HR issues in Modern Retail Gopal Kumar

IMIS(2013-15)

HR Functions in Modern Retail

Organization Structure

Performance management

System

Variable Pay Pattern

Talent management

Learning & Development

OrganizationCulture

Common Challenges

Talent crunch at MM & SMLack of professionally educated workforceLack of bargaining powerEmployee poaching in the retail industryProblems of work life balance

HR factor in retail: Largely ignored

Get the basics rightRespect the floorsLooks do matterLoyalty works both waysFamily ties

Indicative Salaries in Retail

Retail Store Manager

Retail Sales Manager

Retail Sales Executive

0 0.5 1 1.5 2 2.5 3 3.5 4

Column2

Attrition Rate Industry wise

FMCG

IT-ITES

Pharma

Retail

0 10 20 30 40 50 60

Column2

Key Focus areas for HR

Past

Focus has been majorly on hiring since attrition is very high in this sector. As retail is one of the fastest growing sectors in India, the key business motive was also on expansion thus, having HR majorly focus on recruiting and getting people on floor on time

Current

Control attritionIncrease productivityReduce costMinimize hiring.

Future

Building strong rewards & recognition programAggressive Incentive PlansBuilding practices to retain critical talentAcquire skill sets that is scarceCapability building and continuous focus on trainingCreate a strong performance driven & learning

culture

Go Forward Plan

Talent Acquisition

Talent management

Talent Development

Thank You