1 Content Property of Pinstripe, Inc.

HR’s Impact on Business Imperatives

Facilitated Roundtable Discussion

Monday, September 30 & Tuesday, October 1

2 Content Property of Pinstripe, Inc.

1.Be open and honest.

2.Challenge and debate.

3.Learn and apply.

Session Goals

3 Content Property of Pinstripe, Inc.

Participant Introductions

• Name

• Title

• Company

• Challenge of the Moment

4 Content Property of Pinstripe, Inc.

Tying Talent Strategies to Quality

Topic

5 Content Property of Pinstripe, Inc.

• Have you aligned your talent strategies to drive your organization’s overall quality metrics?

– Yes, fully.

– Yes, in theory.

– We want to!

– Nope. Don’t get me started…

Poll Question

6 Content Property of Pinstripe, Inc.

Hospitals and health systems with higher-quality talent selection and management systems had higher HCAHPS scores than their competitors.

Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) & DDI Global Leadership Forecast.

7 Content Property of Pinstripe, Inc.

Talent’s True Impact

8 Content Property of Pinstripe, Inc.

• What’s the most “broken” level in your organization?

– Talent Acquisition

– Employee Engagement

– Quality of Care

– Patient Satisfaction

Poll Question

9 Content Property of Pinstripe, Inc.

Tying Talent Strategies to Quality

Topic

10 Content Property of Pinstripe, Inc.

Driving Workforce Productivity

Topic

11 Content Property of Pinstripe, Inc.

• What do you think the true cost to the average organization is for each disengaged employee?

– No direct cost to the organization.

– Cost of their salary.

– The result of a time-consuming mathematical formula I don’t have time to solve.

– Priceless.

Poll Question

12 Content Property of Pinstripe, Inc.

Every disengaged employee adds $13,000 per year in costs, and every 1% improvement in engagement results in a 2-3% increase in revenue.

Source: Gallup Employee Engagement Index

13 Content Property of Pinstripe, Inc.

Good People are Great for Business

Increased productivity in operations roles

Increased profit in management roles

Increased revenue in sales roles

Source: McKinsey & Company

How much more does a high performer generate annually than an average performer?

14 Content Property of Pinstripe, Inc.

• What is your organization’s primary driver of employee engagement?

– Positive managerial relationships

– Pride in the company/brand reputation

– Challenging and rewarding work

– Compensation & incentives

Poll Question

15 Content Property of Pinstripe, Inc.

Driving Workforce Productivity

Topic

16 Content Property of Pinstripe, Inc.

Achieving Rapid Deployment

Topic

17 Content Property of Pinstripe, Inc.

• What percentage of time do you spend putting out fires vs. planning and strategy?

– Fires 10%, Strategy 90%

– Fires 25%, Strategy 75%

– Fires 50%, Strategy 50%

– Fires 75%, Strategy 25%

– What’s strategy??

Poll Question

18 Content Property of Pinstripe, Inc.

It's a challenge for organizations to understand the total cost of labor, even though it's their biggest cost…it's about measuring the quality of talent and making sure you have the right people with the right competencies and skills in the right job.

Source: Jill Schwieters, H&HN

19 Content Property of Pinstripe, Inc.

Total number of days from opening a requisition to an accepted offer.

– Analyze by job family, recruiter and hiring manager

– Track quarter-over-quarter and year-over-year

Time to Fill

19

Drivers • Lack of clarity about required skills

• Extended timelines due to hiring manager competing priorities

• Post-and-Hope recruiting philosophy

Cost of Drivers • Lost productivity

• Premium staff costs incurred

• Lost revenue

20 Content Property of Pinstripe, Inc.

Topic

Achieving Rapid Deployment

21 Content Property of Pinstripe, Inc.

Summary

HR Metrics Dashboard

22 Content Property of Pinstripe, Inc.

Sample Executive Scorecard

Total Hires = ##

Hiring Manager

Interviews = ##

Recruiter Interviews =

##

Sourced ###

Current Opens

Sourced Candidates

Recruiter Interviews

Hiring Manager Interviews

Offers Extended

Offers Declined

Offers Accepted

## ## ## ## ## ## ##

90 Day Retention

##

HM Interview: Offer

##:##

Period from 6/1/2012 through 12/31/2012

Recruiter Interview: HM Interview

##:##

Agency & Traveler Costs

Locum Tenens Costs

Overtime Costs

Search Fees

Recruitment Marketing Costs

$ $ $ $ $

Average Days Open

##

% Hiring Manager Satisfaction

% Candidate Satisfaction

$ Average Cost Per Vacancy

23 Content Property of Pinstripe, Inc.

Talent’s True Impact