I Know What You Did Last Second

I Know What You Did Last Second

June 13, 2013

Cloud Expo

2

Lines in the Sand

Boundaries are everywhere in business

They are intentionally permeable

But there are consequences to crossing

MetraTech Confidential 3

Customer Perception Matters

Influencer“Now Cast”

EnforcementInformation

Driving Customer Behavior

Peak and Off Peak

Promotions

SurchargesCo-Pay SLAs

Discounts

Volume Bundling Cash Flow

TRANSPARENCY

4

5

Big Data Is Not Enough

Is this Dataor Information?

With one day left in the billing cycle:

6

Behavioral Billing™

Operational data must be in a business context that matters

7

Behavioral Billing™

Trick is delivering: right information & recommendations to the

customer at the right time…

…in order to influence behavior!


Commerce Decision Engine™

9

Multinational: Global Meets Local

Tokyo (¥)Frankfurt (€)

Enterprise HQ (£)

London (£)

% Discount (service A)

Monthly £ commitment (all services)

Monthly ¥ commitment (all services)

Included Service C

Single price service A

Multi-bucket pricing on service D

Quarterly £ commitment service B

Incremental price service C for Engineering (Provided by 3rd Party Partner)

Incremental price service D

Single-bucket price service AIncluded service C

Block price service A

N

N

N

N Monthly number of Service D events

% Discount (service F)

Fees calculated on world wide consumption

10

Node ArchitectureIncoming

Event Queue

PrimaryResolution

Backup Resolution

Backup Processing

Processing

Data Store

LocalRouter

Local

Backup Router

Local

Backup NodePrimary Node

Notifications Queue

11

Nodes Can be Instance Efficient

12

Now-Casting and Notifications

Nodes are keeping accounts up-to-date per event

Configurable thresholds and limits for notifications

13

Notification Delivery

Notify Systems

Notify People


Questions

Business

I Know What You Did Last Second