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Christian Bason, Director
Innovation and design as drivers of social change-what does it take?
Why do we need more public sector innovation?
“We haven’t got the money, so we’ve got to think!”
Ernest Rutherford
Value of public sector innovation
Productivity
Serviceexperience
Outcomes
Democracy
Co-creation
Co-productionProfessionalsproduce
Expertscreate
Two paradigm shifts?
Involving citizens is about creating ideas that have a better chance of working for them.
The systematic process of creating new publicpolicies and services with people, not for them.
Co-creation
Professional empathyExperiencing what citizens experience
New mode of knowledge
New meaning for adult mentally disabled
From a ”case” to being a person with a future
From digitally incompetent to digitally self-reliant
Rehearsing the futureDesign as driver of policy and service co-creation
Different kind of process
“Everyone designs who devises courses of action aimed at changing existing situations into preferred ones.”
Herbert Simon (1968)
Design
ChallengingReimagining problems & opportunities
Human Understanding drivers of behaviour
ExperimentalPrototyping as a vehicle for learning
ConcreteVisualising to enable cross-cutting dialogues
The servicejourney...
...and pointsof pain.
Prototyping: Storyboard
Mapping system resources, current and potential, over time – to enable system redesign.
An approach that seeks to leverage all available resources to produce the best possible outcomes for citizens and society at the lowest possible cost.
Co-production
Services, regulations, benefits, etc.
Authority Citizens
Producing outcomes FOR…
Authorities
Citizen
Local community
Family / friends
Outcomes
Citizen + society
Producing outcomes WITH...
BusinessesNon-
governmental
organizations
What’s new?
Not a new phenomenon, but a new awareness
Policies and services do not ”arrive” in a vacuum
Fit with recipients’ experience and practices shapes outcomes
Other actors are always part of the picture
Three approaches to creating value through co-production
Redefine
www.tacsi.au.orgFind and build capacity
Facilitate
Platform
Traditional Co-production
Optimize Redefine
Help Invest in capacity
Authority Platform
1. New professional identities for public service staff: How to make the transition from ‘authority’ to ‘platform’?
2. Radical redesign of public systems: Everything could potentially change...
3. What is the role of public managers in a model of co-production?
Challenging public services
The leadership challenge
“My staff don’t question the new insights we gained from involving citizens. But they question the consequences for our organization”.
Public Manager
Policy Press2010
mind-lab.dk/en
christianbason