New Directions27 Bilton RoadRugby CV22 7AN

Tel: 01788 573318admin@newdirectionsrugby.org.ukwww.newdirectionsrugby.org.ukCharity No: 1005302

New Directions Rugby Ltd

IMPACT REPORT2015-2016

“My experience of your services is first class, your

staff are professional, warm and empathetic. I have faith in trusting the care of my daughter to you as if you were part of my family.”

- Family Member -

Contents:

“My daughter has become a grown up since receiving

support from New Directions. She does things that we never thought she was able to, like loading the washing machine and making a cup of tea. She has become more confident

and wants to try new things.”- Family Member -

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Our Vision, Mission and Values

Welcome and thanks from our Chief Executive

Our Support Services

Our 2015/16 highlights and achievements

New Homes and New Lives

Looking Ahead6

Our Values:Our values are central to what we do and incorporate the importance we place on:

Respecting the unique worth of every personWe believe that every person is different but should be treated equally and be given access to the same opportunities, chances and choices in life. That each person’s unique talents, skills and needs are important and should be recognised, encouraged and developed. We respect people’s rights which includes their privacy, dignity, ability to make choices and the right for their opinion to be heard.

Integrity and OpennessWe will be honest, open, transparent, fair and accountable in all aspects of our work, ensuring we work in partnership with the people we support, their families and other stakeholders.

Our Vision, Mission and ValuesOur mission is to make a positive difference to the lives of vulnerable people, including those with learning or physical disabilities, by promoting their individuality, rights, dignity, independence, choices and inclusion and by providing accessible, flexible support services and opportunities for them to flourish and enjoy positive and fulfilling lives.

Investment in PeopleWe have a culture of striving for excellence, our staff are well supported, trained, and valued. We invest in both them and our volunteers with continuous development of skills and knowledge to enable them to do their best for the people we support and the organisation.

People we support are at the heart of what we doThe interests and well being of the people we support are at the heart of all our work. We treat people in a personalised way and encourage them to be as independent as they can be in their lives. Regular consultation and involvement with the people we support enables services to be developed and improved to meet individual’s current and future needs.

EqualityWe work hard at our approach to equality, diversity and inclusion so that it is firmly embedded in everything we do. We treat all people with equal fairness, respect and courtesy.

This has been an exciting and successful year as we celebrate our 65th anniversary of supporting people with learning and physical disabilities in Rugby and the surrounding areas. At the heart of everything we do are the people we support and despite the backdrop of a difficult economy we have developed new services and accommodation and made a real difference to the lives of many.

New Directions’ reputation and profile as a vibrant and leading quality provider of support services remains high and we continue to reach new people and audiences through regular media and publicity work.

We have implemented a new business plan for 2016 -2019, which sets a clear strategic direction to enable us to continue to develop new services so we can support more people in the future.

This report will provide you with key information about our achievements and the impact we have been able to make to the lives of people with learning and physical disabilities, however this is only part of a larger picture. The people we support inspire us every day and in turn we are inspired to continually improve and innovate to provide the best services for them and their families.

Behind every number is a person with unique talents, aspirations and abilities. We are committed to enabling people to develop their potential and access to opportunities and improved life chances.

We have exciting plans for the years ahead and we recognise how vital our staff are in delivering our high quality personalised support. Every day we see positive examples of how our staff empower people with disabilities to gain greater independence regardless of their ability and encourage them to live full and active lives with real integration into community life.

We want to thank all those who support us or who contribute to our work - staff, trustees, volunteers, the people we support, their families and our supporters who have made all of our achievements possible.

If after reading this report, you would be interested in supporting us in any way, then please contact me and you could help us continue to make a difference and a real impact.

Doreen WoodwardChief Executive

Welcome To Our Impact Report

New Directions’ Services

Home Care andSupported Living

Respite

Day Activities

Residential

The Exchange

Transition

Dementia

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Home Care and Supported Living

Gateway Court33 Bilton Road

RugbyCV22 7AN

Tel: 01788 540147

“I wanted my own place for a long time”

- Kyle -

“I decided it was time to leave my family”

- Martin -

We can provide a range of services:• Flexible support in the homes of the people we support, their family home or

in one of our supported living accommodations including Gateway Court.• Help to run their home the way they want to while supporting, maintaining

and developing independence and skills.• Support to get out and about with

friends and family and join in community activities.

Gateway Court

Respite and Short Breaks

Milner House is our modern, purpose built and fully adapted short stay, holiday and respite home:

• A perfect place to be supported to have a break away from home and spend time with friends.

• The opportunity to learn new skills and improve independence, or just relax.

• Milner House has ground floor bedrooms each with an en-suite wet room.

• Conveniently located in the heart of Rugby and within walking distance of the town centre and major bus routes.

“I have learned howto use a washing

machine and how much things cost. I was

suprised I could buy a meal for £5.”- Jasmine-

Milner House 30A Vicarage Road,Rugby, CV22 7QF

Tel: 01788 878914

Milner House

Day Activities and Opportunities

Community Choices NetworkThe Old Telephone Exchange

32-42 Albert StreetRugby, Warwickshire

CV21 2SA

Tel: 01788 577586

• We provide support and encouragement for people to try new and exciting activities and opportunities.

• The chance to make new friends and learn new skills.• A wide range of activities including horseriding, cooking, sports, gardening,

computing, employment support, creative arts, health and wellbeing, life skills, drama and accessing community activities.

