Cross-cultural Learning for Entrepreneurs

Everything you wished you’d known about

Chilean Business Culture (and no one ever warned you)

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-Learn how to decipher Chilean unwritten codes to accelerate your success -Enhance your cultural intelligence to improve your startup effectiveness Centro Movistar Innova Tuesday, February 28th, 11.00 am

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11.00 Welcome & Introduction Presentation Round Post-its: Burning Questions on Chilean Culture 11.10 Glocalminds: Who we are? 11.20 Why are we here? Culture Shock cycle. Symptoms Videos. Where are you? 11.30 Practical tips to interact with Chileans 11.40 What can glocalminds do for you? 11.50 Q&A Thanks!, Flyers + Cards

Agenda

Elena Mansur Born in the U.S.A. and grown up in California, Colorado, Chile y Australia, she transformed her passion for interculturalism in a pioneer profession. Wide experience in languace teaching and research on intercultural communication. Master in Cross Cultural Communication, graded with honours at Sydney University, Australia. Bachelor in Humanities and Social Communication at Universidad Adolfo Ibáñez.

Pablo Villoch Experienced Facilitator, 15 years working with multinationals, SMEs, public institutions, NGOs and, Universities in Europe and Latin América. Professor at UNAB, IEDE y Universidad de Chile Master in Strategic Leadership towards Sustainability, BTH, Sweden. Intercultural Management in Monterrey Tech, México. Postgraduate studies in Intercultural Studies UPLA Chile. Postgraduate Diploma in International Relations and Globalization, Universidad Alberto Hurtado.

Team

Who?

Glocalminds facilitates learning through participatory methodologies that transform diversity in a powerful source of creativity and innovation. Glocalminds contributes to local sustainable development of communities opening authentic spaces of learning and participation. Glocalminds accompanies enterprises, communities, organizations, public institutions, and NGOs to face their global challenges activating the value of local knowledge. Glocalminds team has broad international work experience in Chile, Brazil, Sweden, Finland, Ecuador, Colombia, Venezuela, Paraguay and Spain.

Experiences

Art of Hosting Karlskrona, Suecia Conversations for Social Transformation, Hub Asunción, Paraguay

World Open Space gathering Team Mastery Arena, Finlandia

WWF- Quinquén, Lonquimay

Sustainable Water Management, CIPMA - ANDESS

(Click here to see more pictures of Glocalminds in action)

Partners

Clients

Universities

International research shows evidences that cultural dimensions are a key sucess factor in the enterprising processes abroad. A study from Adelaida University shows that entrepreneurs are able to minimize the negative impact of business environment if they develop properly the

competences needed in their cultural context. A Cross Cultural Study of Entrepreneurial Competencies in Australia and Malaysia. Noor Hazlina Ahmad. University of Adelaide. May 2007. http://digital.library.adelaide.edu.au/dspace/bitstream/2440/48199/1/02whole.pdf

Context

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Honeymoon

Culture Shock Adjustment

Mastery

Reverse Culture Shock

Reintegration

CULTURE SHOCK CYCLE

Why?

Pedersen, Paul. The Five Stages of Culture Shock: Critical Incidents Around the World. Contributions in psychology, no. 25. Westport, Conn: Greenwood Press, 1995.

What is the colour of water

for a fish?

water… what is water?

Culture

tangible

intangible

behaviours

icons speech

technologies

practices artifacts

rituals

attitudes

history

paradigms

values

beliefs

stereotypes expectations

interests

Culture

Geert Hofstede ‘s Cultural dimensions: • PDI: Power Distance • IDV: Individualism - Colectivism • MAS: Masculinity - Feminity • UAI: Uncertainty Avoidance

http://geert-hofstede.com/national-culture.html

Cultural Differences

Culture: Software of the mind

Cultural Differences

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Lewis Model

LINEAR ACTIVE MULTI-ACTIVE REACTIVE

Talks half the time Talks most of the time Listens most of the time

Plans ahead step by step Plans grand outline only Plans with general principles

Polite but direct Emotional Polite and indirect

Uses official channels Seeks out key person Uses connections

Partly hides feelings Shows feelings Hides feelings

Does one thing at a time Does several things at once Reacts to partners actions

Dislikes losing face Uses excuses to save face Must not lose face

Job-oriented People-oriented Relationship-oriented

Confronts logically Confronts emotionally Never confronts

Rarely interrupts Often interrupts Does not interrupt

Puts truth before diplomacy Has flexible truth Puts diplomacy before truth

Sometimes patient Impatient Patient

Limited body language Unlimited body language Subtle body language

Uses mainly facts Puts feelings before facts Statements are promises

Separates the social and the professional

Mixes social and professional Connects the social and professional

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A Chilean meeting

When YES means NO

In Chile…. Yes and No are flexible

YES MAYBE NO & NO MAYBE YES

Up to 30% revenue can be lost on the early stages

of offshoring due to this factor alone.

HOW DO YOU DEAL WITH THIS?

1. Specificity.

2. To be sure, offer a chance to back-out.

3. Turn your benefit/problem into theirs.

4. Create a communication protocol.

• How quickly do we respond to e-mail?

• How will we resolve conflicts?

• Which goals can we all accept and commit to?

• How will we handle unmet deadlines?

• How will we define what is urgent?

Enhance your cultural effectiveness Manage your Culture Shock

What can we do for you?

Intercultural Communication Group Workshops (2 sessions of 4 hours) -Min 5 participants, Max 15.

Multicultural Teambuilding Group Workshops (2 sessions of 4 hours) -Min 5 participants, Max 15.

Individual Crosscultural Coaching (1 hour session) (Special 20% Discount for StartUp Chile)

Individual Crosscultural Coaching Sessions (5 sessions pack: 10% discount included)

Thank you!

Thank you!

Muchas gracias!

Eskerrik asko!

Chaltumay!

Maururu!

ELENA MANSUR Elenamansur@gmail.com

+ 56-99-276 8050

PABLO VILLOCH pablo@glocalminds.com

+ 56-97-213 4039

www.glocalminds.com

Contact