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LOST LEADS ALLUVIO

How to Deal With Lost Leads

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Page 1: How to Deal With Lost Leads

LOST LEADSALLUVIO

Page 2: How to Deal With Lost Leads

ALLUVIO

KEY STAFF

CLINT BROWN, CEO

HALEY KIESER, PROCESS ENGINEER

Alluvio’s team is full of recovering perfectionists who are obsessed with the flow of things.

Page 3: How to Deal With Lost Leads

ALLUVIO

Alluvio uses a systematic approach to make an organization’s workflow more effective, more efficient, and more capable of adapting to an ever-changing environment. We work with unique businesses experiencing uncommon growth challenges to achieve strategic growth.

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1. PAST PURCHASERS

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ALLUVIO

HOW TO ENCOURAGE PAST PURCHASERS TO BUY AGAIN

▸ 1. Ask to join email list

▸ 2. Post Purchase Emails

▸ 3. Follow up campaign

▸ 4. Loyalty Club

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ALLUVIO

▸ 5. Surprise discount to return

▸ 6. Remind customer of earned points or discounts

▸ 7. Say thank you

▸ 8. Let them know you miss them

HOW TO ENCOURAGE PAST PURCHASERS TO BUY AGAIN

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ALLUVIO

▸ 9. Send reminders

▸ 10. Ask for feedback

HOW TO ENCOURAGE PAST PURCHASERS TO BUY AGAIN

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2. ABANDONED SHOPPING CARTS

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ALLUVIO

HOW TO GET ABANDONED CARTS TO BUY

▸ 1. Include a reminder of limited inventory

▸ 2. Offer limited time discount

▸ 3. Include short & sweet survey

▸ 4. Use visuals of what was in the cart

▸ 5. Include links to cart

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ALLUVIO

▸ 6. Offer to help

▸ 7. Reminder of advantages: free shipping, ratings, etc.

▸ 8. Let them know how long you will hold their cart

HOW TO GET ABANDONED CARTS TO BUY

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3. CONFERENCE NETWORKING

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4. SOCIAL MEDIA FOLLOWERS

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ALLUVIO

BENEFITS OF SOCIAL RETARGETING

▸ 1. Increase opportunities for conversion

▸ 2. Staying top-of-mind for prospects

▸ 3. Improved traffic and web conversions

▸ 4. Increase brand awareness

▸ 5. Boost email marketing campaigns

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5. THEIR SPAM FOLDER

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ALLUVIO

HOW TO AVOID THE SPAM FOLDER

▸ 1. Use of words

▸ 2. Attachments

▸ 3. Cleanliness

▸ 4. Maintain your score

▸ 5. Get on their safe list

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6. YOUR SPAM FOLDER

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ALLUVIO

HOW TO KEEP LEADS OUT OF YOUR SPAM

▸ 1. Regularly check your spam folder

▸ 2. Add leads in communication to your safe list

▸ 3. Use filters

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7. BOTTOM OF YOUR FUNNEL

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ALLUVIO

WHY AREN’T THEY BUYING?

▸ 1. No clear call to action

▸ 2. Asked incorrectly

▸ 3. Selling the wrong product

▸ 4. Infrequent contact

▸ 5. Too much contact

▸ 6. Unrelevant content

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8. NEW EMAIL ADDRESS

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ALLUVIO

BE PROACTIVE

▸ 1. Progressive profiling

▸ 2. Lead scoring

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9. INBOX: ON VACATION

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ALLUVIO

WHILE THEY ARE AWAY

▸ Task 1

▸ Reminder to review out of office replies

▸ Make note of data in email - store with your leads contact info

▸ Task 2

▸ Alerts you when your lead is back in the office

▸ Reach out with more personal email

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10. SEA OF EMAILS

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ALLUVIO

CREATE A SYSTEM

▸ 1. Utilize contact web forms

▸ 2. Implement inbox management system

▸ 3. Flag important messages for follow-up

▸ 4. Create automated follow up campaign

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QUESTIONS?