recent Research Continuedhellip
Problem Gambler Patrons
Casino and Gaming Industry
Employees
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell16 Confidential ndash Not for Distribution
Organizational initiatives to promote well-being
Personal and Workplace Factors
Prevalence of mental health andor addiction-related
concerns
Initiatives aimed at mitigating gambling-related harm
amongst the public
Gaming employees and the variables at play in their choices and attitudes
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell17 Confidential ndash Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees
Evidence of prevalence of mental health andor addiction-related concerns for gaming employees and dependents
Gaming Industry Employees A Review of Recent Research Continuedhellip
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell18 Confidential ndash Not for Distribution
Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families
Enhancing the role of EAPs in identifying and
addressing mental health issues
Increasing health promotion and education through channels other
than company EAPs
Creating smoke-free working areas
Identifying workplace risk and protective factors for
gambling problems amongst gambling venue
employees
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Gaming Industry EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social Cultural
EnvironmentalOccupational
Spiritual
Emotional
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell20 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Study sample included
bull Individual employees and dependents from 60 different Gaming industry partners
bull 9763 individual evaluated by gender and age group
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell21 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employeesrsquo and Dependentsrsquo Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013
Total Cases for Gaming Industry 2014 (YTD Ending
Sept 30 2014)
Addiction Related 371 517 433
CoupleRelationship 2408 2668 2308
Family 1304 1365 1327
PersonalEmotional 4533 4410 4707
Work-Related 1383 1040 1226
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell22 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
10
20
30
40
50
Counselling Services for Gaming IndustryNational Norms2013
Total Cases forGaming Industry2013
Total Cases forGaming Industry2014 (YTD EndingSept 30 14)
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell23 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
00
05
10
15
20
25
30
AddictionOther
Alcohol Drug Gambling OthersAddiction
Smoking
Addiction Related for Gambling Industry
National Norms 2013
Total Cases forAddiction 2013
Total Cases forAddiction 2014 YTD
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell24 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
0
2
4
6
8
10CoupleRelationship for Gambling Industry
National Norms -CoupleRelationship2013
Total Cases forCoupleRelationship2013
Total Cases forCoupleRelationship2014
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell25 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Presenting Issues and Counselling Accesses
Presenting Issue Category National Norms 2013Total Cases for Gaming
Industry 2013Total Cases for Gaming Industry 2014 (YTD Ending Sept 30 14)
PersonalEmotional 4533 4410 4707Abuse 079 081 098
Anger Issues 133 179 178Anxiety 633 570 590
Depression 599 551 517Grief 260 282 262
Life Stages 267 291 237Mental Health Condition 123 128 129
Other 251 251 171Post Trauma 139 125 185Self Esteem 089 063 049
Social Isolation 009 009 017Stress 1885 1816 2207
Suicidal Risk 064 063 066
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell26 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends Continuedhellip
Mental Health Trends for Gaming Industry Employees and Dependents
Modalities of Choice
Service TypeModality Type
Number of Accesses in 2013 and 2014 YTD
Percent of Total Accesses in 2013 and 2014 YTD
Consultation 997 1482
First Chat 50 074
Coach Chat 340 505
Health and Wellness Resources 754 1121
Online Tools 560 833
Video Counselling 36 053
Telecounselling 1038 1543
In Person Counselling 2780 4133
Grand Total 6725
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell27 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends
Mental Health Trends for Gaming Industry Employees and Dependents
Goal Attainment
Goal Attainment Number of EFAP CasesPercentage of Overall EFAP
Cases
Goal Attained 2746 6623
Goal Partially Attained 1087 2622
Not Attained 245 591
Not Applicable 68 164
Grand Total 4146 100
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell28 Confidential ndash Not for Distribution
Gaming Industry EFAP Mental Health Trends vs Research Trends
ALCOHOL
DRUG
OTHERSrsquo ADDICTION
GAMBLING
ADDICTION - OTHER
ADDICTION ISSUES
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell30 Confidential ndash Not for Distribution
Sources of the Problem
Life Issues
StressEmotional
RelationshipsLegal FinancialAddictionsHealth Issues
Heart Health
NutritionSleeping Depression
Work Issues
Environmental
InterpersonalJob-Related
