h t t p : // b l o g . t e m p o p l u g i n . c o m / 2 0 1 3 / w hy - d o - p l a n s - f a i l - i n f o g ra p h i c /R e f e r e n c e :

P RO P E R G S T P RO J E C T P L A N N I N G A N D U P DAT E O N L AT E S T G S T L AW G O E S A LO N G WAY.

P R E S E N T E D B Y S Y N E RG Y TA S V i s i t w w w. s y n e r g y t a s . c o m

1

2

NOT ALIGNING GST PROJECT STRATEGY WITH THAT OF THE ORGANIZATION

AN INEXPERIENCED OR UNTRAINED TEAM

G S T I m p l e m e n t a t i o n r e l i e d h e av i l y o n h av i n g t h e b e s t a n d

r i g h t p e o p l e i nvo l ve d . S t a f f t ra i n i n g a n d ex p e r i e n c e i n c h a n g e

m a n a g e m e n t a r e v i t a l t o p r o d u c i n g a n e f f e c t i ve a n d e f fi c i e n t

G S T I m p l e m e n t a t i o n P r o j e c t t e a m .

G S T I m p l e m e n t a t i o n w h i c h f o l l o w s t h e t ex t b o o k p r o c e d u r e s

o n G S T h a s s o m e t i m e s r e s u l t e d i n u n d e r m i n i n g o f b u s i n e s s

s t ra t e g y. O ve r l y r i g i d i m p l e m e n t a t i o n o f G S T i m p o s e d

d ra c o n i a n s i n g u l a r m o d e o f d o c u m e n t a t i o n a n d l ev y h a r s h

r e s t r i c t i o n o n s a l e s a n d p u r c h a s i n g p r o c e d u r e o n t h e

c u s t o m e r s a n d s u p p l i e r s .

T h i s u s u a l l y h a p p e n s w h e n t h e G S T t e a m o n l y c o m p r i s e s o f

b a c k o f fi c e p e r s o n n e l s u c h a s t h o s e w h o a r e s o l e l y f r o m

a c c o u n t i n g a n d a d m i n i s t ra t i ve o f fi c e s w h e r e t h e i r s o l e

o b j e c t i ve i s t o a c h i eve G S T c o m p l i a n c e . G S T t e a m s h o u l d a l s o

i nvo l ve s p a r t i c i p a t i o n o f s a l e s a n d f ro n t o f fi c e p e r s o n n e l t o

r e s u l t i n a b e t t e r b a l a n c e . T h i s c r e a t i o n o f a l t e r n a t i ve m e t h o d

i s b e l i eve d t o b e m o r e b u s i n e s s f r i e n d l y a n d i n l i n e w i t h

c o r p o ra t e’ s b u s i n e s s s t ra t e g y.

Work towards enhanc ing pro ject per formance v ia e f fect ive team bui ld ing and technica l sk i l l deve lopment .

Bet ter mix in GST team prov ides a more ho l i s t i c perspect ive GST implementat ion, th is i s in l ine wi th bus iness s t rategy.

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4

LACK SYSTEM THAT APPROVES AND TRACK CHANGES IN IMPLEMENTATION PLAN

GST PROJECT IS INFLEXIBLE TO CHANGES

I t i s n eve r a g o o d t h i n g w h e n t h e s c o p e o f yo u r G S T p r o j e c t

c h a n g e s a n d t h i s c a n u s u a l l y b e avo i d e d w i t h p r o p e r p r o j e c t

p l a n n i n g . H o w eve r w i t h G S T b e i n g a b ra n d n e w i t e m f o r

l e a r n i n g f o r a l l , i t i s n o t a l w ay s e a s y t o c o m e o u t w i t h a

b u l l e t p ro o f p l a n f r o m t h e s t a r t i n g l i n e i t s e l f. T h e r e f o r e u n l i ke

c o nve n t i o n a l p r o j e c t , G S T i m p l e m e n t a t i o n m u s t b e a d a p t a b l e

a n d h av i n g a “ P l a n B ” i n c a s e i t d o e s n o t h a p p e n a l o n g t h e w ay

i s i m p e ra t i ve .

I t i s a c c e p t e d t h a t G S T p r o j e c t p l a n w i l l s u b j e c t t o c h a n g e ,

a n d a l s o t h e p r ev a i l i n g t a x l aw i s s u b j e c t t o c o n s t a n t

u p d a t e s a n d a m e n d m e n t s . T h e r e f o r e i t i s i m p o r t a n t t o

e s t a b l i s h a p r o c e s s t o t ra c k c h a n g e s i n t a x l aw a n d

a p p r ove u p d a t e d a p p r o a c h a s t o G S T i m p l e m e n t a t i o n . T h i s

a l l o w s t o c h e c k o n t h e a l l o c a t e d b u d g e t a n d ke e p t ra c k o f

t i m e a n d r e s o u r c e s ’ av a i l a b i l i t y t o c o m p l e t e t h e G S T

P r o j e c t .

Team at t i tude and adaptabi l i ty towards change i s c ruc ia l in success fu l GST implementat ion.

Changes in law, scope, t iming, respons ib i l i ty, approach, pass or fa i l c r i te r ia , cor rect ive act ion processes, and s ign of f. . . A l l these requi re e f fect ive qual i ty assurance s t rateg ies.

