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The Integrated Role of the Skills Development Facilitator Gill Connellan

Important Questions For The Future Of Skills Development1

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Page 1: Important Questions For The Future Of Skills Development1

The Integrated Role of the Skills Development Facilitator

Gill Connellan

Page 2: Important Questions For The Future Of Skills Development1

Important questions for the future of skills development transformation

• Is skills development facilitation making progress (and) in the right direction?

• Where has skills development not made progress and why?

• How does skills development vary around the world?

• How can we position ourselves for success into 2010?

Page 3: Important Questions For The Future Of Skills Development1

2000: The functions of a skills development facilitator are to -

• Assist the employer and employees to develop a workplace skills plan

• Submit the workplace skills plan to the relevant SETA;

• Advise the employer on the implementation of the workplace skills plan;

• Assist the employer to draft an annual training report on the implementation of the workplace skills plan

• Advise the employer on the quality assurance requirements set by the SETA;

• Act as a contact person between the employer and the sector SETA; and serve as a resource with regard to all aspects of skills development.

Page 4: Important Questions For The Future Of Skills Development1

2000: The functions of a skills development facilitator are to -

• Assist the employer and employees to develop a workplace skills plan

• Submit the workplace skills plan to the relevant SETA;

• Advise the employer on the implementation of the workplace skills plan;

• Assist the employer to draft an annual training report on the implementation of the workplace skills plan

• Advise the employer on the quality assurance requirements set by the SETA;

• Act as a contact person between the employer and the sector SETA; and serve as a resource with regard to all aspects of skills development.

Page 5: Important Questions For The Future Of Skills Development1

2004 - 2005: Focus on quality

• Requires appropriate level of strategic and intellectual input

• Social transformation goals serve to assist and not inhibit the ability of the organisation to remain viable and sustainable

• Appropriate integration of social transformation goals and strategic business objectives

The skills development facilitation function wasidentified as a mechanism to ensure this happens.

Page 6: Important Questions For The Future Of Skills Development1

2004 - 2005: Focus on quality• Few skills development facilitators are participating at a high

enough level to be able to give relevant inputs to the board

• Most skills development facilitators ill-equipped or capacitated to completely understand the strategic nature of their role

• The reality of broad-based skills development facilitation needs a high level and range of competence.

Page 7: Important Questions For The Future Of Skills Development1

2006 - 2007: Focus on Scarce and Critical Skills

• Introduction of the Broad Based Black Economic Empowerment Codes of Good Practice

• JIPSA and ASGISA initiatives launched with high level publicity

• Launch of the Organising Framework for Occupations

Skills Development Facilitators identified as the people toassist with implementation of all these initiatives!!!

Page 8: Important Questions For The Future Of Skills Development1

Focus on transforming the roleSkills development facilitation is a strategic businessactivity !!!

Early transactional focus

•Enabling compliance

•Improving service delivery

•Enhancing technical process

Current Focus

•Meeting operational expectations

•Getting “house” in order for strategic focus

•Developing occupational profile

Future Tacit Focus

•Serving as a business partner to leadership

•Identify ways to manage talent

•Implement a human capital strategy

Page 9: Important Questions For The Future Of Skills Development1

Focus of skills development facilitation is shifting…its all about talent now.

Global strategies andinitiatives

• Human capital strategy as a principle function will jump from 40% - 64% within the next three years.

• Operational excellence as a principal function drops from 46% to 32%

Principal HR function (ranked by future priority)

Now

2 –

3 yrs

Human Capital Strategy 40% 64%

Talent management 49% 55%

Leadership development

49% 52%

Organisation development

35% 40%

Change management 42% 38%

Operational excellence 46% 32%

Page 10: Important Questions For The Future Of Skills Development1

Top Human Capital Challenges

Top Human Capital Challenges

Global

Asia Australia & NZ

Europe

Latin America

North America

South Africa

Acquiring key talent

1 1 2 2 1 3

Driving cultural & behavioural change

2 3 1 1 3 3

Building leadership capability

3 3 1 3 2 2 3

Retaining key talent

2 3 2

Page 11: Important Questions For The Future Of Skills Development1

Top Human Capital Challenges

Top Human Capital Challenges

Global Asia Aus. & NZ

Europe

Latin America

North America

S.Africa

Total

Acquiring key talent 1 1 2 2 1 3 10

Driving cultural & behavioural change

2 3 1 1 3 3 13

Building leadership capability

3 3 1 3 2 2 3 17

Retaining key talent 2 3 2 7

Page 12: Important Questions For The Future Of Skills Development1

• Increasing workforce productivity

• Headcount constraints

• Resourcing/managing different demographics

• Reducing overall human capital costs

• Coping with an aging workforce

• Workforce planning

• Succession planning

• Increasing managers people-management capabilities

Top Human Capital Challenges

Page 13: Important Questions For The Future Of Skills Development1

• Increasing ROI on training spend

• Measuring how human capital contributes to business performance

• Managing human capital during and after acquisition/merger

• Lack of consensus on organisations strategic direction

• Implementing people changes due to operational requirements

Top Human Capital Challenges

Page 14: Important Questions For The Future Of Skills Development1

What’s not changing?

Delivering on skills development facilitation

Current% Desired%

Delivering skills development services

29%25%

Transacting/Record keeping

27%14%

Strategic Partnering

15%27%

Page 15: Important Questions For The Future Of Skills Development1

What’s not changing?

Delivering on skills development facilitation

Current% Desired%

Designing programmes or systems

15%22%

Compliance/Auditing

14%

12%

Page 16: Important Questions For The Future Of Skills Development1

Strongest skills currently

What’s not changing?

• Interpersonal skills• Team skills• Record keeping/ data maintenance• Functional HR experience• Customer Service• Client relationship management• Knowledge of legislation/compliance• Counseling• Consulting/negotiation skills• Technology knowledge• Supplier management

Page 17: Important Questions For The Future Of Skills Development1

Weakest skills currently

What’s not changing?

• Financial skills• Business strategy skills• Organisational assessment/organisational design• Cross-functional expertise• Cost analysis and measurement• Cultural change/transformation skills• Change management• Project management• IS data analysis and management• Process management and improvement• Business understanding• Coaching/facilitation• Conflict management

Page 18: Important Questions For The Future Of Skills Development1

What is driving these changes?

• Globalisation of business

• Human capital strategies are becoming top of mind

• Talent is even more critical to business success“Attraction, retention, motivation”

• Demographic shifts and virtual officeAging workforce

HIV/Aids and dread disease

Skills shortages in many countries and regions

Generational issues; there are often up to four generations in the workforce

Page 19: Important Questions For The Future Of Skills Development1

The future?

• Comprehensive plans to address skills facilitator competency deficitsCreate barriers to entry for staff who lack the appropriate skills sets for the future

• Stop “talking” strategy, but “walking” transactions

• Skills development facilitators must not neglect the metrics to document and demonstrate value

• Skills development facilitators need to ensure that an articulated human capital strategy is delivered with appropriate structure, process and technology