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CEBOS.com | ISO/TS 16949 certification is the first step in automotive quality. It is easy to blame a recall for faulty assembly, production or parts on an automotive manufacturer, however, in the automotive industry is not that simple.
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www.cebos.com
ISO/TS 16949 & the
Automotive Industry
Page 2
Wrong Publicity = Damage
Automobile recalls can damage a company's reputation &
sales • Public image takes a beating
Toyota – recalled floor mats, sticky accelerator pedals,
brake lights & airbags…
Many foreign & U.S. automakers have had to deal
with recalls affecting hundreds of thousands of vehicles
Page 3
Total Quality Management (TQM)
Began in Japan • W. Edwards Demming and other TQM
pioneers brought new quality standards;
the quality management revolution began
Revolution Moved Around the
Globe • ISO: 9001:2008 is the global quality
standard
Page 4
Quality Standards – Many Variations
Specific industries have customized the quality
management system
ISO/TS 16949:2009
• Latest version for the automotive industry sector
• Specific quality requirements for the application of ISO 9001:2008
Standard applies to:
• Manufacturers (e.g. GM, Ford, Toyota)
• Automotive parts/supplies/materials providers
• Auto-related services
Page 5
The Blame Game
Faulty Assembly?
Production?
Parts?
Not simple to pinpoint
the cause • Thousands of parts &
processes
• Vehicle assembly system &
subsystems
Wide variety of
suppliers • Domestic & international
Page 6
Supply Chain Management
Well-defined,
documented &
controlled quality
management system
• Should exist at each step in the
automotive process
• Inspection programs are not
enough… no matter how
sophisticated
Critical to
producing a
quality product
Page 7
ISO/TS 16949:2009
Replaced 2002 version
Emphasizes: • Continuous improvement
• Elimination of variation, defects & waste in production & supply chain
Components of ISO 9001:2008 • Quality system training can vary from operator to operator & includes
employee job skills
Page 8
No Quality Management? The Price…
Assembly lines running 24/7 • Defective parts or variation in assembly results in:
• Lost money
• Lost production time
• Decreased customer satisfaction
• Poor quality
• Defective final products
• Recalls
• Exposure to liability
• Negative publicity
Page 9
Automotive Supply Chain
ISO 16949:2009 is generally required • For suppliers to automotive OEMs
• ISO 9001:2008 quality system certification - optional for many industries
Using suppliers without ISO certification weakens
supply chain integrity
Quality of end product is compromised
Page 10
OEM & Supplier Requirements
Use a process approach to
quality • Verified & current procedures
• Proper documentation & records
• Available to all end users in production
process & supply chain
Page 11
OEM & Supplier Requirements
Take a proactive approach to customer satisfaction • Define customer requirements
• Build safety/reliability vs. fixing problems later
Emphasize continuous improvement • Everyone’s responsibility
• Best ideas may come from those who do the work every day
• Includes corrective & preventative action, plus proactive approaches
• Will minimize or eliminate need for corrective action & repeat problems
Page 12
Achieving Automotive Quality
ISO/TS 16949 certification
is 1st step
Next: ensure all OEM
suppliers are certified
Manage & continuously
improve quality
management systems
Listen to customer
requirements; exceed
customer expectations
Keep automotive
manufacturers off the
recall list – and drivers
safely on the road
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