“My son has joined your day activities and this has made a massive

change to his life. He is not one for talking about what he does, but now he can’t stop talking about the things he is

doing and his friends at New Directions.”

- Family Member -

Milner House is our modern, purpose built and fully adapted short stay, holiday and respite home:

• A perfect place to be supported to have a break away from home and spend time with your friends.

• Learn new skills and improve on your own independence, or just relax.

• Milner House has ground floor bedrooms each with an en-suite wet room.

• Conveniently located in the heart of Rugby and within walking distance of the town centre and major bus routes.

“I have learned howto use a washing

machine and how much things cost. I was suprised

to buy a meal for £5.”- Jasmine-

Milner House

Residential Services

• We have several attractive, comfortable and welcoming small homes where we provide 24 hour staff support in a caring environment where the people we support are fully involved in the running of and decisions made within their home.

Poppy Place is our latest modern residential accommodation and support service for people with learning and physical disabilities including those with higher needs.

“I like living with my friends and doing the

things I enjoy. The staff are lovely. They listen to what you want to do.”

- Janine -

Vicarage Road30 Vicarage RoadRugbyCV22 7AJ

Tel: 01788 574849

Vicarage Road

Poppy Place1-3 Alfred StreetRugbyCV21 2EL

Tel: 01788 544624

Poppy Place

The Exchange

“The 4 rooms are varied and ideal for our

sessions. We also use the kitchen and like the

Rugby town location”- Francis -

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The Exchange32-42 Albert StreetRugby, Warwickshire

CV21 2SA

Tel: 01788 577586

We offer a community space for hire:• Perfect for events, meetings, activities and conferences.• Fantastic newly refurbished town centre location.• Room hire available weekdays, evenings and weekends.• Disabled access and modern facilities.• Wifi available.• Car parking.

Transition Support

• We provide support and advice services to make it easier for young people with disabilities to make their own choices and decisions about their needs and wishes.

• This could include support to access training, volunteering or work, keeping healthy, forming and maintaining friendships, finding somewhere to live and having a fulfilling social life.

“I know things now that will help me at college with my Horticulture and Hospitality course. I can now cook and iron, pay my bills, do my own shopping and have

decorated my flat.”- Sam -

For many young people moving from school life into young adulthood can be both an exciting and daunting prospect that can present new challenges.

Dementia Support• We support and encourage people with dementia to carry

on with their daily tasks and interests that will make them feel valued.• We provide pictorial signs and photographs for areas of the homes and

buildings and a quiet space to relax.• We offer accommodation that is adapted and accessible to individuals

with dementia.• Our RemPods are ideal to provide fun and

meaningful activities for people with dementia, young people, schools and people with disabilities.

“Thank you to everyone who gave my brother the most incredible

dementia care, which enabled him to stay in his own home until the end.”

- Family Member -

RemPods EnquiriesTel: 01788 577586

New people this year26

Families received a break from caring58

Number of people we support with volunteer placements 14

Number of people we support in paid work4

New services opened(The Exchange & Poppy Place)2

Who We Have Supported

A REMARKABLE YEAR

People we support now 10615

People supported to goon a holiday this year

Support hours delivered this year 265,000

80%Number of people supported to move into their own home

Above: Angela and Rupert Above: Susie and Danny

New Homesand New Lives

Angela and Rupert are getting a taste of independence with New Directions’ Supported Living services and are flourishing in their new homes. They both moved from their family homes into their new flats at Gateway Court recently. The pair are now entering into an exciting new chapter of their lives in their own homes, sharing with new friends, learning new skills, taking part in meaningful activities and widening their social networks.

Susie and Danny are now being supported by New Directions’ Home Care team and are thriving in their new homes. Having a home of their own is offering them more choice, control and inclusion within their local community.

The key to success for Susie and Danny has been in them being prepared with a positive attitude, being patient and understanding as well as having a strong support network. New Directions is playing an important role in their moves and readjustment periods as they both faced the transition to live more independently in their own homes.

“I really enjoy living in my own home, the support I get has helped me to do more things myself. I now do my own shopping, pay

my bills and keep my flat nice and tidy.”

- Danny -

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Achievements

1 1 1Number of staff

39Press releasesabout New Directions

Number of new staff

29Diplomas achieved or in progress by our staff

VolunteerHours

2016

2016

Investors in People & ISO90001 Quality Award Achieved Staff who

received star of the month awards

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Good rating in all our

CQC reports

100%

29Number of volunteers

335We provided

training courses

A YEAR OF SUCCESS

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Measuring and reporting on our impact as well as listening to feedback about our services will enable us to improve what we do for the future and demonstrate the value and difference we make.

Going forward we will continue to build on our achievements by:

• Developing new support and accommodation services to meet the needs and aspirations of a wide range of people with disabilities. Our next development “Richmond Court” will to be completed in early 2017, and will have 11 one bedroom homes in a supported living setting.

• We will invest further in digital technology across our services that will benefit the people we support and enable us to record and share information more efficiently.

• Invest in our staff development so they can continue to deliver high quality support and meet the changing or additional needs of people in the future.

• We will seek to improve how we communicate our impact to those who enable us to carry out our work and those who receive support from us and the wider public.

Evaluation of our impact is already central to our work, but we want to increase our understanding of how and where we can make a real difference. This will make us even more effective in directing resources to the activities that create the most impact and achieve our goal of transforming the lives of more people with disabilities.

Looking Forward 2016-2017

New Directions Rugby Ltd

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@CeoRugby

New Directions Rugby Ltd