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Bravo! Awards
Presented by Chris Tomsa, Director of Client Services
Bravo! Awards Overview
• Monthly & Annual awards• Individual & Department
performance is rewarded• Program goals are quality focused• Bravo! cards, gift cards, bonuses
and raffles are awarded monthly and annually to CSRs
Bravo! Cards
• Objective: Earn Bravo! cards• CSRs earn Bravo! Cards for
meeting performance goals and customer commendations
• Cards and other prizes are awarded monthly
• Cards are collected annually and drawn for raffle prizes
Monthly Awards
• Client Commendations earn 3 Bravo! Cards, 2 movie tickets and a $10 Subway gift card
• CSR Performance awards:- Monthly performance goals met.....2 Bravo! Cards
- Monthly attendance goals met.......2 Bravo! Cards
- Both monthly goals met..................1 Bravo! Card
- Monthly Star Performer..................3 Bravo! Cards $10 Subway
card
Monthly Awards
• Team raffles held monthly• Team’s monthly cards are
collected and drawn for a $25 gift card
Annual Awards
• CSRs meeting annual performance goals receive bonuses and Bravo! Cards: - 100% of goals...............$250 and 10 Cards
- 90% of goals.................$125 and 5 Cards
- 75% of goals.................5 Cards
- Most Bravo! Cards........$500 and 5 Cards
- 2nd most Cards..............$250 and 4 Cards
- 3rd most Cards..............$100 and 3 Cards- Most Star Performers....$250 and 10 Cards
Annual Awards
• Raffle is held at company recognition meeting
• Cards are collected and prizes drawn: - 1st Prize: $1,000
- 2nd Prize: $500
- 3rd Prize: $250
- 4th Prize: Four, $100 prizes
- 5th Prize 2 Regal Cinemas tickets
for non-winners
Program Costs
• Annual costs (2010):- Team Raffle Gift Cards: $900
- Subway Gift Cards: $1,130
- Movie Tickets (162): $930
- Year End Raffle: $2,150
- Performance Bonuses: $4,250
- Bravo! card printing: $200
TOTAL: $9,560
• $273 per person annually(35 CSRs)• $23 per person, per month
Impact On PerformanceHyatt CSC Performance
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Program Years
CS
Rs
Mee
tin
g G
oal
s
100%
95% & Above
94% & Below
Program Summary
• Low cost: $273 per person annually($23 per person, per month)
• Significant performance improvements
• Employee Satisfaction: Fun and profitable
The Nation’s Largest Provider of Group Legal Plans