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Responding to reviews means more customers
Presented by: UntilTheySmile.com
Customers just like to feel heard.
Upset customers are just like
upset kids… they just need
someone to care. As a business owner, the
ability to demonstrate
caring, even if the
problem isn’t technically
your fault, will serve you
very well.
You’ll get more reviews.
By responding to reviews, you open a dialogue with your customers, for any feedback.
You’ll rank higher on the review sites
Any negative reviews will be minimized
More trust in the business.
Open dialogue = more reviews, which means:
You’ll get closer to your customers.
If your customers were having a party and they
invited you, wouldn’t you go?
Your customers are using
review sites and their
comments they are
inviting you to
participate.
You’ll get fewer negative reviews.
People rant more and are more
negative when they think there
aren’t any consequences. When someone knows
that the owner is going to read a review and respond with a human voice, they are much less likely to try and shame a business.
Review sites can make or break your business.
For many businesses, Yelp and other review sites are their #1
source of traffic to their business. The number of referrals
coming from these review sites is affected greatly by a negative review sitting on the front of that business’s page.
The expensive math of negative reviews.
Step 1: Calculate the lifetime value of a customer.
Step 2: Calculate the cost of losing 15 of those customers for every
negative review.
The happy math of personal review responses.
Step 3: Calculate the difference a winning review response can make.
I’m here to help – I can write review responses that will bring in business.
Click here for a free quote or if you have any questions.