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eZforex.com is a web-based technology that provides a quick, safe, secure, and efficient method to sell foreign currency, foreign drafts, and foreign wires. Credit Union members may choose to purchase from over 100 foreign currencies, or send foreign wires through our Western Union Business Solutions partnership.
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Slide 4 Intro to eZforex.com
Slide 5 Marketing Uniquely
Slide 6 Why eZforex?
Slide 7-8 eZforex Offers…
Slide 9 Credit Union Benefits
Slide 10 eZforex Commitment
Slide 11-12 eZforex Q and A
Table of Contents
Slide 13- 14 The eZforex Difference
Slide 15 Currency Price Protection
Slide 16-20 Custom House Partnership
Slide 21-22 References
Slide 23 Informative Link
Slide 24 Press Release – FSCC Shared
Branching Interface
Slide 25 Contacts
Table of Contents
Intro to eZforex.com, Inc.
High Tech Company founded in 1991 and Headquartered in Longview, TX
An outsourced Foreign Exchange service provider for Credit Unions and
Credit Unions, Airlines, travel-related portals, and business travelers
Credit Unions’ members conduct business globally in record numbers.
Now Credit Unions may offer a convenient venue for members to purchase
Foreign Exchange services, while generating non-interest income
Maintain a management team with Cross Industry experience in
Banking/ Foreign Currency/ Technology
Marketing Uniquely…
Press Releases
In-house Marketing *Plasma Screens, *Scrolling
Marquee, & *Posters
FSCC Shared Branching Interface
See Slide 24
Free Window Decals
Statement Inserts
Web Content
Provided
Private LabelingProvided at no charge
Why eZforex?
…Generates Fee Income
Reduces member Attrition
Strengthens member/ Credit Union Relationship
Requires No Additional Staffing Pre or Post Launch
Offers Enhanced Outsourced Solutions
Provides New Cross-Selling Opportunities
eZforex Offers…
• Integrating Compliant Foreign Currency Technology For members And Tellers
• Private Labeling
• Marketing Programs
• Secure Web Based Platform
eZforex Offers…
• Protect The Value Of Currency Purchased With “Currency Price Protection”
• SAS 70, BSA, & U.S. Patriot Act Compliant
• 20 Real-Time Managerial Reports
• Real -Time OFAC Security Check Authenticating Safe & Secure Sale
Credit Union - Benefits
Provide the member a Unique Service Option;
Increasing member Satisfaction and Loyalty
Increase member Retention
Opportunities to Provide the Latest Ancillary Services
Earn Non-Interest Revenue
Free Training & Customer Service8:00 AM to 6:00PM CT
The eZforex Commitment
eZforex Q & A
Foreign Currency Transactions:
1. Q. When eZforex receives foreign currency from FI’s, do the
rates change once eZforex receives the currency several days
later?
A. No, as long as eZforex receives currency within 7 days
from the time the transaction is entered in eZforex, the FI is
credited the same amount
2. Q. What happens when an order is shipped by eZforex and UPS
or FedEx loses the package?
A. First call eZforex so that we can track the package.
Should the package indeed become lost, eZforex will ship a
second package at no cost to the FI. Should the package be
misdirected, eZforex will advise as to the shipment date.
eZforex Q & A continued
3. Q. What are the cutoff times to receive currency the next
day?
A. Major currencies are shipped each day by 3:00pm ET.
Exotics take an extra day.
4. Q. How long can FI’s expect to receive credit from buyback
transactions.
A. Within 3 business days from eZforex’s receipt of the
currency.
5. Q. What are the wire and draft fees?
A. Zero, there are no fees when sending wires through
our partner Custom House
The eZforex Difference
• eZforex has the latest foreign exchange technology including easy point-of-sale teller transactions for each branch and web based transactions. Resulting in smooth and simple transactions.
Cutting Edge Technology
• Compliance and OFAC checking is embedded into eZforex on each transaction with stored reporting for 7 yearsCompliance
• eZforex’s staff prides itself on rapid response time and quality member service. Whether coming from an eZforexrepresentative, a web transaction from the FI’s web site, or assisting in the marketing and promotion of foreign exchange programs, eZforex always goes the extra mile.
Excellent Customer Service
• There are 20 reports including, but not limited to: transactions over $1,000, less than $1,000, OFAC stored records, P&L statements, as well as Inventory reports with sell back options.
Accounting Reports
• eZforex provides three types of training all at no cost.
