- 1. How Caribbean Executives Can Raise Their Standards Francis
Wade HRMATTs 9th Biennial Conference Hilton Trinidad &
Conference Center May 13-4, 2013
2. We want high accomplishments HRMATTs 9th Biennial Conference
May 13th & 14th, 2013 2 3. More than individual standouts
HRMATTs 9th Biennial Conference May 13th & 14th, 2013 3 4.
HRMATTs 9th Biennial Conference May 13th & 14th, 2013 4 5.
HRMATTs 9th Biennial Conference May 13th & 14th, 2013 5 6.
HRMATTs 9th Biennial Conference May 13th & 14th, 2013 6 7.
HRMATTs 9th Biennial Conference May 13th & 14th, 2013 7 8.
HRMATTs 9th Biennial Conference May 13th & 14th, 2013 8 History
9. HRMATTs 9th Biennial Conference May 13th & 14th, 2013 9 10.
HRMATTs 9th Biennial Conference May 13th & 14th, 2013 10 11. A
Caribbean Solution HRMATTs 9th Biennial Conference May 13th &
14th, 2013 11 12. My case HRMATTs 9th Biennial Conference May 13th
& 14th, 2013 12 13. With high quality confrontations What
problems could be resolved? Who would work well with whom? What new
standard could be set and achieved? What stress would disappear?
With a partner, pick one interpersonal situation that you want to
improve. Take 2 minutes. HRMATTs 9th Biennial Conference May 13th
& 14th, 2013 13 14. How to Close the Gap? HRMATTs 9th Biennial
Conference May 13th & 14th, 2013 14 15. 1. Develop a hypothesis
HRMATTs 9th Biennial Conference May 13th & 14th, 2013 15 16.
What are the causes of the problem? HRMATTs 9th Biennial Conference
May 13th & 14th, 2013 16 Poor Sales Lack of leads Not asking /
leads Not adding prospects to database Weak closing Poor closing
techniques 17. Why behaviours? They are essential for change to
occur They are often ill-defined or unknown They come after every
other approach has been tried HRMATTs 9th Biennial Conference May
13th & 14th, 2013 17 18. Assumption Consistent, deliberate
practice impacts performance HRMATTs 9th Biennial Conference May
13th & 14th, 2013 18 19. Behaviours that are: Observable
Coachable Visible Video-TapableHRMATTs 9th Biennial Conference May
13th & 14th, 2013 19 20. For the problem you chose before What
are the underlying behaviors you want to stop or start? HRMATTs 9th
Biennial Conference May 13th & 14th, 2013 20 With a partner,
choose one behaviour to focus on. Take 3 minutes. 21. HRMATTs 9th
Biennial Conference May 13th & 14th, 2013 21 22. Case Study A
client in 3 Caribbean countries (T&T, Barbados and Jamaica)
Change coaching behaviours HRMATTs 9th Biennial Conference May 13th
& 14th, 2013 22 23. Custom Design: Embed behaviours into 2
person interactive cases with a Protagonist and an Actor HRMATTs
9th Biennial Conference May 13th & 14th, 2013 23 24. Cases were
custom-built Involved interviewed with multiple executives Looked
for realistic situations Used real language / jargon Exaggerated to
emphasize an acute problem HRMATTs 9th Biennial Conference May 13th
& 14th, 2013 24 25. For Example Unknown to him, the employee
has received another job offer (for the same pay) and is in the
final stages of making a decision. This interaction will help her
decide. HRMATTs 9th Biennial Conference May 13th & 14th, 2013
25 A manager must convince a seemingly lazy employee to improve her
timeliness. She has started to arrive late to every single meeting.
26. Protagonist The focus of the training in each role-play Tries
his best to meet a pre-set goal Receives a description of the case
from his perspective HRMATTs 9th Biennial Conference May 13th &
14th, 2013 26 27. Actor Follows a scripted role Attempts to give
the protagonist a challenge Receives a description of the case from
her perspective HRMATTs 9th Biennial Conference May 13th &
14th, 2013 27 28. HRMATTs 9th Biennial Conference May 13th &
14th, 2013 28 2. Throw people in 29. Quiz: Starting the session
Whats the best way to start? a) Teach people the correct best
practices in the behaviour before doing the video-taping b) Start
video-taping right away c) Give a brief outline of the best
practices d) It doesnt matter e) A different answer not included
above HRMATTs 9th Biennial Conference May 13th & 14th, 2013 29
30. The Answer: Each training session began with a short outline of
the principles to be used Experience shows that what is outlined
makes little/no difference The real action starts when the video
tape starts rolling everyone wakes up The principles are introduced
during the debriefing HRMATTs 9th Biennial Conference May 13th
& 14th, 2013 30 31. Capture the interaction HRMATTs 9th
Biennial Conference May 13th & 14th, 2013 31 32. 3. Going for
Immediate Improvement HRMATTs 9th Biennial Conference May 13th
& 14th, 2013 32 Bad Performance 33. Debrief the video-tape
slowly HRMATTs 9th Biennial Conference May 13th & 14th, 2013 33
34. Twin Objectives Feedback for the protagonist Clearly-defined
best-in-class behaviours HRMATTs 9th Biennial Conference May 13th
& 14th, 2013 34 35. Further practice Ask the Protagonist to
repeat the role-play using the advice received (no cameras
required) HRMATTs 9th Biennial Conference May 13th & 14th, 2013
35 36. HRMATTs 9th Biennial Conference May 13th & 14th, 2013 36
Why did that work?Why did I fail? Why didnt my experience match the
result? 37. Behaviour Traps: Trinidadians Friendly and so indirect
that the actor would have no clue the shoe was about to drop
HRMATTs 9th Biennial Conference May 13th & 14th, 2013 37 38.
Behaviour Traps: Barbadians A Bajan boss spoke for the entire 7
minutes, then defended the need to do so publicly deferential to a
fault HRMATTs 9th Biennial Conference May 13th & 14th, 2013 38
39. Behaviour Traps: Jamaicans Either indirect and vague, or in
school-teacher lecturing mode. HRMATTs 9th Biennial Conference May
13th & 14th, 2013 39 40. No one-size-fits-all; each individual
needs enough practice to get better HRMATTs 9th Biennial Conference
May 13th & 14th, 2013 40 Culture Change! 41. Summary High
standards require new skills All organizational improvements
require collaboration and feedback The best feedback is often the
hardest to give Steady, deliberate practice is the only tactic that
works HRMATTs 9th Biennial Conference May 13th & 14th, 2013 41
42. Receive My Special Report HRMATTs 9th Biennial Conference May
13th & 14th, 2013 42 Minnie Mouse [email protected] John
Smith-Ramlogan [email protected] Add your contact information to my
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