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WHAT WE’LL COVER
1. Insights into document habits that are hurting productivity
2. Impact of Nitro & PDF Association survey findings
3. Ideas for increasing your own organization’s productivity
With so many document technology solutions available,
why don’t our organizations feel more productive?
92%
of knowledge workers still
conduct document reviews via
83%
of knowledge workers report experiencing
document collaboration
issues
2%
of contracts executed in
North America in 2013 were e-
signed
Source: Harris Interactive Knowledge Worker Survey 2013
Well, because we’re not.
THE TRUE COST OF DOCUMENT CHALLENGES PER EMPLOYEE
11.2Hours per
week
Source: IDC, September 2012
22.7%Time spent
per week
9.8%Organizational productivity
lost
COMMON PRODUCTIVITY KILLERS
• Don’t have the right tools
• Ineffective use of existing tools
• Path of least resistance
• Old habits (“What we’ve always done”)
• Lack of training & education
How often do you perform the following actions when working with PDF?
password
e_signing
review_marking_up
converting
edit_text_image
filling forms
sharing
printing
reading
0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5
2.3
2.4
2.9
2.9
3.0
3.0
3.3
4.1
4.5
Average Frequency (1 = Never; 5 = Very Frequently)
How often do you perform the following actions when working with PDF?
Respondents said they perform the following 5 actions most frequently:
How often do you perform the following actions when working with PDF?
Respondents said they perform the following 5 actions most frequently:
Printing is second only to reading.
Approximately how many times per day do you use a printer, scanner or copier?
"0" "1-2" "3-5" "6-9" "10+"0%
5%
10%
15%
20%
25%
30%
35%
1%
25% 26%
17%
31%
Usage Per Day
Insight #1You’re likely not as
paperless as you could be, resulting in increased costs, slower revenue
recognition and delayed service delivery.
What are the three biggest PDF-related challenges you face?
Compliance/Standardization
PDF Education
Feature related
None
Sharing
Collaborating
Reviewing
Signing
Editing
0% 5% 10% 15% 20% 25% 30% 35%
0%
1%
3%
5%
14%
14%
15%
17%
30%
What are the three biggest PDF-related challenges you face?
Respondents said the following represented their top 3 challenges:
What are the three biggest PDF-related challenges you face?
Respondents said the following represented their top 3 challenges:
In large organizations, only 43% had a PDF editor. In smaller
organizations, only 26% had a PDF editor.
What are the three biggest PDF-related challenges you face?
Respondents said the following represented their top 3 challenges:
Most forms of collaboration were
seen as equal challenges.
Insight #2Your employees may lack
the tools, systems and training they need to edit & collaborate effectively,
costing productivity.
On average, how many email attachments do you receive/send each day?
"0-2" "3-5" "6-10" "11+"0%
5%
10%
15%
20%
25%
30%
35%
16%
29%
25%
29%
Received
Number of Email Attachments
"0-2" "3-5" "6-10" "11+"0%
5%
10%
15%
20%
25%
30%
35%
25%
32%
21% 22%
Sent
Number of Email Attachments
On average, how many email attachments do you receive/send each day?
Workers receive documents as
email attachments, reported 1/3 of
respondents
11+ times
per day
6 times per day
Workers send documents as
email attachments, on average
Receive Send
Insight #3Email attachments
continue to be the way your employees transmit documents, which lacks
security and traceability.
Where are the majority of your work documents stored?
Computer/Network Folder Online Storage Filing Cabinet0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
78%
12% 11%
81%
7%12%
1-100 empl 100+ emplOrg Size
Where are the majority of your work documents stored?
Computer/Network Folder Online Storage Filing Cabinet0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
78%
12% 11%
81%
7%12%
1-100 empl 100+ emplOrg Size
Most documents remain stored on an employee’s
personal computer.
Approximately how many times per day do you use PDF documents?
"0-2" "3-5" "6-9" "10+"0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
16%
25%
19%
40%
Usage Per Day
THE TRUE COST OF DOCUMENT CHALLENGES PER EMPLOYEE
11.2Hours per
week
Source: IDC, September 2012
22.7%Time spent
per week
9.8%Organizational productivity
lost
Insight #5Optimizing document
productivity represents a serious ROI and
optimization opportunity for businesses.
KEY SURVEY HIGHLIGHTS1. Many businesses are still not paperless.
