Slide 1
Intranet Best PracticeAlex Manchester Step Two DesignsLyndal
Hayward The Audit OfficeAnthony Milner - Elcom
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What they wantedStreamlined communicationInformation at their
fingertipsCollaboration tools
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What they hadA first generation IntranetDMS connection broken
(TRIM)Critical information was impossible to find
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BAD REPUTATION
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Critical FeaturesEasy to useExtensive range of
functionalityFlexibleBuilt in searchInteroperableFuture proofed
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Evaluation
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Intranet specialistsSydney, Brisbane, MelbourneVendor-neutral
From global corporations to local government
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Intranet fundamentals
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Intranet fundamentals
6 stages of intranet evolution5 fundamental purposes of
intranets
Step Two Designs (www.steptwo.com.au)
Intranet is born!Rapid organic growthRepeated redesigns
UsableUseful, not just usableBusiness tool
Step Two Designs
(www.steptwo.com.au)ContentCommunicationCollaborationCultureActivity
IntranetAlignment
Step Two Designs (www.steptwo.com.au)
Example: manufacturing firm
Content
Communication
Collaboration
Culture
Activity
Step Two Designs (www.steptwo.com.au)
Financial services firm
Content
Communication
Collaboration
Culture
Activity
Step Two Designs (www.steptwo.com.au)
Financial services firm in 12 months
Content
Communication
Collaboration
Culture
Activity
Step Two Designs (www.steptwo.com.au)Screenshot provided
courtesy of IDEO
Step Two Designs (www.steptwo.com.au)
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Step Two Designs (www.steptwo.com.au)
Step Two Designs (www.steptwo.com.au)
Audit office: research and design
Step Two Designs (www.steptwo.com.au)
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Research, design and buildConsultative and iterative design
process (October 2009)Workshops with the intranet committeeStaff
interviews and other research (needs analysis)Research
analysisSystem scoping and designInformation architecture and
usability workshopsBuilding and more testing! Launch (May 2010)
Step Two Designs (www.steptwo.com.au)24 Audit Office
Interviews
Senior Auditors3A4 Auditors3PerformanceAuditors2BTLs3A3
Auditor1A1 Auditor1AuditLeaders5CorporateServices2Audit Support3IS
Audits1
Step Two Designs (www.steptwo.com.au)
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What did we find??
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Whats working well?Great peopleFocused in purposeIncredible
expertise and experienceHigh standards of professional workPositive
working environmentTransparent leadershipOpen office policies Good
career planning
Step Two Designs (www.steptwo.com.au)Whats challenging?Can be a
daunting environment for new startersWorkforce is remoteLimited
opportunities to network (socialise)Specialist and client knowledge
can be hard to locateGeneral information can be hard to findWorking
practices differ among teamsLarge knowledge loss predicted
soonTechnology and systems lack cohesion
Step Two Designs (www.steptwo.com.au)
The future: a new intranet for the Audit Office of NSW
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Content
Communication
Activity
Collaboration
How can we get the intranet from this
Culture
How can we get from this intranet
to this
Content
Communication
Activity
Collaboration
Culture
and this?
Content
Communication
Activity
Collaboration
Culture
Key features for Audit OfficeAlways onTRIM connectorSocial
connectionsExpertise findingTeam sitesDiscussion areasModern
designBranded with a persona: Alfie
Step Two Designs (www.steptwo.com.au)
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THE PROJECT
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THE DESIGN
Balsamiq - balsamiq.com
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MODULES
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MODULES
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MODULES
Looking Ahead
Whats next?
Whats next?
{ Put people at the centre of the intranet }
{ Get smart with analytics }
{ Design compelling user experiences }
{ Gamification }
Questions?
Thank You!Alex ManchesterStep Two
[email protected]@alex_manchesterAnthony
[email protected] @anthonymilnerLyndal HaywardAudit
Office of [email protected]
