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“Build It And They Will Come” is a philosophy that rarely works for organizations that want to implement a tool for knowledge management. EDP Renewables discussed how it used techniques like surveys, A/B testing, Minimum Viable Product (MVP), and meta data search to improve participation for its collaborative environment. EDP Renewables' Stephan Blasilli presented at APQC's 2013 knowledge management conference.
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I Have a Knowledge Management Tool, Now What Stephan Blasilli from EDP Renewables North America LLC
Houston, 2nd of May 2013
EDP Renewables North America LLC
One of the largest Renewable Energy Companies
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29 Wind Farms in 11 States generating over 3,800 Megawatt powering over 1M American Homes
EDP Renewables North America LLC
Industry Realities
Energy source mostly in remote areas
Smaller scale than conventional energy assets
Rapid improvements in technology
Finding personnel with the technical skill set
Energy source is intermittent (not continuously available)
Increasingly complex regulatory requirements
During the first quarter of 2013, renewable energy accounted for 82% of new energy capacity in the US
EDP Renewables North America LLC
Company Challenges
No standard for prioritization of performance issues (what’s most critical to work on right now?)
Geographically dispersed portfolio
Distance between sites and support functions makes constant knowledge flow difficult
No standard or tool for storing institutional knowledge
We faced 2 years ago
EDPR built COBRA (short form of Collaboration) to manage issue process and capture knowledge
EDP Renewables North America LLC
The COBRA Case Management System Process
Issue Capture Solution
Documentation Review Implementation Review Review
EDP Renewables North America LLC
The COBRA Case Management System
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Knowledge base
EDP Renewables North America LLC
COBRA has already shown Value
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Searchable knowledge base with detailed issue solutions, including context for decision making
Over $200M worth of issue solutions accessed over 6k times
EDP Renewables North America LLC
Integration with Department Goals and KPIs Progress since last meeting
EDP Renewables North America LLC
Replacing Email with Social Media Moving towards goal of reducing email issue tracking and email document sharing
Source: McKinsey & Company
EDP Renewables North America LLC
Replacing Email with Social Media
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Email integration
EDP Renewables North America LLC
Replacing Email with Social Media
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Notes
• Notes primarily used a medium for case updates
• 3 – 4 notes per active case
EDP Renewables North America LLC
Replacing Email with Social Media
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Knowledge engine automatically searches for similar cases to new entries
EDP Renewables North America LLC
Replacing Email with Social Media
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Transparency
EDP Renewables North America LLC
Replacing Email with Social Media
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Mobile
EDP Renewables North America LLC
Applying LEAN techniques Initial COBRA development took ≈3 months, future updates and extensions must be quicker
Source: The Lean Startup
EDP Renewables North America LLC
Applying LEAN techniques Being effective with minimal resources
Build
Measure Learn
EDP Renewables North America LLC
Applying LEAN techniques
Creating a minimum viable product
EDP Renewables North America LLC
Applying LEAN techniques A/B tests
EDP Renewables North America LLC
Applying LEAN techniques UX design
Source: Apple
EDP Renewables North America LLC
Applying LEAN techniques Using design principles to improve UX
Source: Domestic
EDP Renewables North America LLC
Applying LEAN techniques The F-shaped pattern
Source: Nielson Norman Group
EDP Renewables North America LLC
Applying LEAN techniques Make it easy to stay
EDP Renewables North America LLC
Applying LEAN techniques Getting to the next step
EDP Renewables North America LLC
Applying LEAN techniques Make actions reversible
EDP Renewables North America LLC
Applying LEAN techniques Offer a way out
EDP Renewables North America LLC
Lessons Learned
1. Ensure Knowledge Management is integrated into your everyday work
2. Keep solutions as intuitive for the end users as possible
3. Replace email with social media
4. Apply LEAN techniques
EDP Renewables North America LLC
Thank You!
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Blue Canyon Wind Farm, Lawton Oklahoma