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6

BEING OVERLY-OPTIMISTIC WITH DEADLINES

WEAK COMMUNICATION AND SHORT OF REGULAR MEETING

C o m m u n i c a t i o n s e r ve s a s a

f o u n d a t i o n f o r p l a n n i n g . A l l

t h e e s s e n t i a l i n f o r m a t i o n

m u s t b e c o m m u n i c a t e d t o t h e

m a n a g e r s w h o i n - t u r n m u s t

c o m m u n i c a t e i n t h e G S T p l a n s

s o a s t o i m p l e m e n t t h e m .

W i t h o u t a p ro p e r

c o m m u n i c a t i o n a n d

t ra n s p a re n c y a m o n g t h e G S T

t e a m a n d a l l s t a ke h o l d e r s t o

r e p o r t o n c h a n g e a n d c u r r e n t

s t a t u s , yo u r G S T

I m p l e m e n t a t i o n P r o j e c t i s

s c a t t e r e d a n d s t a n d s a h i g h e r

r i s k o f f a i l u r e .

A l w ay s m i s s i n g d e a d l i n e s c r e a t e s a n a t m o s p h e r e o f

d i s t r u s t f o r yo u r s t a ke h o l d e r s , t h e G S T t e a m m e m b e r m ay

a l s o b e g i n t o q u e s t i o n t h e i r o w n a b i l i t y t o l e a d t h e p ro j e c t

t o c o m p l e t i o n .

GST Pro jects fa i l s when i t lacks t ransparency and c r i t i ca l dec is ion making. Act ions were not e f fect ive ly communicated.

Lowered team sp i r i t and g iv ing unnecessary pressure to the team members wi l l fur ther deter iorate the i r ab i l i ty to act through.

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8

9

NEVER BUDGET PROPERLY

10NOT BEING CRYSTAL CLEAR ABOUT THE SCOPE OF GST IMPLEMENTATION PROJECT

NOT GETTING DEPARTMENTAL HEAD AND TEAM’S BUY-IN

E s p e c i a l l y t h e s u p p o r t f r o m key s t a ke h o l d e r s s u c h a s :

G S T i m p l e m e n t a t i o n r e q u i r e s

p r o j e c t t e a m t o g e t t h e

d e p a r t m e n t a l h e a d s a n d t h e i r

s e n i o r exe c u t i ve’ s f u l l s u p p o r t .

UNDEFINED TEAM ROLES & RESPONSIBILITIES

I t i s e s s e n t i a l t h a t eve r yo n e i nvo l ve d

i n t h e p r o j e c t t e a m u n d e r s t a n d s w h a t

t h e i r ro l e a n d w o r k i s , a n d h o w i t fi t s

i n t o t h e G S T p r o j e c t a s a w h o l e a n d t o

w h o m t h ey w i l l b e r e p o r t i n g .

E s p e c i a l l y w h e n i t i nvo l ve s l i a i s i n g

w i t h ex t e r n a l p a r t i e s s u c h a s

c o n s u l t a n t a n d s o f t w a r e d eve l o p e r. I t

w i l l c a u s e c o n f u s i o n t o t h e ex t e r n a l

p a r t y w h o m t h ey a r e a n s w e ra b l e t o

a n d w h o m t h ey g e t i n f o r m a t i o n f r o m .

I f yo u f a i l t o h ave a b u d g e t a l l o c a t i o n i n

p l a c e b e f o r e yo u s t a r t yo u r G S T

I m p l e m e n t a t i o n P r o j e c t , yo u m ay n o t b e

g i v i n g yo u r G S T t e a m a c c e s s t o t h e

r e s o u r c e s t h ey r e q u i r e t o e n s u r e a

s u c c e s s f u l I m p l e m e n t a t i o n .

Not knowing what to do and not knowing what is expected to complete GST project is the cause of GST implementation failure.

Support f rom senior management to avoid interna l conf l i c ts and contr ibuted to pro ject success

FAILURE

support on changes in s tandard operat ing procedures and a l locat ion of budget and resources

Directors +to obta in the requi red manpower a l locat ion and get t ing new recru i t

Human Resources+

acceptance and adopt ing new documentat ion and pr ic ing pol icy

Sales Department+purchas ing documentat ion and payment po l i cy to fac i l i te input tax c la im

Purchasing+

Leav ing team members in the dark on the i r expected ro le, resu l t in underut i l i sat ion and inef f i c iency of the i r per formance. On top of that , i t wi l l resu l t in unnecessary conf l i c ts.

Pro ject fa i lure ar i s ing f rom lack of documentat ion and reasonable budget . With lack ing of fund a l locat ion on t ra in ing, th i rd par ty adv ice and manpower recru i tment wi l l not be f ru i t fu l .

W h e n p l a n n i n g f o r G S T i m p l e m e n t a t i o n , t h e s c o p e

m u s t b e c o m p r e h e n s i ve , d e t a i l e d a n d c r y s t a l c l e a r t o

t e a m m e m b e r, s t a ke h o l d e r s a n d p r e f e ra b l y t h e w h o l e

o r g a n i s a t i o n t o l ay t h e f o u n d a t i o n f o r i t s s u c c e s s .

GSTREASONS FOR GST IMPLEMENTATION PROJECT MANAGEMENT

10FAILURE