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How Good Is Your Intranet? ZENITH CONSULTING

How good is your Intranet?

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How good is your intranet?

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Page 1: How good is your Intranet?

How Good Is Your Intranet?

ZENITH CONSULTING

Page 2: How good is your Intranet?

Paul and George are two old friends. Paul works for a very dynamic company, which rely on fast

and efficient internal communication.George works for a very big company, but in which the

internal communication is not so good. George is part of the project team that try to improve the Intranet as a solution for

a better internal communication.

better together – www.zen-it.ro

Page 3: How good is your Intranet?

Hello, Paul! Quite good, thank you.

Listen, I would ask you something.

Dan told me that you are an Intranet expert.

Hello, George! How are you?

better together – www.zen-it.ro

Page 4: How good is your Intranet?

Our Intranet is not so good, but yours is great. What software programs

do you use?

I don’t know if I am an expert but, if I can, I will help

you. Ask me!

better together – www.zen-it.ro

Page 5: How good is your Intranet?

I don’t understand. I thought everything is

related to software.

If you don’t have a good software, what can you do?

We use Microsoft SharePoint, which is very good, but there are few other

good software programs. However, the quality of the Intranet

does not depend so much on the technical solution, but on the way it is

structured and used by people.

better together – www.zen-it.ro

Page 6: How good is your Intranet?

Let me give you an example. A painter artist uses brushes and

colors, isn’t he? With good brushes on can improve the quality of details, with bright colors the

painting will look better, but is it enough?

I think I understand now what you trying to say.

The tools are important, but most important is the artist, his vision, and his mastery.

better together – www.zen-it.ro

Page 7: How good is your Intranet?

Exactly. It’s the same for Intranet. The Intranet is a work tool, but depends on you how well you exploit it and what value it brings to

you.

Aha, you are right. But still should not be so complicated. We plan to

do a nice looking Intranet. We collaborate with a PR agency and they have very good artists.

better together – www.zen-it.ro

Page 8: How good is your Intranet?

Yes? But you should know that the Intranet is very different for a public web site. Without doubts, the look

is very important, but more important is the functionality.

Let me ask something: How many Intranets did you see?

Only a few. From where do you want to see them? The companies don’t

offer information about their Intranets.

The truth is, having no reference points, it is difficult to understand

what means a good Intranet.

better together – www.zen-it.ro

Page 9: How good is your Intranet?

There is something more. A good Intranet is also a

management system. It helps you manage the information and

facilitates the processes. That’s why it is good to have someone in your

team who is an expert in management.

Unfortunately we do not have anyone with this profile on

our team. We rely on common sense,

but I see now that sometimes is not enough.

better together – www.zen-it.ro

Page 10: How good is your Intranet?

You know what? With a little help you can also

develop a good Intranet.

It will be great.

Although we’ve worked very hard, so far we didn’t succeed. Very few people actually use the Intranet.

better together – www.zen-it.ro

Page 11: How good is your Intranet?

Let’s build it together, than!

better together – www.zen-it.ro

Page 12: How good is your Intranet?

What are your objectives?

My bosses wanted to have a tool in order to communicate with the

employees. We posted a lot of content, but… if

nobody read it, I think we didn’t reach our

objectives.

better together – www.zen-it.ro

Page 13: How good is your Intranet?

Efficient communication

cannot be in only one direction. It

needs something more.

You are right. All employees should be actively involved. But how can we do this?

Objectives:•Improving the internal communication•Facilitating collaboration

better together – www.zen-it.ro

Page 14: How good is your Intranet?

If you offer them useful

information.

Aaa. But how can I know what needs has

each individual?

Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities

better together – www.zen-it.ro

Page 15: How good is your Intranet?

Instead of one editor, you can allow several employees to publish

information, according with their

competencies.

I don’t think they will have time to post

content. They are very busy.

Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities

Content editing decentralization.

better together – www.zen-it.ro

Page 16: How good is your Intranet?

You might laugh, but they will save time. You just need to teach them exactly how to

work with the Intranet.

How can they save time?

Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities

Content editing decentralization.

better together – www.zen-it.ro

Page 17: How good is your Intranet?

For example: when somebody needs help, what he is

doing?

I don’t know. He searches his emails, makes some phone

calls, asks his colleagues…

sometimes searches the Intranet.

Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities

Content editing decentralization.

better together – www.zen-it.ro

Page 18: How good is your Intranet?

Sometimes? On the intranet should be the easiest to find an answer. The editor only writes it once and

the employee is finding and reading the answer.

It is a computer that is doing the work, this is how you save time!

Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities

Content editing decentralization. Content structuring:

better together – www.zen-it.ro

I have to admit that is not so easy to find something

on our Intranet. We’ve tried to organize

the information by departments …

Page 19: How good is your Intranet?

Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities

Content editing decentralization. Content structuring:

Process oriented contentOne single storage place, different

presentation layersEstablishing the access rightsFeedback, new ideas

better together – www.zen-it.ro

Information can be structured in many ways.

For example, by processes or by activities.

Important is to be kept in a single place.

Yes. In order to be easy to update and find.

When everybody sends information by email, it is a general chaos and

we don’t want that anymore.

Page 20: How good is your Intranet?

Using the Intranet it’s easier for

collaboration. In addition…

… in addition we’ll collect the

information and this will be

permanently available.

Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities

Content editing decentralization. Content structuring:

Process oriented contentOne single storage place, different

presentation layersEstablishing the access wrightsFeedback, new ideas

Virtual teams:Project teams, Communities of practice

Knowledge Management:Know-how transferDocument libraryTraining, coaching, mentorship

better together – www.zen-it.ro

Page 21: How good is your Intranet?

Now you understand.

I’m sure that such an Intranet will be much

attractive. Everybody will want

to use it!

Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities

Content editing decentralization. Content structuring:

Process oriented contentOne single storage place, different

presentation layersEstablishing the access wrightsFeedback, new ideas

Virtual teams:Project teams, Communities of practice

Knowledge Management:Know-how transferDocument libraryTraining, coaching, mentorship

better together – www.zen-it.ro

Page 22: How good is your Intranet?

Exactly. And you will can

concentrate also on developing the corporate

culture.

We’ll can be like a big family.

Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities

Content editing decentralization. Content structuring:

Process oriented contentOne single storage place, different

presentation layersEstablishing the access wrightsFeedback, new ideas

Virtual teams:Project teams, Communities of practice

Knowledge Management:Know-how transferDocument libraryTraining, coaching, mentorship

better together – www.zen-it.ro

Corporate Citizenship

Page 23: How good is your Intranet?

We are two extraordinary

architects!

Yes, we are. But don’t be too

enthusiast too fast. This is just a blue

print.

better together – www.zen-it.ro

Page 24: How good is your Intranet?

That’s right. But at least now we know

how a good Intranet should

look like.

This is very important. I’m glad

I could help you.

better together – www.zen-it.ro

Page 25: How good is your Intranet?

Thank you very much. Still, I would need your help. I know that you’ve been

assisted by a consultancy firm. Can you give me their

business card?

Of course. They still assist us. You know, always it is room for

improvements. Here it is:

www.zen-it.ro

Adresa: Dr Nicolae Turnescu 12A, Bucureşti, 050467

Tel: (021) 317.51.00  Mobile: 0729.86.79.29Email: [email protected]

ZENITH CONSULTING