2. Employees often don’t have the tools, systems or knowledge to create & collaborate.
3. Employees are sending documents via email, instead of leveraging e-signing, sharing & collaboration tools.
4. Too many employees store documents on their personal computer or left in email.
5. Document productivity optimization is an area of untapped ROI potential.
IMPACT OF FINDINGSMost business are plagued by a few – or all – of the following document productivity conditions:
1. Slow, high-cost physical processes
2. Lack of visibility, traceability and search-ability
3. Security risks
4. Employee frustration & productivity loss
5. Lack of modern systems, adoption & training
#1 GET THE RIGHT TOOLSCreateGenerate industry-standard PDF and PDF/A files from300+ source file formats.
CombineMerge multiple documents into one PDF and convert entirecollections of files in a single step.
Scan & OCRCreate searchable and/or editable PDF files from image-based documents and scan direct to PDF.
EditMake changes to text, images, and pages directly in PDFdocuments with intuitive editing tools.
FormsDesign interactive PDF forms complete with check boxes,buttons, text fields, and JavaScript™ controls.
ConvertAccurately convert PDFs back to fully formatted Microsoft® Word Excel® files in seconds.
CompatibleCreate and view PDF files that are 100% compatible with other PDF solutions, including Adobe Acrobat.
DMS IntegrationIntegrate with document management systems such as Autonomy WorkSite and iManage, Microsoft® SharePoint®, and more.
AdministrationStreamline deployment with centralized license management and automated software rollout.
SecureRemove sensitive content permanently with redaction. Apply passwords, certificates, and 256-bit encryption to documents.
CollaborateAdd comments, sticky notes, and markups. Easily track and summarize document review cycles with multiple contributors.
SignCreate and manage digital IDs. Apply digital signatures faster with one-step profiles or QuickSign™ document in seconds.
…AND DEPLOY THEM PROPERLY
• Obtain affordable solutions with licensing options to support your entire company wall-to-wall.
• Look for simple deployment mechanisms for seamless companywide rollout.
• Accept nothing less than superior service and support to ensure your and your user’s adoption and success.
• Remember to model desired behaviors – don’t take training for granted.
#2 SPEED UP SIGNING
• E-signature solutions do more than capture signatures - they manage process workflows, line of business connectivity and governance
• 80% reduction in turnaround times
• $20 average per document savings
• Customers now want e-signatures
• Improved customer experience increases loyalty by 5x
Average time to collect a physical signature
Source: Ombud Open Research 2013
CASE STUDY:Before e-signatures…
2 DAYS
Average services provisioning time
After e-signatures…
Source: Ombud Open Research, Salesforce.com Interview May 2013
60% of servicesEnabled within 15 minutes
90% of servicesEnabled within 1 Day
$19.35Average Savings per
Document(as high as $50 per document in
some cases)
CASE STUDY:
KISSmetrics said they’re seeing approvals come back 10 times faster
than with their old process using traditional wet-ink signatures.
10x FASTER
#3 COLLABORATE SMARTER
Most documents still begin life on the desktop…
…but are increasingly signed, shared and
stored via cloud services.
Desktop Cloud
Document AuthoringTraditional document creation across a variety of file types
Old World FidelityLooks the same on any device and in print (requires PDF reader)
Content ProtectionPrevent editing, copy/extraction and printing (requires PDF reader)
Old and New World FidelityEven in browser and mobile worlds; requires web browser only
Digital Rights ManagementLock/unlock content and features, track shares, set and reset permissions remotelySophisticated CollaborationEnable markup and review, commenting and messaging, versioning
WorkflowEnable e-signing, approval flows, workflow logic, storage and archival connectivity
Ecosystem IntegrationConnect intelligently to all the places you author and store content
Track EverythingTrack views, shares, signatures, comments, versions, messages and everything else in one place
Simple CollaborationEnable desktop-based collaboration while protecting original content (requires installed software)
Storage
e-signatures
Collaborati
on
Cloud-based signing, storage and collaborating platforms will become must-have utilities for increasingly distributed internal & external business needs.
1. Get The Right Tools
2. Speed Up Signing
3. Collaborate Smarter
4. Bonus: Remember, don’t take training for granted. Train and model the behaviors you expect.
THREE WAYS TO INCREASE DOCUMENT PRODUCTIVITY