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Hollie Delaney, Director of People Experiences (HR Director) at Zappos.com shares the story of Zappos and how they have built a committed team at the Trust Conference 2014
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Delivering Happiness Building a Committed Team
A VERY beautif
ul shoe…
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Zappos Core Values
1. Deliver WOW Through Service2. Embrace and Drive Change3. Create Fun and a Little Weirdness4. Be Adventurous, Creative, and Open-Minded5. Pursue Growth and Learning6. Build Open and Honest Relationships With
Communication7. Build a Positive Team and Family Spirit8. Do More with Less9. Be Passionate and Determined10. Be Humble
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Company Culture Alignment
We wanted a list of committable core values that we were willing to hire and fire on. If we
weren’t willing to do that, Then they weren’t
really “values”.
- Tony Hsieh
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Committing to our ValuesZ=CV2:
• Recruiting: Interviews are 50% based on culture fit
• 4 Week Training: Focusing on Culture and Service
• We will pay you to quit
• Hire slowly, fire quickly
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No Monkey BusinessCulture Everyone’s Job
Annual Z60
Reviews:
100% based
on culture fit.
Everyone’s job is to embrace and drive the culture.
Employees
are
empowered
to make the
right
decisions
Trust people to do the right thing
Enter Holacracy
• Break down bureaucracy• Gives everyone a voice• Increases visibility• Makes us more adaptable • Increase efficiency
Bureaucracy
Voice
Visibility
Adaptability
Efficiency
Politics
Key Elements of Holacracy
1. Organizational StructureOrganizing the Work, Not the People
2. Governance ProcessWorking on the structure of the organizationTensions Drive Change
3. OperationsTactical Meetings to get work done in the organization
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Community, Charity, Events
Fun in our work environment
Inspires creativity
Brings teams together
Ties to our values and/or goals
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Programs
Wishez
Co-Worker Bonus
Zollar Store
Wellness
Gym / Endurance Program
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260 lbs18 Stone
85 lbs6 Stone
With the help of the Zappos family and our
Wellness Program I lost:
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Programs
Wishez
Co-Worker Bonus
Zollar Store
Wellness
Gym / Endurance Program
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Know your Team/Build Relationships
#mentors 10-20% time outside of the office
Team Building
Happy Hours
Offsite
Zappos U
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CULTURETHE #1 PRIORITY
“People will forget what you said. People will forget what you did.
But people will never forget how you made them feel.”
-MAYA ANGELOU
Commitment in Action
“What is truer than truth? The story.”Jewish Proverb
Thank you for allowing me to be here!
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Check out
Zapposinsights.comFor more information!
Tour Zappos HQ
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