What’s the problem?Not having the right raters undermines the value and validity of 360 feedback data. An individual’s capability won’t increase, and your business won’t get any reliable insights.

You need to avoid collusion over rater selection with participants selecting only friends as raters. This can be achieved through providing guidance to participants and using an intuitive 360 system.

How do you solve it?

Offer guidance to 360 participantsYou’ll get the best results from a 360 feedback programme by supporting feedback receivers, advising on rater selection and ensuring they’re clear on how data will be used.

Be clear on the purpose of the 360 and what data will be used for. If it’s for development, it’s obviously very much in a participant’s own interest that data is insightful and wide-ranging and raters are selected with this in mind

Offer training on the 360 process. This should cover how to select raters to get varied viewpoints, how to analyse feedback and how to develop a personal development plan

Educate 360 participants on the value of constructive feedback. They might be reluctant to invite feedback from individuals where they expect it to be negative. You must encourage focus on receiving and interpreting constructive feedback, explaining how they can use it to improve relationships and develop capability.

Case study

For companies where 360 feedback is used among small, time-limited project teams, we advise making completion mandatory for group members to ensure you get enough data to give reliable feedback.

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inspire brilliance

How to: Select the right 360 feedback raters

How to

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How to:Select the right 360 feedback raters

Call us on: +44 (0)1932 222700 or visit: etsplc.com

inspire brilliance

How to: Select the right 360 feedback raters

What next?To find out more about action planning you should check out the links below:

► Case studies

► Webinars

► About us

Would you like more help with this?Would you like more help, either with rater selection or broader 360 feedback challenges? Please contact us.

Call us on +44 (0)1932 222700

Or e-mail us at info@etsplc.com

www.etsplc.com

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Use the right technologyRater selection, and the 360 feedback process as a whole, can be aided by using an online system that prompts and guides feedback receivers and/or requires manager approval of rater selections

You can make it easy for participants to select the right raters using an intuitive 360 system, which guides them in selecting people from all the appropriate rater groups and ensures they have sufficient numbers of raters

When 360 feedback is used to as a performance measure, you may favour a more formal process for rater selection. Choose a system that includes line manager approval. The participant selects their list of raters which is sent to their line manager for approval before they can proceed (see below).

Case study

Participants using our 360 feedback systems are guided to invite at least four people per rater category to ensure they get enough data to protect anonymously.

Call us on: +44 (0)1932 222700 or visit: etsplc.com

Combination of other Respondent categories (ex. self and Team Leader)

Nomination List for John Brignal

List of Respondents

Team LeaderSelf

Relationship

Your direct report has nominated a number of people to provide feedback, please review and approve the list Respondents selected.

The table below shows the Respondents your Direct Report added to their list. Please review the list of people selected and either approve the listor contact the participant to confirm what changes they need to make and why these need to be made.

Current Respondents Chosen Minimum Rules Met

Team LeaderOther Business Support

SelfJohn BrignalCaroline NoonCarolyn Woods

john.brignal@etsplc.comCaroline.Noon@etsplc.comCarolyn.woods@etsplc.com Edit

EditRemove RespondentRemove Respondent

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Approve Nominations

Respondent Name Relationship Email Edit Relationship