ITSM in the Cloud A Change in the Weather Listen to audio over your computer speakers or you may phone in: Australia #: 02 8014 9491 New Zealand #: 04 974 7248 Access Code: 448612516 We will begin at approximately 12pm Australian EDT
Whatever your opinion of 'cloud computing', there can be no doubt that it has firmly entered into the IT lexicon. But what exactly is cloud computing? Does it differ from existing models or is it just a new buzz word invented to put a fancy spin on the same old products? More importantly, how will it change the way you run your IT service program? Join this live webinar to hear David Mainville, CEO of Consulting-Portal, share his insights on cloud computing and its increasing role in IT service management. Attend this interactive webinar to learn: * How cloud computing compares to other service delivery models * Who are the players when it comes to cloud-based IT service management tools * How you can exploit cloud computing in your IT service management * And more...
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1. ITSM in the Cloud A Change in the Weather Listen to audio
over your computer speakers or you may phone in: Australia #: 02
8014 9491 New Zealand #: 04 974 7248 Access Code: 448-612-516 We
will begin at approximately 12pm Australian EDT
2. Meet Your Moderator Todd Lewis Marketing Manager, Citrix
Online
3. The Questions Pane Type question here
4. Meet Your PresenterDavid Mainville CEO and Co-Founder
Consulting-Portal
5. www. .comSoftware to Assess, Design and Govern your
processes Powered by Consulting-Portal
6. What is Cloud Computing?Cloud computing most often refers to
IT Services that are provided to users over the internet on a pay
as you go or on-demand model much like a public utility. Powered by
Consulting-Portal
7. Some Other Related Terms On-demand SaaS Utility Computing
Virtualisation Autonomic Computing Grid Computing WEB 2.0 Powered
by Consulting-Portal
8. Just More Marketing Hype? Powered by Consulting-Portal
9. You Are Probably Using it Today Powered by
Consulting-Portal
10. How Should We View It?A Technology? A Delivery Model?
Powered by Consulting-Portal
11. Evolution of Delivery Models Centralised ComputingTime
Sharing Service Bureaus Outsourcing Application Service SaaS
ProvidersSoftware as a Service Powered by Consulting-Portal
12. Cloud Computing Technology Multi-Tenant Congurable
MetadataMulti-Tier Architecture Single Instance Private Cloud
Infrastructure as a Service Platform as a Service Powered by
Consulting-Portal
13. Infrastructure as a Service Nicholas Carr in his book The
Big Switch likens the current trend in Cloud Computing to the shift
from companies generating their own power to running on a utility
The shift brought about not only nancial savings but unleashed a
watershed of creative energy Infrastructure services like will
allow companies to companies to spend more time on the business and
less on managing IT Powered by Consulting-Portal
14. Examples of Infrastructure as a Service Powered by
Consulting-Portal
15. Software as a Service (SaaS) Subscription based software,
hosted in the cloud and accessed by a browser Seamless upgrades -
little to no development costs No separate maintenance, upgrade or
support costs Is it a new technology or just another delivery
model? Powered by Consulting-Portal
16. Let s Take a PollIs SaaS part of yourIT Service Portfolio?
Powered by Consulting-Portal
17. A Viable ITSM Option? The number of organisations using a
SaaS vendor has doubled over last year and now represents 17% The
number of respondents considering a SaaS vendor for SLM and Service
Catalog went from 0% to 16.4% The number of respondents considering
a SaaS solution for CMDB and Conguration Management went from 8% to
19.1% Take the current survey at:
http://www.itoptimizer.com/2010-itsm- industry-survey/
http://consulting-portal.com/resources/ Powered by
Consulting-Portal
18. Some of the ITSM SaaS players Powered by
Consulting-Portal
19. Don t doubt the power of social media An entire new
industry of home-grown stars are challenging traditional media
sources Companies are relying on tools like LinkedIn, Facebook and
Twitter to expand their brand and to connect with customers and
partners Tools like Chatter from salesforce are redening how
employees communicate internally Integration between ITSM tools and
social media tools has begun Powered by Consulting-Portal
20. Sure...but is business really adopting these trends?
Powered by Consulting-Portal
21. Take Consulting-Portal for example... Hosted Exchange
Consulting-Portal Powered by Consulting-Portal
22. What Does This Mean To Me? Powered by
Consulting-Portal
23. IT has the opportunity to embrace these changes The
business has moreIT exists to support the options than ever
business before Web 2.0 generation Like with client server has
different before it the business expectations will drive the
disruption Powered by Consulting-Portal
24. There are denitely some benets No capital outlay Pay only
for what you use Improved time to market Access features and
capabilities outside your normal reach Familiar Web 2.0 interface
Transparent Upgrades Allows you to focus on the business and not
the technology Powered by Consulting-Portal
25. There are denitely some concerns Dependency on the internet
Security of the data Integration with legacy applications
Application monitoring Provider sold or goes out of business Moving
onto or off the Cloud Powered by Consulting-Portal
26. Disruptive Technologies or Building Blocks?Learn how to
embrace these technologies as part of your service delivery model
Powered by Consulting-Portal
27. Contact me: [email protected] or Twitter:
@mainville Powered by Consulting-Portal
28. Q A & Type question here
29. 3 great Reasons to fill out the exit survey
30. 1to fill out the exit survey Reason # You can request to
receive the slides from todays presentation plus a valuable
whitepaper.
31. 2to fill out the exit survey Reason # You can request a
free trial of GoToAssist.
32. 3 to fill out the exit survey Reason # You can provide us
withfeedback on how we can improve our webinars.
33. Todays webinar powered by . . . Increase your reach with
unlimited Webinars For a free trial or to learn more about Citrix
GoToWebinar, please phone 1800 451 485 (in Australia) or visit
www.GoToWebinar.com Webinars Made Easy
34. Todays webinar sponsored by . . . Dramatically increase
first-contact resolution, reduce support costs and easily manage
multiple users. For a free trial or to learn more about Citrix
GoToAssist, please phone 1800 451 485 (in Australia) or visit
www.GoToAssist.com Remote Support Made Easy
35. Thank you for attending(and interacting)! We will send you
a link to the recorded session within 24 hours.