Innovatively Managing Change. Case Studies. Change, to be effective, needs to be conducted within a high energy process

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Innovatively Managing Change- Case Studies

Bruce RossAugust 2013


Overview of Today’s Session

1. Experiencing Change’s essential but rarely considered

enabler2. Three case studies


Issue / Challenge:•Change often generates uncertainty, anxiety•Massive cost of change when handled poorlySeeking:•Certainty. (Simple, powerful strategies that work)•Proof positive (Ideally you’ve experienced the strategies yourself)

Case Study One: You


1:1 Interview

AB (2.5 mins)BA (2.5 mins) (Total of 5 mins) No notes to be taken

Tell me about a successful change that you’ve experienced in your (professional) life – a time when you felt the transition was handled really well. •What was it about the situation or the leadership that allowed that change to be so successful?• What is the one thing that must happen to ensure the change is

effective?


What You’re After

As a participant• Energising – motivational, it’s positive • Inclusive – you are ‘heard’, the human element is included

As a change facilitator• Buy-in – Volunteered enthusiastic contribution• Sustainability – multiple champions leading change, bottom up


Organisation: Treadwell GordonSize: 22 Location: WhanganuiCore Business: General Practice Law Firm Staff: Many long-termers - 20-30 yrs

Case Study Two


Issue / Challenge:•Tired. Going through the motions. •Absence of leadership (trapped in status quo)Sought:•Discernable injection of energy across the firm•Buy-in (championed by the staff)

WTRW: Enthusiasm2Go

Case Study Two



Plan – Initiative Areas

Results – 12 mths on• Little input from partners, all

initiatives have gone well• Within Partnership – purified

their culture. Unified purpose towards the same goal1. Comm-unity

2. Firm Development & Public Profile

3. Work Environment


Assessing ‘Team Energy Levels' – 5pg Report


Energy Levels – Before & After

13th July ‘13

11th May ‘12


Organisation: XXSize: 42 Location: Auckland (HO). 3 sitesCore Business: Market Research CompanyStaff Diverse backgrounds. All

tertiary educated

Case Study Three


Issue / Challenge:•Bought by multi-national. Loss of identity

Sought:•Re-connection. Re-determining ‘their place’•Bottom-up responsibility for driving the business

WTRW: Sh** Hot Rock Stars

Case Study Three


Hard :•2nd highest internal satisfaction rating, globally•MD’s time freed up by 20%•Unplanned staff turnover now 8% (from 22%)

Soft:•Organisational Confidence: Doesn’t hear ‘doubt in skills and abilities’•“Helped me see the quality of the quieter members of the team.” Gives people a voice.•Has legs. Will be able to tap into it again and again

Results


Ignite Business Leadership

- Copy of the slides (S)- Assess Your Team’s Energy Level (E)

(5 page report)

Bruce [email protected] 548 900


Assessing Team Energy Levels – Free 5pg Report