Embed Size (px)
DESCRIPTION
Describes an architecture for providing services to support innovation
Citation preview
An Innovation Architecture:
Integrating People, Structure, and Services
Albert SimardDefence R&D Canada
Presented toIEEE – ICC 2012
Ottawa, ON, June 10-15, 2012
2
Organizational Knowledge Flow
CreationCreation ValidationValidation
OrganizationOrganizationAuthorizationAuthorization
3
Why Engage Knowledge Workers?
• Knowledge is a human construct; it can only be created and used by people.
• Knowledge cannot be conscripted; it must be volunteered.
• Knowledge workers need to commit to and become truly involved in their work.
• Ideally, people work:– Not because they are told to (compliance),– Not because they’ll be rewarded (motivation),– Because they want to (engagement).
4
Culture and Sharing
• Trust and safety
• Incentives and motivation
• Difficulty of explaining
• Different expertise
• Security and privacy
• Control and hoarding
• Large distances
• Different languages
5
Collaboration
• Dialogue, conversations in groups • Sharing, exchanges among peers• Candor, freedom of expression• Trust, safety, honesty• Transparency, openness• Agreed rules of conduct• Diversity, flexibility, outliers• Equality, meritocracy of ideas• Balanced accessibility and security• Collective, not individual benefit
6
User-Centric Architecture
• Tools that are easy and intuitive use.• System interfaces that can be customized. • Systems that help people do their work.• Content that is easy to find and access.• Work processes that facilitate knowledge flow.• Knowledge flow that is primarily horizontal.• Diversity and flexibility are encouraged. • Architecture that promotes desired behavior.
System architecture plays a key roll in individual behavior, group dynamics, and cultural norms.
User-centric design can double employee participation
7
Manage
InterfaceContent
Research
Social
CommonWork
DRDC Organizational Structure
Technology
support
Governance
direction
8
DRDC Knowledge Work
Inputs
Governance
Monitoring
Intelligence
Needs
Priorities
Establishment
Transformation
Programs
Services
Acquire
Create
Develop
Mobilize
Learn
Output Report
Integration
Innovation
Mitigation
Advice
Adaptation
Clie
nts
DND
(management)
(R & D)
9
Core Model
Who
Work (What)
Input Output
Service (How)
When
Where
Need (Why)
Schedule No schedule
Real space Cyberspace
Zachman (1987)
Rudyard Kipling (1902)
10
Innovation Meta-View
Development
Transfer
Commercialize
Implement
Operations
Produce?no
yes
11
Transfer View
Development
Produce ?
Commercialize Implementyes no
physical access *Web portal request processing transaction mgt.
Work Service
*Repository warehouse *Communication *Library *Web access
*Communication *Collaboration *Expertise FAQ teaching
IP Repository IP Management Legal
Transact
Interact
Manage IP
Distribute
Give Lend License Trade Sell
Provide Advertise Explain Promote Support Intervene Publish
Proclaim Disseminate Hand out Send Rights
Inventory Intent Protect Enforce
* Other views
12
Service Framework for Transfer
Work Person / Group
Input / Output
Services
Transact provider, broker, administrator
prototype product or service
*Web access, store frontrequest processing, transaction mgt.
Interact expert, developer, trainer, facilitator
ability, readiness, willingness to use
*Communications, *Collaboration, F.A.Qs., training, technical specs.
Distribute communicator, webmaster, spokesperson, distributor, librarian
distributed product or service
*Repository, *Library *Web access, *Communications warehouse,
Manage IP manager, lawyer IP rights IP repository, IP mgt. system, legal advice
13
Commercialization View
Transfer
Product /Service
*Mobilize *Integrate *Office apps.analysis repository
Analyze Market
Operational Adaptation
Produce
Launch
Market
Compete
AuthorizeBusiness Model *Decision
*Mgt. Info. System *Development User testingOperational testing
*Monitor *Intelligence *Office apps.
product repository *Web portal *Communications
Work Service
Implementation
Materials Components Assembly QA/QC
Robustness Scalability Reliability Usability Maintainability
Timing Announcement
Positioning Monitoring Response
out
out
Awareness Value Readiness
*Other views
14
Implementation View
Prevent Upgrade RedundantRepair
CommercializeTransfer
Authorize
Organizational Adaptation
User testing
Integration
Training
Launch
Operate
Maintain
Operations
*Decision
planning app. project app.
project app.
*Communication engagement
focus group, survey test environment
Usability Utility
Governance Processes Interoperability Staff
service standards *IT infrastructure
maintenance upgrades
Robustness Scalability Reliability Maintainability
user Guides F.A.Qs. formal courseson-Line courses help desk
Work Service
Users Operators
Management Information System
Awareness Engagement
Standards Attributes
*Other views
15
An Innovation Architecture:
Integrates People Structure and Services
To Support and Facilitate Innovation
