Insurers’ new digital realityTHE RACE TO TURN IDEAS INTO RESULTS

Your world and your

customers have changed.

If you don’t act now, you

could become irrelevant.

“

”

Your customers are

connected…

67% Expect to buy what they want, when

they want, and how they want.

72% Use mobile devices for price comparison.

They’re self educated...

44%Want advice on insurance products

through digital channels.

68%Want to update personal data

through digital channels.

And they’re conscious

of price and value.

80%

41%

Would switch for more personalized services.

Would pay on avg. 7.8 percent more for such services.

“

”

Without the right multi-channel

and multi-device portals in

place, insurers risk alienating

constituents and losing

business opportunities.

Insurers are struggling to keep pace

of insurance services are provided through digital channels.

of IT teams can’t meet business demand for new apps.

of companies report a growing backlog of innovation projects.

7%

71%

82%

Don’t get left behind

67%

Are willing to buy insurance

from non-insurance channels.Could be lost over 5 years if

you fail to digitize.

50%Market Share Of Customers

You need to

be ready

Delivering new propositions through digital means.

Digitizing sales and service channels.

Differentiating through unique claims and fraud workflows.

Focus on:

You need to be faster

Imagine if you could deliver projects:

6x faster than traditional methods.

And with 70% fewer resources per

project.

Start digitizing your business. Now.

3 Priorities That Insurers Can’t Ignore

Accenture The Digital Insurer – The Customer-Centric Insurer in the Digital Era, 2014

Mendix, The App Delivery Chasm Benchmark Report, 2014

QSM, The Mendix Benchmark Report, 2014

© Mendix 2015

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