ITIL ® 2011The Art of Service helps you find your

way to ITIL certification

ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

ITIL V3 or ITIL 2011?

• ITIL is a framework

• series of books

• Contains guidance on IT Service Management

• Each book = one Lifecycle stage

• Processes, procedures, activities, functions.

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ITIL V3 or 2011?

• Current edition of ITIL books = ITIL 2011

• Books published in July 2011

• ITIL 2011 Exams start from 1-1-2012

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ITIL evolution

1980’s 1990’s 2000 2007

ITIL (42 books)

ITIL (42 books)ITIL V2 (9 books)

ITIL V2 (9 books) ITIL V3(5 books)

ITIL V3(5 books)

2011

ITIL 2011(5 books)

ITIL 2011(5 books)

Foundation

Practitioner

Manager

Foundation

Practitioner

Manager

Foundation

Intermediate

MALC

Expert

Foundation

Intermediate

MALC

Expert

Certification:

Same principlesmostly editorial changes

improved consistencysmall # of content changes

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Accredited courses

Foundation:- Online eLearning- Classroom

Foundation:- Online eLearning- Classroom

Intermediate:- Online eLearning- Classroom

Intermediate:- Online eLearning- Classroom

MALC:- Online eLearning- Classroom

MALC:- Online eLearning- Classroom

Which course do I need?

No Prior certification

No Prior certification

ITIL V1 or V2 certification

ITIL V1 or V2 certification

ITIL V3 certification

ITIL V3 certification

ITIL 2011 Foundation

ITIL 2011 Foundation

ITIL 2011 Foundation

ITIL 2011 Foundation

Start with:

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I currently have:

ITIL V3 Foundation

ITIL V3 Foundation

ITIL V3 Intermediate

ITIL V3 Intermediate

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ITIL 2011 Intermediate

ITIL 2011 Intermediate

Continue with:

ITIL V3 MALC *ITIL V3 MALC * MALC 2011exam launch date:

May 2012

Who is who in the ITIL Certification “zoo”

APMG -the official accreditor Responsible for all ITIL exams and ITIL certification (they are supported by a qualification board). APMG -the accreditor- also approves Examination Institutes. There is only ONE APMG – the official accreditor - 

Exam Institutes (EI for short)The organisations who are responsible for managing the examination process, including distribution of the exams and marking the results. The EI’s globally all use the same questions from the same question bank that is developed by APMG -the accreditor-. There are currently ten (10) EI’s globally. EI’s also approve (accredit) training organisations.

Accredited Training Organisations (ATO for short)The organisations who create the course materials based on the exam syllabus (developed by APMG) and the ITIL core volumes. Only accredited training organisations are allowed to advertise, market and deliver ITIL certification courses to students. 

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APMGAPMG

GCI / BCS

GCI / BCS

CSMECSME

LCSLCSExamination Institutes

Successful students

Accredited Training Organisations

The Accreditor

What about the exams?

Complete Examination Kits = all in oneWe organise the course + exam for you

Foundation exam option:1. Testing Centre via your training company2. Testing Centre - self managed 3. Online Testing at venue of your choice

Intermediate exam option:1. Testing Centre via your training company2. Online Testing at venue of your choice

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ITIL certification Passrates in 2011

Global Art of Service Students

Foundation 88% 89%

Intermediate (average)

81% 85%

MALC 62.6% 100%

More information?

• Our website: http://theartofservice.com

• Our online store: http://store.theartofservice.com

• Our online learning Portal: http://theartofservice.org