Betsy Graham (E11), Rice Majors (P10)

Discovery and DeliveryUsing Encore to Increase Patron Success

May 17 - 20, 2009

Encore

New Discovery ClientDrill-down, find what you needModern technologiesFlexibility without staff time investment

It’s all right here …

It’s all right here -- Encore

It’s all right here!

Designed for users:Users want a single starting point.The breadth of resources should be clear and it should be easy to zoom in.Where to go from here should be obvious.

Combining accurate search retrieval with serendipitous discovery.

Proven User Experience

Extensive testing with real users

Feedback from librarians & patrons informs iterative developmentLarge user experience design teamFocus on ease-of-use

Encore: More to discover!

Saving patron time by bringing resources togetherEmpowering them to work effectively with results using skills they already haveShowing pathways to additional resources available beyond the libraryCreating opportunities for personalized interaction and community participation

Making patrons successful

Provide smart toolsObserve how they are usedIdentify roadblocks & opportunitiesIterate & improve

Make it great and Keep it in motion!

Rapid, iterative development and the partnership approach

Design

Planning

Evaluation

Design

Code/Test

Release

Did you mean?

Enhanced content from professional providers such as Content Café

Save to My Lists

INN-Reach results preview on local Encore systems

Encore for central INN-Reach systems

Context-sensitive linking with WebBridge/Pathfinder Pro

Research Pro in Encore

Research Pro

Smart handling of complexity:split coverage links in ERM resources

Program Registration

My Encore

Community Voices

Ratings - free feature in WebPAC Pro!Community Reviews - optional add-onCommunity Tagging - free feature in Encore 2.0+

Remember that librarians are part of the community too: encourage activity from patrons, faculty, staff & other stakeholders.

Ratings

Reviews

Community Tags

Tags to create special collections:Ethics Center at UNL

Searching by tag

Encore Harvesting Services

New design option

New design option

Measuring Success

Collecting patron feedback(Surveymonkey.com is very popular)

Measuring activity with Google Analytics

Sharing what you learn: Use the EncoreDirect Forum to share what you’ve learned

Success is in the numbers

Over 120 Encore systems worldwide71 sites with Community Reviews9 Harvesting partner libraries harvesting 20 unique databasesWorking on 4th version

Thank You

May 17 - 20, 2009