THINKHOW TO

LIKE A CHIEF LEARNING OFFICER

Head of TrainingBill Cushard

ServiceRocket

twitter.com/billcush

linkedin.com/in/billcushard

True

Allignment

Outcome v.

Operating

Metrics

Learn the

Language

Learning to

Think

What

Language

C-Suite Really

Wants...

My LearningNew Hire Training at E*TRADEOn-the-Job TrainingMeasuring TrainingMake my Goals the Business Goals

Our LanguageApril 2011

Jay Cross

Chief Learning Officer Magazine

http://bit.ly/WSGlossary

Working Smarter Glossary

Stop trying the educate thebusiness on our language, and

start learning theirs.

ExerciseWhat are the top 3 goals of

your (or your client's) organization?

Cash

Margin

Velocity

Growth

Customers

http://bit.ly/5EssentialTerms

5 Essential Terms for Learning Leaders

True Alignment is...

...Make Your Goals

the Business Goals

Operating v. Outcome Metrics

What Did We Produce? How Did We Produce It?

Do people like ourtraining?

METRICSLEARNING

1 2 3 4

37%91% 80%

54%

Did people learningsomething?

Did people apply whatthey learned?

Did people improve jobperformance?

Reaction Knowledge Behavior Results

Source: State of the Industry Report 2010

ExerciseCome up with 3-5 ways L&D

can impact one of the 5:---------------------------

Cash > Margin > Velocity >Growth > Customers

2015CLO Agenda

L & D / T A L E N T M A N A G E M E N T G O A L S

Learn the Business Align Goals Set and Achieve Results

Learn what the CEOwants you to know.Learn top 3-5 goals ofthe business.

Be outcome-oriented.Set outcome metrics.Think results.Make your goals thebusiness goals.

Produce value for thebusiness. Help the businessachieve it's top goals.

Final ExerciseIf the business goal is ...

The L&D goal should be ...

Thank You!