- 1. HOW GREAT LEADERS INSPIRE SUCCESSWARREN DIETEL, CEO PUFF N
STUFF CATERINGORLANDO & TAMPA, FL
2. INSPIRE1. Fill (someone) with the urge or ability to door
feel something, esp. to do somethingcreative: "his enthusiasm
inspired them".2. Create (a feeling, esp. a positive one) in
aperson: "inspire confidence". 3. HOW GREAT LEADERS
INSPIRESUCCESSWHAT DEFINES YOUR SUCCESS? HOW DO GREAT LEADERS
INSPIRESUCCESS?Warren will share his unique path and encourage
different thinking abouthow YOU approach your daily business
challenges.Lead your team to understand the value in trends, and
how to bestleverage themDrive pride, ownership in yourself, your
company, and ultimately yourdeliverablesWhy is WHY so darn
important?ROI: How do you leverage and communicate these important
traitsto your prospects and clients? 4. ME! 5. ABOUT THE SPEAKER
Entrepreneurial from the start Professional Experience Car
Detailing, Puff n StuffCatering, DisneyWeddings, DisneyInstitute,
Scott Kay, back Home! Industry Involvement ICA Board Member,
RegularSpeaker for Catersource, TheSpecial Event, American
RentalAssociation, EPCAS, andNACE 6. THE PUFF STORY Opened in
Central Florida in 1980 as a family-owned business Purchased in
2003, annual sales of $1.8 million, at operational limit Antiquated
infrastructure with inefficient space & poor equipment
Tremendous potential + aggressive growth plan = 267% growth in 3
years Opened new commissary in 2006 7. ITS ALL ABOUT PEOPLE &
CULTURE 40+ Full-Time Team Members and 200+ On-Call Diversified
business segments and multiple markets Orlando & Tampa 3
Exclusive Venues and over 100 Preferred StatusWhen employees think,
act and feel like ownerseverybody wins. - Jack Stack 8. It All
Started With a CarIT ALL STARTED WITH A CAR 9. LEAD YOUR TEAM TO
UNDERSTAND THE VALUE IN TRENDS& HOW TO BEST LEVERAGE THEM 10.
BUILD A CULTURE AROUNDENGAGEMENT, INNOVATION & QUALITY Involve
all department managers- Create ownership- Meet weekly- Focus on
top 3-5 goals per department- Accountability to each other &
report minutes- Address both short & long term needs- Educates
sales: promotions, new recipes, and drive keyinitiatives- Develop
Food and Service Standards: every member lookingout for quality,
hospitality and service 11. OUR MISSIONIts our mission statement
and so much more. Its our way of life.It guides the actions of our
team members and decision making for all levels of management. 12.
OUR CORE VALUES Professional In behaviors and appearanceRespect For
self, team members and clientsOwn Accountable for each others
success and safety Anticipate Serving team member and clients needs
Communicate Timely, accurately and honestly 13. EFFECTIVE INCENTIVE
PLANSEmployee incentive programs are avery powerful concept
whenemployees can understand and seethe connection between
theirperformance and their rewards.A great plan can help transform
yourcompany from an average performer--where people come to work to
just dotheir job and get paid --into one whereexcellence and
outstanding resultsare the goals. 14. WHAT NOT TO DO!Incentive
plans fail when the structure is targeted toobroadly and not
focused on individual people or teams.The typical profit sharing
plan where it is "one for all andall for one" does not motivate
anyone. This type of profitsharing becomes an entitlement.Also, the
productive employees will resent the poorperformers. Employees need
to have a clearunderstanding of the linkage between their effort
and theirincentive compensation.A well-designed employee incentive
compensation planwill make each department or individual focus on
thingsthey can control. The best plans encourage the behaviorsthat
create successful results. 15. HARMONYEVENTCREATED AND CONCEPT
BYCATERING BY DESIGN DENVER, CO 16. WHOLE FOODS MARKET 17.
