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Bloomberg Marketing © 2010 Utilizing Social Media: A Relationship and Trust Building Tool in Marketing Efforts Or Is Social Media A Conversational Hoax?

Is Social Media A Conversation Hoax?

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For many marketers the social web is nothing more but a new channel to reach more eye balls and create the coveted thing called "buzz." Diva Marketing post expands the discusses about the social media conversational hoax. http://ow.ly/1vASg Presentation was created for Charleston Chapter of the American Marketing Association .

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Page 1: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Utilizing Social Media:

A Relationship and Trust Building Tool in Marketing Efforts

Or

Is Social Media

A Conversational Hoax?

Page 2: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Your father wouldn't want to hear this, Sonny.

This is business not personal. ~Tom Hagen

Page 3: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Page 4: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

2009

Page 5: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Page 6: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

We have become known to all who deal with us as people of integrity,

and that priceless asset is more valuable than anything else we possess.

James E. Casey, 1957 UPS Founder

Page 7: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Community

Authenticity

Transparency

Respect

People want to know they matter.

Stories Listen Respond

Consistency

Social Media:

Corner Grocery Store Relationship

Page 8: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Direct Relationships

Peer-to-peer Community

Kindness of Strangers

Paid Influence

4 Social Media Directions

1 Authentic Content Center

Social Media Marketing

Page 9: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

http://twitter.com/Ford

Alan Mulally, CEO

Ford Motor Company

Twitter Town Hall Meetings

Direct Relationships

Page 10: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Peer to peer community

Page 11: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Kindness of Strangers

Page 12: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Paid Influence – FTC Regs

Page 13: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Authentic Content Center

What Does Social Media Look Like To Your Organization?

Culture? People? Expectations?Enterprise?Strategy?

Page 14: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Louie, I think this is the beginning of a beautiful friendship. ~ Casablanca

Page 15: Is Social Media A Conversation Hoax?

Bloomberg Marketing© 2010

Let’s Continue the Conversation!

Toby Bloomberg

toby at bloombergmarketing dot com

@tobydiva

Divamarketingblog.com