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ACTUAL COMPLAINS RECEIVED BY

From dissatisfied customers…..

“ We had to line up outsideto catch the boat and there

was no air-conditioner.”

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OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM

“ It is your duty as a tour operator to advise us of noisy

or unruly guests before we travel.”

“It took us nine hrs to fly homeFrom Jamaica to England. It

took the Americans only three hrsto get home. This seems unfair.”

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“ I was bitten by a mosquito.The brochure did not

mentioned mosquitos.”

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“We went on holiday to Spainand had a problem with the Taxi drivers as they were all Spanish.”

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