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IIBA London event, with talks titled "B Amazing - How to instil Quality, Creativity and Consistency" by David Baker and Nadia Khokhar, and "Different Thinking - How to create the opportunities to Go MAD (Make a Difference)" by Rob Huntington.
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IIBA UK Chapter Event
Different Thinking – Go MAD (Make a Difference)
6th November 2013
Agenda
B Amazing – How to instil Quality, Creativity and Consistency
David Baker, qBA LeadNadia Khokhar, Senior Business Analyst
Different Thinking – How to create the Opportunities to Go MAD (Make a Difference)
Rob Huntington, Thinking Engineer
Proprietary and Confidential to North Highland
B Amazing
Using the qBA Quality Framework to instil quality, creativity and consistency
Nadia Khokhar, Dave Baker
To find out more about qBA please see http://northhighland.uk.com/What-We-Do/qBA
The need for BA Quality
1 in 3 £wasted
75% of organisations waste over 1/3 of their IT development spend annually, as a result of poor requirements maturity
Source: Business Analysis Benchmark – Path to Success, 2009
Relative costs to fix software defects:
Source: IBM Systems Sciences Institute
Design Build Test Production0
20
40
60
80
100
120
16.5
15
100
Take OffSafe Landing
In Flight
• Pre-flight checks
• Flight plan
Maximise chance of success Take Off
Support assessment
Analysis approach
Support AssessmentTake Off
Analysis Approach Take Off
In Flight
Take OffSafe Landing
• Check the instruments
• Utilise the crew
Keep on track
In flight review
Deliverable review
In Flight
In Flight ReviewIn Flight
Deliverable Review In Flight
Safe Landing
In Flight
Take Off
• Update the logbook
• Check passengersare happy
Bring it Home Safe Landing
Closedown Review
Satisfaction Survey
Closedown ReviewSafe Landing
Before you run off…• Lessons Learnt• Success Stories• Knowledge Sharing• Administration• Self Reflection
Satisfaction Survey Safe Landing
Deliverables Timeliness
ValuesSkills
Our Values Safe Landing
Questions
To find out more about qBA please see http://northhighland.uk.com/What-We-Do/qBA
04/12/2023 www.gomadthinking.com 19
Go MAD ThinkingPocket Gate Farm
Off Breakback Road
Woodhouse EavesLeicestershire
LE12 8RST: 01509 891313
Different Thinking, Different Results
Rob HuntingtonThinking Engineer
Results focusedPassionateStraightforwardInspiring
OU
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VA
LU
ES
Where in the world are we?
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Europe
United Kingdom
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Go MAD Thinking Headquarters
Discovering 3 Things
1. How to create the conditions to release the potential of
people to think and act in a more solution focused way.
Discovering 3 Things
2. A guaranteed way to add value to the top and bottom
line of an organisation.
Source: BBC news 30/07/2008
The case for thinking (from a notable leader)
Overheard between David Cameron and Barack Obama on the subject of thinking, when Cameron was bemoaning time pressures and diary spaces:
Go MAD Thinking develops time efficient and effective thinkingtools and techniques, backed by research and arranged in a systemic way
"The thing to do David, is to have big chunks of time in the day to think."
The case for different thinking (from a notable thinker)
“A definition of insanity is to carry on doing the same things in the same way
and expect different results". Albert Einstein
So if you want different results…
THINKING
ACTIONS RESULTS
Expected
Different
Different
Imposed
Go MAD
Assumed
3. Thinking with ropes
Discovering 3 Things
04/12/2023
THE RULES
• The rope must remain on your wrists exactly as it is at the moment
• You cannot cut or break the rope
www.gomadthinking.com 28
What rules did you just make up?
What assumptions did you have?
What was the quickest way to solve that problem?
30
What were you saying to yourself / your partner?It’s impossible!
There must be a way..
Why me!
This reminds me of
that Valentines
weekend away..! Who knows the answer?
What’s the point!
How did they do it? We will be free in a minute
Helpful or
Hindering
Typical Assumptions – we hear…
“They wont let us change that…”.
“They will never allow that…”.
“It has always been done this way…”.
“They don’t care about us…”.
“Head office have told us we have to…”.
