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Handle Conflict, Like a Boss!Abstractions, August 19th, 2016
Deb Nicholson @baconandcoconut
Why conflict happens and needs to be handled
Identify the obvious and less obvious causes
Resolution strategies for individuals & groups
It's natural
Conflict Happens and it Needs to be Handled
Mismatched goals
Try to understand the other person
Passion
Identity
Go deep
Could we just... not?
Conflict lovers
Weigh your investment
“There are many FOSS projects, but only one me.” - @sarahsharp
Identify the obvious and less obvious causes
Three styles of handling conflict
Avoidance
Accommodation
Assertion
Find out what you can about the history
“What's the worst that could happen?”
Ask about the other person's motivations
Missed connections
What do you do with all this information?
Help everyone get perspective
Find alignment
A word about who is doing this work
...and what work we value
Planning for Future Conflicts
Assuming the best
Set expectations
No ad hominem
Conflict Resolution Amongst Groups
Set an example
Face-to-Face
Conflict happens
Build a shared perspective
Set great expectations!
Picture Credits
CC.BY: Untitled by Jarek Zok, Texture Green No.40 by Elne, Lucy! by Cristina Bejarano, Hello Ilene by John Fischer, Dog sitting in the 1952 Chevrolet Bel-Air by GPS_56, Painted Turtle By David Shane, super by istolethetv, parrot by swallowswan, Mime in
Guanajuato Mexico by Scott Clark, Green Light by Erich Ferdinand, Splash by downing.amanda, Unruly Females by USFWS Mountain Prairie, Funny Sign by Mikey,
countryfield by Edward Musiak
CC.BY.SA: City post-its: Wall by Sarah Joy, Orange by Christian Heindel, Two Roads Diverged in a Wood by Aia Fernandez, funnysigns, march 2015 by bertknot, Car Wash! by Ben+Sam, Rattlesnake by Richard Fraley, Battle of Borodino by 3off, Red shoes by
Solarisgirl, Green Light GO! by Kolin Toney
Fair Use: Kate Bush event from theargus.com, The More You Know meme, Thing on a Rollerskate from The Addams Family
Public Domain: green way to..? by anika, Kudzu on trees in Atlanta, GA from Wikipedia by Scott Ehardt
Font: Isserely, SIL Open Font License
The True Story of Kudzu, the Vine That Never Truly Ate the South by Bill Finch, Smithsonian Magazine, September 2015
@baconandcoconut