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How should you deal with online reviews? Danika takes you through prioritizing reviews based on urgency, traction, and other factors, as well as leveraging reviews as customer service opportunities.
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How to Make Everyone Love Your Small Business
By Danika Atkins
Account Executive, Zone 5 �
How to Make Everyone Love Your Small Business
By Danika Atkins
Account Executive, Zone 5 �
How to Make Everyone Say Nice Things About You Online
By Danika Atkins
Account Executive, Zone 5 �
How to Make Everyone Say Nice Things About You Online
By Danika Atkins
Account Executive, Zone 5 �
How to Make Bad Reviews Disappear the “Legal” Way
By Danika Atkins
Account Executive, Zone 5 �
How to Make Bad Reviews Disappear the “Legal” Way
By Danika Atkins
Account Executive, Zone 5 �
How to Learn to Stop Worrying and Love Reviews*
By Danika Atkins
Account Executive, Zone 5 �
+10 points if you get the reference
Opportunities How Reviews Make Us Feel
The Good
The Bad
The Ugly
Opportunities Do Reviews Even Matter?
70% US Internet Users who compare prices or read reviews before visiting a brick-and-mortar store
72% US consumers who trust online reviews as much
as personal recommendations
52% Consumers who are more likely to use a local
business with positive online reviews
1★é Leads to 5 to 9 percent increase in revenue
Opportunities Sources of Reviews
Yelp
Google+
TripAdvisor
Blogs
And the dreaded Word of Mouth
Opportunities Monitor
Create a Response Policy
Tools - Tweet Alarm
Claim Your Business Dashboards
Make the Time
Opportunities Creating a Response Plan
Take Your Temperature
Impa
ct
Time
Act
Consider
Ignore
Opportunities Keep Calm and Carry On