LatenessWithdrawalMood SwingsEmotional outbursts
Troubled employeein the workplace
Workplace symptoms are only the ldquotip of the icebergrdquo
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell31 Confidential ndash Not for Distribution
EMPLOYEES
bull People Leader Orientation and Trainingbull People Leader Support Toolsbull Traumatic Event Support bull Manager Tool Kitsbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
EMPLOYEES
bull Employee Orientationbull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
FAMILY MEMBERS
bull Self-Directed Toolsbull Self-Directed Learningbull My EAP appbull Accessible support 247365
LEADERSHIP TEAM
FAMILY MEMBERS
Communication StrategyOur Best Practices Approach
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell32 Confidential ndash Not for Distribution
Communication StrategyOur Best Practices Approach Continuedhellip
Confidentiality Communication amp Awareness
Help for those that have trouble askinghellip
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell33 Confidential ndash Not for Distribution
Excellence Innovation amp Success
ACCOUNTABILITY
RESPONSIVENESS
DELIVERY
EXPERTISE
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell34 Confidential ndash Not for Distribution
Essential components of a successful EFAP program
Our partnership our expertise our tools Your culture goals and needs
Comprehensive Organizational Needs Assessment and Consultation
Implementation Plan Development
Plan Execution ndash ongoing education and awareness campaigns
Regular EFAP Review ndash program maintenance and enhancements
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell35 Confidential ndash Not for Distribution
Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry
Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help
Specialized robust RG training for employees and families mediated by subject matter experts in RG
Specialized addiction assessments for employees in the gaming industry
Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell36 Confidential ndash Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforcebull Demographicsbull Cultural Diversitybull A Community Member
Consider corporate and personal valuesbull Inclusionbull Engagementbull Excellence
Consider the legacy bull Amongst gaming industry employeesbull Within employeesrsquo familial and social networksbull Within the public arena
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Thank youJP GirardPartner Prairie Region Morneau Shepelljpgirardmorneaushepellcom403-776-3646 x 3646
Sara MarcheseTeam Lead ndash Clinical Manager Professional Services Morneau Shepellsmarcheseshepellfgicom416-807-0182
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell38 Confidential ndash Not for Distribution
References
Dangerfield L 2002 Job Satisfaction Substance Use and Gambling Behaviour of Northern Albertan Casino Employees A Thesis Submitted to the School of Graduate Studies University of Lethbridge
Guttentag D Harrigan K and Smith S Gambling by Ontario casino employees gambling behaviours problem gambling and impacts of the employment
Hing N amp Breen H 2005 Gambling amongst gaming venue employees counsellorsrsquoperspectives on risk and protective factors in the workplace Gambling Research vol 17 no 2 pp 25-46
Hing N amp Gainsbury S 2011 Risky business Gambling problems amongst gaming venue employees in Queensland Australia Journal of Gambling Issues Issue 25 June 2011)
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell39 Confidential ndash Not for Distribution
References Continuedhellip
Hing N amp Gainsbury S (2013) Workplace Influences on Gambling Problems Amongst Gaming Venue Employees Journal of Business Research 66(9) 1667-1673
Wong ILK amp Lam PS Work stress and problem gambling among Chinese casino employees in Macau Asian Journal of Gambling Issues and Public Health 2013 37
Quigley L1 Yakovenko I Hodgins DC Dobson KS El-Guebaly N Casey DM Currie SR Smith GJ Williams RJ Schopflocher DP Comorbid Problem Gambling and Major Depression in a Community Sample J Gambl Stud 2014 Aug 12
Shaffer H Vander Bilt J amp Hall M (1999) Gambling Drinking Smoking and Other Health Risk Activities Amongst Casino Employees American Journal of Industrial Medicine 36 365-378)
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
Morneau Shepell40 Confidential ndash Not for Distribution
References Continuedhellip
St Michaels Hospital Links made between problem gambling and substance abuse and lack of treatment options ScienceDaily 4 September 2013
Veder B Tian A Beaudoin K Bettencourt L Dunmarra K Fasciano Y Marinos J Monette G Jankowski H Online EFAP offerings Re-examining user access patterns and demographics Morneau Shepell Research Report 2013
The Return on Investement for Employee and Family Assistance Programs MorneauShepell Research Group Publication 2014
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
To provide session feedback
bull Open New Horizons app
bull Select Agenda tile
bull Select this session
bull Select Take Survey at bottom of screen
If you are unable to download app
please raise your hand for a paper version
