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iQuest's Rail Commerce Platform
enables you to build revenue-generating
travel experiences through e-ticketing,
personalisation and ancillary products.
Built on SAP Hybris, it helps you achieve
two of your most important goals.
ENGAGING THE OMNI-CHANNEL
TRAVELLER
Customers expect railways to ensure a complete
end-to-end experience, covering all touchpoints.
Whether it's e-ticketing, personalised offers or
contextual marketing, our advanced
Omni-Channel Rail Commerce Platform
empowers you to fulfil the self-service
expectations of today's traveller.
1/1
DRIVING SALES WITH
ANCILLARY SERVICES
Differentiation emerges from going beyond the
"a la carte" features by selling ancillary services.
The Railway Commerce Platform aims to
empower your business to sell a trip experience
rather than just train tickets, enabling you to
easily integrate extensions of new products or
ancillaries in the customer's journey.
Trip Details
On Train Extra Services Details
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iQrailw�O::'.··
Train extra services
A COMPLETE TRAVEL EXPERIENCE
Seat Reservation
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Outward. Hamburg Hbf - Munchen
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TrainNo. '""'"' 09 4S Hannowr Hbf 10"00Wi1MIIMhohoHbl
KEY FEATURES
• Advanced Omni-Channel distribution platform
(web, mobile, wearables, kiosks, POS, Call Center)
• Paperless Ticketing
• Seat map
• Pricing
• Commercial inventory
• Customer segmentation
• Personalised content, products and UX
• Self Service & Loyalty
• Ancillary product & service integration
• On-Board shopping & entertainment
• Dynamic bundling of tickets & ancillaries
• Manage My Ticket
• Support for multiple ticket types and fares rules
• Integration with Billing Systems (SAP Billing)
HOW YOU WILL BENEFIT
• 360°
view of the customer
• Unified Omni-Channel personalisation engine
• Customer Engagement on preferred channels
• Seamless interaction on every touch point
• New sales channels
• Unique platform for a unified publishing of
ancillaries on all channels
• Train station and on-board ancillary services
setup & launch
• New revenue streams through auxiliary
services integration
• Quick time-to-market
• Bundles of existing services to create new offers
• Package pricing control
• Personalised packages