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© Copyright 2007 — Integral Process Solutions 1

Enabling Process Excellence


TopicsTopics

Symptoms of IT challenges Winning Solutions – We Can Deliver Phased Approach to Process Improvement Process Improvement Critical Success Factors Integral Process Solutions:

Who are we? Why Integral Process Solutions? Consulting Services We Assist in Solving IT Challenges

Considerations for moving forward


Symptoms of IT ChallengesSymptoms of IT Challenges

The demand for work is greater than resource capacity. Strained relationships with Customers due to project

schedule and cost overruns. Inconsistent resource utilization (over / under). Significant rework due to poor quality processes. Inability to focus on innovations. The inability to objectively measure and monitor

workflow (Fire fighting and Surprises!). Your management is stressed due to long hours and

endless fire fighting. The ability to provide Resources the skills to be efficient.

What are your pain points?


Winning Solutions - We can deliverWinning Solutions - We can deliver

We assess your project and process capabilities to understand your organizational inefficiencies.

We develop processes to improve your organizational performance and product quality.

We develop processes to align your portfolio with your business objectives and set Customer expections.

We develop vital measures and reports to monitor progress on key initiatives.

We establish key project milestones and Customer checkpoints for relationship management.

We train your resources to follow the expected processes.


Process Improvement Process Improvement Critical Success FactorsCritical Success Factors Senior Management sponsorship is critical. Align efforts with Organizational Goals. Manage effort as a project (scope, schedule, & resources). Understand organizational communication and adoption needs. Implement processes before tools. Introduce incremental vs. Big Bang change. Obtain skilled resources to guide improvement efforts. Mentoring and objective monitoring is critical for successful

implementation. Institute metrics for measuring both process effectiveness and

adherence. Transition accountability to internal resources (Management, Process

Owners, team members).


Process Improvement Phased Approach Process Improvement Phased Approach


Who are we?Who are we?

A local, woman owned company initiated in 2007. Provide Process Improvement Consulting Services that helps

IT reduce costs and improve quality. A leadership team with an average of 25+ years in IT

IT Process Improvement IT PMO Establishment & Management IT Functional Management IT Project Management.

Successful in establishing the Strategic vision and implementing the tactical plan

Successful across multiple industries (Retail, Insurance, Legal, Financial).


Why Integral Process Solutions?Why Integral Process Solutions?

We provide customized solutions with a collaborative focus to fit your environment.

We implement practical solutions. Effective and efficient processes to meet your business needs Our experience can save you time and money

We’ve lived in your shoes as management. We understand the internal challenges of managing operations We can leverage our experience to stay focused on process

results while you focus on the business management. We are passionate about delivering high quality while

getting results. We enable your resources to become self sufficient.


Consulting ServicesConsulting Services

Software Process Improvement Process Assessments Based on

Industry Models Software Measurement and Analysis Software Methodology Development Process Management Process Quality Assurance

Project Management Office Governance

Strategic Planning Project Portfolio Management Project Management Practices

Training Solutions Training Development Training Delivery Communications for Cultural Change

We Assist in Solving IT ChallengesWe Assist in Solving IT Challenges

Establish processes and measures that: Affect your ability to consistently meet Customer

demands on time, on budget with promised scope and product quality.

Quantify your value to the customer. Help manage your Portfolio. Give visibility to process strengths & weaknesses.



Considerations for Moving ForwardConsiderations for Moving Forward

What are your thoughts and questions regarding process improvement?

Next Steps: Meet to clarify your specific business needs. Develop a plan to align our services to meet your

business objectives. Explore a single challenge your organization is facing Conduct a formal evaluation of multiple processes

About Us . . .About Us . . .

Practical Process ImprovementsBobbi Stark, PMP, a Principal of Integral Process Solutions, has 28 years of information technology

experience. The last 17 years have been in Management, Project Management, and leading PMO’s, Process Improvement initiatives and Quality Assurance & Control organizations.

Ms. Stark has multiple years of hands on experience in a variety of industries (Airlines, Insurance, Retail, Legal) and global management. She has successfully managed organizations to CMMI Level 3 and is a CMMI enthusiast. In addition, she has successfully established infrastructures for PMO’s, Quality & Performance Metrics, and QA processes. Also, she has mentored and trained hundreds of IT professionals on project management and quality principles.

Academically, Ms. Stark has a BA in Organizational Management and Communications and a AA in Data Processing. She is also a member of the Software Engineering Institute, the Project Management Institute, and the MN Twin Spin.

www.IntegralProcessSolutions.com

[email protected]


About Us . . . About Us . . .


Practical Process ImprovementsMary DeFoe, CSQA, a Principal of Integral Process Solutions, has 25 years of information technology

experience. The last 13 years have been in Management, Project Management, and leading PMO’s, Process Improvement initiatives and Quality Assurance & Quality Control organizations.

Ms. DeFoe has multiple years of hands on experience in a variety of industries (Retail, Insurance, Financial, Legal). She has successfully managed and prepared organizations to achieve CMMI Levels 2 and is a CMMI enthusiast. In addition, she has successfully established infrastructures for PMO’s, Quality Process Teams, Testing Center functions and Software Measurement Programs. Also, she has mentored and trained over 500 IT professionals on project management and quality principles.

Academically, Ms. DeFoe has a BA in Management Information Systems, a Masters in Project Management and is a Certified Software Quality Analyst. She is also a member of the Software Engineering Institute, the Project Management Institute, and the MN Twin Spin.

www.IntegralProcessSolutions.com

[email protected]

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