How Managers Use the JAB Method to Drive Performance

Andy Murray

PlanningWriting reportsEmailPhone callsAnalysing dataMeetings

Resource allocationCost controlSolving problemsDealing with customersInterviews

WONT DRIVE PERFORMANCE

What does a coach do?

Motivating

Inspiring

Listening

Giving feedback

Caring

Winning

Getting results

Drives Performance

Job itself

Appreciation

Being involved

Telesales Team

Job itself

Telesales Team

Promoted supervisor to manager

Team leaders

Incentives, product promotions, team competition

Telesales Team

Spent time with field sales person

Product knowledge sessions

Wine appreciation course

Telesales Team

Party time on Friday

Fundraising activity

National telesales competition

Make it FUN!

Appreciation

Telesales Team

Cakes and donuts

Letter from Chief Executive

Customer events

Telesales Team

Gift voucher scheme

Flowers on Birthday

Seasonal celebrations

Regular feedback

Being involved

Telesales Team

Weekly briefing meeting

Sales meeting with field sales

National Sales Conference

Telesales Team

Meetings with technical engineers

Encouraged to make suggestions

Consulted on product promotions

3 SECRETS OF TEAM SELF-MOTIVATION

1. Spend some quality time

2. Give feedback and coach

3. Be a believer

SUCCESS

Thank You!