LEAN An Introduction to Lean and Service Excellence

OVERVIEW - Your Lean Journey Begins Here

This course is a practical 1-day learning event suitable for any individuals who want to understand more about how Lean Thinking and Service Excellence can help to drive improvement.

Lean is undoubtedly one of the most effective ways to improve customer service whilst simultaneously reducing costs, which is why its use is becoming widespread across all sectors. This course will give you an insight in to why it is so popular and will leave you with ideas that you can quickly take back to the workplace.

The secret of change is to focus all of your energy, not on fighting the old, but on building the new”

- Socrates

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AGENDA

The course covers: • An overview of how and why Lean

developed • The links Lean has with Six Sigma and

Service Excellence • The 5 Lean Principles through the use of

an interactive game • Identifying opportunities through the use

of the 5 Lean Principles and the identification of wastes (7 classic and 7 service wastes)

• Exploring what makes up Service Excellence and how you can utilise it within your business

• 21st January - Manchester City Centre

• 24th March - Manchester City Centre

• 19th May - Manchester City Centre

• 21st July - Manchester City Centre

• 22nd September - Manchester City Centre

• 24th November - Manchester City Centre

2016 COURSE DATES

The courses are held in the heart of Manchester City Centre in the prestigious offices of Greater Manchester Chamber of Commerce.

“THERE IS ALWAYS SPACE FOR IMPROVEMENT,

NO MATTER HOW LONG YOU’VE BEEN IN THE

BUSINESS.”

- Oscar De La Hoya

AGENDA

The Trainers’ Style Our Introduction to Lean training course uses no PowerPoint presentation. Instead, delegates will be completely engaged through interactive learning and activities. We have found through 28 years of teaching and facilitating that delegates learn best by doing. You will also be given the opportunity to have discussions with your fellow attendees to share your experiences and embed the learning. Costs £250 + VAT per person.

How To Book On You can easily book on by visiting www.tqmi.co.uk and completing our online booking form. Alternately you can call the TQMI head office on: +44 (0)1928 734266 or contact our Continuous Improvement Advisor - Andrew Leong via email on andrewl@tqmi.co.uk

“The most dangerous phrase in the language is, ‘We've

always done it this way’.”- Grace Hopper

TQMI is a training and management consultancy specialising in Continuous Improvement. We help organisations achieve excellence through consulting, coaching and training. Our extensive experience covers all Continuous Improvement tools and approaches. We have worked with some of the country’s leading organisations to help them outperform, improve processes, engage staff, delight customers and maximise results. Established in 1987 we have trained thousands of people at all levels and in all sectors.

www.tqmi.co.uk t: +44 (0)1928 734266

TQMI Ltd, Charter House,

63 Main Street, Frodsham, Cheshire, WA6 7DF