SUNDAYMORNING! 18. DRIVE PRIDE, OWNERSHIP IN YOURSELF, YOURCOMPANY,
AND ULTIMATELY YOUR DELIVERABLES 19. If you hire someone because
they can do a job, they will work foryour money. If you hire
someone who believes what you believe then you will have someone
who will work for you with theirblood, sweat, and tears. 20.
PITCHING IN! 21. When I returned to Puff annualrevenues were
1.2M.Between 2004 and 2007 sales almostdoubled year over year by
2007 weproduced 7.6M in Orlando.To support growth I had to address
theinfrastructure.When I expanded I did it for theemployees told
them, they felt it.In the end we increased capacity, but Icreated
ownership by involvement theycould rally around.I MADE THEM A PART
OF THEPROCESS. 22. ARE YOU A SUPER ACHIEVER?PASSION: Superachievers
have unwavering faith in what they seek to accomplish and a
steadfast belief that they are capable of achieving the goals they
set for themselves.PERSEVERANCE: In the face of obstacles, top
achievers call on inner strength, courage and self-confidence to
persevere.RESILIENCE: They use challenges to become smarter,
stronger and moredetermined and are not distracted or derailed by
obstacles.OPTIMISM: Successful people hold positive beliefs about
their goals, livesand abilities.CURIOSITY: Superachievers are risk
takers who often do things differently.They see problems from
different angles and are not afraid to takeaction. 23. WHY IS WHY
SO DARNIMPORTANT? 24. WHY? How do you explain when things dont go
asplanned? How about when they actually go better? Why are some
companies more successful thanothers? Why is Apple so innovative?
Why does Disney have passionate and committedstreet sweepers? Why
does a house keeper at any Ritz Carlton careabout helping you find
ANYTHING? 25. WHAT MAKES THEM SO DIFFERENT? Same access to the
sameemployees, media, consultants, etc yet year after year they
crush their competition. 26. PURPOSE The most successful inspired
companies act completelydifferent than everyone else: They have
purpose and their employees feel valued! Their employees care about
WHY they do what they do!WHAT IS YOUR CAUSE?WHAT IS YOUR
PURPOSE?WHAT IS YOUR BELIEF?WHAT WOULD YOUR EMPLOYEES SAY IF I
ASKED THEM? 27. PEOPLE DONT BUY WHAT YOU DO THEY BUY WHY YOU DO IT!
28. THE HUMAN FACTOR 29. ROI: HOW DO YOU LEVERAGE AND COMMUNICATE
THESE IMPORTANT TRAITS TO YOUR PROSPECTS AND CLIENTS? 30.
EXPERIENCES THE HOW We are all experts at how we wantto be treated
Behr paints Differentiate yourself by focusing onservice
experiences What does it feel like to walkinto your business?
Everything speaks! How do you handle conflict? Is it easy to do
business withyou? 31. BALLOON AU CHOCOLAT 32. RESTAURANT 20.12 33.
MAKING THE EMOTIONALCONNECTION Jerrys questionnaire get toknow what
makes themhappyDont serve short ribs to thevegan Its all about
making yourclients feel special!Personalized tastings withplanned
surprises! Kimpton hotelsSnacks, room upgrades, yourmusic, special
offers duringslow periods 34. MAKING THE EMOTIONAL
CONNECTIONSpecial offering for returning clients and referrals
Spend $1,000, get breakfast for the committee $5 toward your next
event for every $100 you spend Personalized thank you notes Ask for
family recipes to integrate Cover events on your blog, Facebook,
Twitter, etc. 35. SOMETIMES WE SCREW UP! 36. VENUE GUIDEFANTASY OF
FLIGHT 37. AT THE END OF THEDAY, TRENDS, FACTS,FIGURES, BENEFITS, A
ND FEATURES ARE NICE BUT WILL NOT DRIVE HUMAN BEHAVIOR. 38. THANK
YOU!PRESENTATION AVAILABLE
AT:HTTP://WWW.SLIDESHARE.NET/WARRENDIETEL
