Influencing Skillsfor Hr Professionals[2]

Influencing Skills for HR Influencing Skills for HR ProfessionalsProfessionals

CIPD Special Interest Group - CIPD Special Interest Group - Career DevelopmentCareer Development

South East Essex BranchSouth East Essex Branch

Whiteford & CoWhiteford & Co 22

Key Skills & AttributesKey Skills & Attributes

We conducted a non-scientific survey amongst you We conducted a non-scientific survey amongst you and the voting was clear. The skills and and the voting was clear. The skills and attributes you see in influential people at work attributes you see in influential people at work are:are:

ConfidenceConfidence Honesty and integrityHonesty and integrity Passion and enthusiasmPassion and enthusiasm Good communication skillsGood communication skills

This means we must work on incorporating those This means we must work on incorporating those behaviours and skills in our own conduct if we are behaviours and skills in our own conduct if we are to increase our powers of influenceto increase our powers of influence


Key Personal StylesKey Personal Styles

• Logic focus and IntrovertLogic focus and Introvert

• CognitiveCognitive

• Empathetic and ExtrovertEmpathetic and Extrovert

• AffectiveAffective

• Empathetic and IntrovertEmpathetic and Introvert

• InterpersonalInterpersonal

• Logic Focus and ExtrovertLogic Focus and Extrovert

• BehaviouralBehavioural


BehaviouralBehavioural

Action - Like getting things doneAction - Like getting things done Like a clear role and set of objectivesLike a clear role and set of objectives Set challenging targets Set challenging targets Will challenge given orderWill challenge given order Very strategic business approachVery strategic business approach Like to be rewarded and recognisedLike to be rewarded and recognised Demand the best from themselves and Demand the best from themselves and

othersothers


Behavioural Behavioural contd…contd…

At their best:At their best: Will endeavour to make progress no Will endeavour to make progress no

matter what the oddsmatter what the odds Are very purposefulAre very purposeful Will create and seize opportunitiesWill create and seize opportunities Will probe to uncover resistanceWill probe to uncover resistance Enjoy challenging, new, situationsEnjoy challenging, new, situations Sell on missed opportunitySell on missed opportunity


Behavioural Behavioural contd…contd…

Need to ensure they:Need to ensure they:

Do not dominate Do not dominate Do not create unnecessary tension, Do not create unnecessary tension, Do not take on excessive risks or Do not take on excessive risks or

unnecessary challengesunnecessary challenges Do not close themselves off to Do not close themselves off to

information and key contactsinformation and key contacts


CognitiveCognitive

AnalyticalAnalytical Naturally conservativeNaturally conservative Detail conscious and preciseDetail conscious and precise Minimise waste and disruptionMinimise waste and disruption Maintain good recordsMaintain good records Evaluate informationEvaluate information See the risks or problemsSee the risks or problems


Cognitive Cognitive contdcontd

At their best:At their best: Analyse and interpret data on which to Analyse and interpret data on which to

make decisionsmake decisions Understand options and consequencesUnderstand options and consequences Methodical, detailed, cautiousMethodical, detailed, cautious Work to minimise riskWork to minimise risk Maximise value of current resources Maximise value of current resources

and relationshipsand relationships Sell on minimising risksSell on minimising risks


Cognitive Cognitive contdcontd

However, they must beware:However, they must beware: Being too analyticalBeing too analytical Confusing others with too many options Confusing others with too many options

(delaying action)(delaying action) Being too controllingBeing too controlling Being too cautious and unwilling to Being too cautious and unwilling to

change or experimentchange or experiment


Interpersonal Interpersonal

Team playersTeam players Build a cohesive team atmosphereBuild a cohesive team atmosphere Resolve interpersonal conflicts Resolve interpersonal conflicts

constructivelyconstructively Support and develop self and othersSupport and develop self and others Learn from each otherLearn from each other Risk averseRisk averse Value harmonyValue harmony


Interpersonal Interpersonal contd..contd..

At their best:At their best: Are helpful and protectiveAre helpful and protective Supportive and interested in others Supportive and interested in others TrustingTrusting Enjoy achieving goals that will benefit Enjoy achieving goals that will benefit

othersothers Bring a sense of excellence and Bring a sense of excellence and

relevance to projectrelevance to project Sell on benefits for othersSell on benefits for others


Interpersonal Interpersonal contd..contd..

They must beware:They must beware: Being too ‘motherly’Being too ‘motherly’ To responsive to others demandsTo responsive to others demands Being overly sympatheticBeing overly sympathetic Taking too much onTaking too much on Need to motivate themselves on less Need to motivate themselves on less

people focused projectspeople focused projects


Affective Affective

Very expressive and creativeVery expressive and creative Politically astute and sensitivePolitically astute and sensitive Persuasive and influentialPersuasive and influential Adaptable, whatever the circumstancesAdaptable, whatever the circumstances Great networkersGreat networkers Energetic and sociableEnergetic and sociable Non-conformistNon-conformist


Affective Affective contd..contd..

At their best:At their best:

Sensitive to others expectationsSensitive to others expectations See mutual opportunities and benefitsSee mutual opportunities and benefits Are willing to experiment and exploreAre willing to experiment and explore Are charming and humorousAre charming and humorous Sell on enhanced reputation or Sell on enhanced reputation or

networking opportunitiesnetworking opportunities


Affective Affective contd..contd..

However, they must beware:However, they must beware:

Concealing own views and seeming Concealing own views and seeming untrustworthyuntrustworthy

Being too social and undisciplinedBeing too social and undisciplined Losing sight of longer term objectivesLosing sight of longer term objectives Raising unrealistic expectationsRaising unrealistic expectations


Next EventNext Event

Transactional Analysis – What do you Transactional Analysis – What do you say after you say Hello?say after you say Hello?

Speaker: Peter Watts, Compass Speaker: Peter Watts, Compass TrainingTraining

14 December, 6.30pm, South East 14 December, 6.30pm, South East Essex CollegeEssex College

Free buffet Free buffet Guests welcomeGuests welcome

Business

Influencing Skillsfor Hr Professionals[2]