• Web based teller & accounting tutorials
• Web conferencing
• Onsite training– usually 1 to 2 days we meet in a central locale, generally the Credit Union’s headquarters (Note: Not included is airfare and hotel).
Training
• eZforex is one of the largest foreign exchange eCommercecurrency providers in the United States, thus requiring transparent fraud protection. eZforex has real time fraud protection with an interface with Experian. Demo’s are readily available.
Fraud Protection
The eZforex Difference
CPP Solves Incremental Buying…Gives members Added Peace of Mind
eZforex “Currency Price Protection” program allows the member, for a small fee, to protect the exchange rate at time of
purchase for any left over currency the member needs to return.
CPP results in higher member transactions as member’s concern over currency loosing value is negated.
Allows members to fulfill their currency needs with one transaction avoiding repetitive overseas transactions with ATMs
or Credit Unions.
Savings to members and corporations are significant!
eZforex.com & Custom House Partnership
In 2008, Custom House & eZforex formed a partnership
by taking strengths from each company and
incorporating key components into a complete foreign
exchange package enhancing the best of both
companies.
Custom House contribution is providing expertise with
wires and drafts, while eZforex’s contribution is buying
and selling of foreign currency by utilizing state-of-art
technology.
Together the team has the best of both world including
superior state-of-art technology and world-class
member service.
What We Do
Custom House’s payment platform enables financial institutions to transfer local currencies around the world, easily and economically, on behalf of their clients.
Custom House works diligently to customize a full range of international services that precisely meets your needs, while also integrating with your existing internal business processes.
Custom House and eZforex are your Strategic Business Partners. Outsourcing foreign exchange allows our FI’s to focus on core competencies. Foreign exchange is all we do and we do it better than anyone else.
Our operations center operates 24 hours day to ensure your clients’ payments are sent quickly and accurately.
Wire Transfers
Safest and quickest method of sending int’l payments
Relationships with over 38 worldwide Credit Unions
Available in 150 currencies.
No cut off times to order
Traces and Wire Confirmations available
24-48 hour Value Date on foreign currency wires. Same Day available CAD, GBP, MXN, NZD & AUD
Next Day available on EURO’s
Some exceptions such as India
Wires and Drafts
Custom House’s payment platform enables financial institutions to transfer local currencies around the world, easily and economically, on behalf of their clients.
Custom House works diligently to customize a full range of international services that precisely meets FI’s needs, while also integrating with existing internal business processes.
Custom House and eZforex are your Strategic Business Partners. Outsourcing foreign exchange allows our FI’s to focus on core competencies.
Foreign exchange is all we do and we do it better than anyone else.
Our operations center operates 24 hours day to ensure your clients’ payments are sent quickly and accurately.
Online Capabilities
Custom House’s online system may be customized to meet transaction and security needs of any financial institution.
Features:
dual security (2 people required to enter every transaction)
password expiry & strong passwords
dollar & product limits
128 bit encryption
online IBAN & Swift code verification
email notification of all orders
all beneficiaries saved in the database which is scanned against
OFAC and other lists every 9 minutes.
References
State Dept. Federal Credit Union, Arlington, VA
Karen Monahan , Manager Special Services,
Phone: (703) 706-5000
E-mail: [email protected]
JSC Federal Credit Union, Houston, TX
Stacie Cone, Manager
Phone: (281) 488-7070
Website: sscfcu.org
Texas Tech Credit Union, Lubbock, TX
Shirley Whitson, Manager
Phone: (806) 742-3606
E-mail: [email protected]
Plains Capital Credit Union – Dallas, TX
Jackie Coomer, Manager
Phone: (806) 795-7131
E-mail: [email protected]
SAC Federal Credit Union – Omaha, NB
Peggy Woltman, Manager
Phone: (314) 298-0055
E-mail: [email protected]
Vantage CU – St. Louis, MO
Sara Koop, Manager
Phone: (314) 298-0055
E-mail: [email protected]
References
Informative Link
Pod Cast:
www.NAFCU.org/eZforex
Press Release
FSCC Shared Branching Interface
Two Leading Financial Service
Companies Pair up to Introduce
Foreign Currency Exchange
Program to Credit Union Industry
Contacts
Evan Shelan, CEO877-393-6739 Ext. 4090
Carrie Anne Kennard, Director of Marketing and Training 903-746-1068
Rachel Smith, Director of Operations877-393-6739 Ext. [email protected]
Rebecca Hamby, Manager of Vault Operations877-393-6739 Ext. 4086