“It will take too long to change it…”
Po – I = Pe
100%
- 40%
= 60%
www.gomadthinking.com
The 4 thinking components
33
Statements
Recalled Experience
QuestionsImaginedFuture
• Self• Others• Situation
Helpful• Focus
www.gomadthinking.com
The 4 thinking components
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Statements
Recalled Experience
QuestionsImaginedFuture
• Self• Others• Situation
Hindering• Focus
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Some Thinking Statistics
On average, people talk to themselves….once every 11 seconds
So, each day this equates to….approximately 6,000 thoughts
Of these the percentage of thoughts we repeat….is 90%
When people worry, the percentage of worries that are real is….
8% - although 4% are out of their control
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Helpful or Hindering
• Summer Holidays• Your next Birthday• Politicians• Customers• The last Work Christmas meal/outing/party• Senior Leadership• What you did last week• What you’ve got to do the rest of this week
Solution Focused Thinking
A little bit of background
• 4,000 hours research into the ‘DNA of success’
• 7 key principles & 11 critical relationship links
• A Solution Focused Thinking System
Application levels for Business Improvement
Helping organisations to think(Leadership thinking & cultural transformation)
Helping teams to think(Projects, meetings & team development)
Helping others to think(Coaching)
Helping you to think
(Personal Effectiveness)
A Solution Focused Thinking System
ReasonWhy
ReasonWhy
DefineGoal
PlanPriorities
SelfBelief
PersonalResponsibilit
y
InvolveOthers
Take Action & Measure Results
Go M.A.D.® Framework
Take Action & Measure Results
Culture (Collective Beliefs)
Leadership Responsibil
ityPeople
Management Thinking & Planning
Vision & Objectives
Organisational Reason
Why
The Leadership Thinking Framework
SMART goals
• S• M• A
• R
• T
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- Specific
- Measurable
- Achievable
- Relevant
- Timescale
- Cost- Quantit
y- Time- Quality
Possible reasons
for involving
others
Possible ways to
gain buy-in
Possible resources
required
Possible
implications and
risks
Possible ways of
overcoming
potential obstacles
Possible people to
involvePossible
obstacles
Possible tasks &
things to do
Possible ways to
communicate the
goals to others Possible
assumptions and
self-imposed
limitations
Possibility Thinking
1. Anything is possible / Quantity / Creative
2. No evaluation
3. Keep the pen moving
4. Prioritisation later
Clarity goal definition, diagnostic tools, measurement
Speedtechniques that are quick to learn and apply
Creativitytechniques to capture multiple ideas & stretch thinking
Consistencysystemic methodology that forms new thinking habits
Engagementshared toolkit: gives people a ‘common language’
5 Reasons Why people value our approach
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“We reviewed our Q3 90-day Challenge and learned that between 61 people, we delivered a whopping $8.5 million in full year savings,
identified $1million in new ideas for next year and made several improvements to key work processes. The best part was seeing
everyone sharing their successes with each other, particularly those who weren’t sure THEY could make a difference and seeing the
pride in people’s faces. We are living proof that thinking differently
leads to different behaviours and a different level of results.”
Christine BensePlant Manager Kraft Foods
Measurable differences made: 90 day challenges
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Innovations in 85 convenience stores providing over £1.1m additional profit p.a.
Created more productive time, which contributed additional sales of
£2.5m
37% increase in pharmaceutical product sales
Having more options in customer plan resulted in total deal of over
$6m
Increase in successful aggressive growth plan funding applications
from 30 to 80%
17m Euro retention of key account
1000 new retail customers
Upsell opportunities worth £2m
Process efficiency in clearing 6 - 8 week backlogs of insurance policy
documents
Better defined goal created a campaign that resulted in $4m new
opportunities
$2m of new contracts signed
Some of our clients
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Results focusedPassionateStraightforwardInspiring
OU
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VA
LU
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Go MAD podcast series – “Thinking For Business Success”
Go MAD app
Range of resources - books, audio, video & e-books
Online thinking toolkit – iCheev
Results Acceleration Programme – risk reversal concept
www.gomadthinking.com
A consulting service supported by…
IIBA Update
Andrew P Turner
Community Director (London)
IIBA UpdateBusiness Analysis Survey 2013
Win a place at the 2014 European BA Conference
Business Analysis Survey 2013
Thank you
