ES

HR MANAGEMENT

BEST PRACTICES @

Group 16

Avinash KAmit MGanesh BShashank TSonal G

R

Formed in 1927 by J W Marriott

Marriott’s Operations Split into Marriott International & Marriott Host

GROWTH BY MERGERS & ACQUISITIONS

RESIDENCY INN COMPANY (1987)

AMERICAN RESORTS CORP (1984)

SERVICE SYSTEMS (1985)

RENAISSANCE | RAMADA | NEW WORLD (1997)

CULTURE & CORPORATE PHILOSOPHY

EMPLOYEES

CUSTOMERS COMMUNITY

MARRIOTT INTERNATIONAL

THE MARRIOTT WAY

MARRIOT’S GUIDING PRINCIPLES

CARING WORKPLACE:IS A BOTTOM LINE ISSUE

MONEY IS NOT THE

ONLY THING

GET IT RIGHT THE FIRST TIME

BUILD OUR BRAND

PROMOTE FROM WITHIN

RIGHT ATTITUDE

E Q UA L O P P O R T U N I T I E S

D I V E R S I T Y O F W O R K F O R C E

M A N P O W E R P L A N N I N G

P E R F O R M A N C E R E V I E W B Y 2 P e o p l e f o r E Q U I T A B L E A P P R A I S A L

GROWTH

TRAINING

I N D I V I D U A L D E V E L O P M E N T

F r o n t D e s k W o r k e r sH o u s e k e e p i n gS t a ff

T R A I N I N G P R O G R A M S

I M M T R A I N I N G P R O G R A M S

M a n a g e m e n tD e v e l o p m e n t

T r a d i ti o n s o fE x c e l l e n c e

P R O G R A M S L I K E W O R K I N G F A T H E R S & D A D D Y S T R E S S / D A D D Y S U C C E S S S E M I N A R

M A N A G E M E N TF L E X I B I L I T YP R O G R A M

G R I E V A N C E R E D R E S S A L S Y S T E M ( G F T )

MEDIATIONTOLL FREE HOTLINEPEER-REVIEW

WORK LIFE BALANCE - Associate Resource Line

EMPLOYEE SATISFACTION

P E R P E T U A T I O N O F V A L U E D O W N T H E C H A I N

F I R S T T I M E E M A I L B O O K I N GF O R C U S T O M E R S

P E R S O N A L A T T E N T I O NT O C U S T O M E R S

W A R V E T E R A N S

CSRPATHWAYS TO INDEPENDENCE PROGRAM

P R I S O N E R S , R E C O V E R E D D R U G A D D I C T S

P A R T T I M E J O B S T O C O L L E G E S T U D E N T S -G R O U N D H O G J O B S H A D O W D A Y

E Q U A L O P P O R T U N I T I E ST O T H E D I S A B L E D

CSR

BEST PLACE TO WORK FOR

LESS THAN 1% LAYOFFS AFTER 9/11

C O M P O U N D E D ANNUAL GROWTH

B E N E F I T S R E A P E D

THANKS

Q & A