CIO – creating value for business Slide 1 Confidential

Italy Output Management program

May13th, 2010Siemens Italia

Output M

anagement

Program

CIO – creating value for business Slide 2 Confidential

Italy Output Management service frameworkSave money, time, environment

Before After

Unmanaged cost baselineAs Is 1.5 Mio €

Optimized cost baselineTo Be 0.8 Mio €

SustainableSaving (45%)

Unstructured ProcessesReporting unavailable, many service

owners (SRE, CSP, IT, End User)

Managed Operational ProcessesChargeback supported by a reliable reporting, Consumable Management, “ IT as unique service owner

Improved processes

Many Vendors, Many Devices9 Vendors, 2000 Devices, Different Models,

Unmanaged fleets, Misplaced devices

1 Vendors, All in 1 Device (MFP)1 Vendor, 190 reliable, robust and high performance Devices, same controlling SW, 1 device every 25 users

Vendor and Device consolidation

Reduced service availabilityWeak SLAs

Optimized service availabilityMaintenance, Help Desk, Integration, Embedded Disaster recovery due to Pull Printing,

Improved SLAs

Low attention to environmentHigh energy, paper and Toner consumption

Eco responsibilityReduced power consumption, paper saving.

Take care of the environment

Basic devices Separated Printer, Copier, Scanner, Fax,

mainly B&W

Added Value Services

Advanced service featuresEasy to use MFPs, same Customer experience, Color everywhere, Scan to me, direct fax and High Secure Printing

CIO – creating value for business Slide 3 Confidential

Replace the existing multibrand output devices

with standardised multifunctional devices

1234 Printer 134 Copiers 400 Faxes 150 Scanners

Provide cheaper , more reliable and secure end to end managed added value services

190 Multifunctional Device

Italy Output Management service frameworkSave money, time, environment

Pay for clickScan to me, folder,PC FaxQuotasTracking

CIO – creating value for business Slide 4 Confidential

Italy Output Management service framework Proceed step by step, but consider from the beginning the entire potential saving scope

Savings

Adopt High Speed MFPs (1 device every 25 Employees)

Publish a printing policy, use Pull Printing, show the Service cost on every transaction, fix Printing Quotas, monitor consumption through reporting

Adopt proactive Consumable Management

Use MFDs as document management Workflow entry point (65% of the contract value is for Hw and Service Cost)

CIO – creating value for business Slide 5 Confidential

Service FeaturesPay per click service

Pay per click service (including Hw provisioning, System Maintenance, Consumable refilling) managed through SLAsBenefitMore reliable service due to better device monitoring and secure consumable availability

CIO – creating value for business Slide 6 Confidential

Service FeaturesPull printing

Print on a single queue which is device indipendent

Pull your print everywhere in Siemens when you want just swiping your badge

Benefits•Confidential Printing•Disaster recovery •-17% abandoned print

CIO – creating value for business Slide 7 Confidential

Service FeaturesColor Printing and copying

Color Printing and copying available everywhere to everybody

Managed quotas available for controlling printing volume

BenefitColor printing <15%

CIO – creating value for business Slide 8 Confidential

Service FeaturesScanning

“Scan to me” to create and send with on click to his/her own mailbox a searcheable PDF file

Scan to folder, to URL or to a workflow

BenefitEasy managed Paperless

CIO – creating value for business Slide 9 Confidential

Service FeaturesFaxing

Send and receive a fax at User’s PC

BenefitEasy Paperless

CIO – creating value for business Slide 10 Confidential

Service FeaturesPaper

A4/A3 available everywhere to everybody

Duplex available and default everywhere to everybody

Printing rules for specific printing job (2Up for email,…)

Benefit-30% used Paper

CIO – creating value for business Slide 11 Confidential

Service FeaturesEnergy saving

Energy saving due to reduced device quantity and usage of state of the art energy management features

BenefitEnergy saving ~ 90K€From 1.000.000 Kwh to 82.000 Kwh

CIO – creating value for business Slide 12 Confidential

Service ArchitectureErgonomics and Layout

Mononochrome MFP

B2C MFP

• 1 device every 25 users

• Max distance device user: 15 m

CIO – creating value for business Slide 13 Confidential

Product SelectionInvolved Parties

A product/service selection project has been set up involving all the major players

A test Lab was realized for each provider creating the full environment

CIO – creating value for business Slide 14 Confidential

Product SelectionSelected partner

The winner is

Best in class for:ProcessesDevice featuresIT Application integrationChange ManagementPriceSiemens dedicated Manager