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?In-depth experience in every component of the telecom service provider space, enabling its Clients to derive significant benefits in terms of reduced Service Provisioning turnaround time, reduced customer churn improved cash flow and enhanced customer satisfaction
?Combines business processes and technology to deliver high quality operational efficiencies through predictable and profitable business decisions
?End-to-end functionality support: HCL offerings span the entire gamut of VoIP support capability
?Vast experience in handling complex telecom business processes
?Technology-led Business Services & Solution: In-house developed tools & applications for network & performance management
?Customized training modules
?Ability to support Clients' exponential growth
ega trends and multidimensional changes Today, Service Provisioning is a common need in the
Telecom Industry. Quick delivery of major services like analog to digital technology, wired to while maintaining the integrity services across Mwireless, narrowband to broadband, multiple systems, defines the quality service
communication to information are transforming the provisioning. In short, this involves ample
Telecom industry. This radical phenomenon is customization of the existing of the existing systems
re-shaping the telecommunications industry's future to the changing business needs and the implications of these changes are impacting
To meet this competitive reality and the rising the telecom companies globally. To keep up with the challenges, Telecom operators world over have begun
changing trends, Telecom companies are evolving into adopting 'Business Process Outsourcing' to maximize
full-service communication providers delivering their profits and winning best returns on the
high-speed connectivity and hordes of value-added investments made, besides better branding in the services. industry.
TelecomService Provisioning
Serv
ice P
rovis
ion
ing
HCL BPO’s capability and expertise in telecom order provisioning encompasses complete voice and data process outsourcing solutions that help organizations to gain insight into their customers satisfaction
Want to learn more on HCL's
Service Provisioning services,
Contact
www.hclbpo.com
www.hcl.in
Network & Systems Management Processes
?
?Network Provisioning
?Network Inventory Management
?Network Recovery
?Network Data Management
Network Planning & Development
Service/Product Development Maintenance Processes
?
?Service Configuration
?Service Problem Resolution
?Service Quality Management
?Rating Discounting
Service Planning Development
Customer Care Processes
?
?Order Handling
?Problem Handling
?QoS and SLA Management
?Invoicing Receivable
Sales
Serv
ice P
rovis
ion
ing
Tele
com
HCL Technologies is a billion dollar leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices across the globe to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of 'Employee First' which empowers our transformers to create a real value for the customers.
?HCL's Telecom vertical is perfectly positioned with assets that cut across all the various telecom structures - from wireless, wireline to equipments or ISVs. Our
end-to-end, integrated offerings include turnkey implementations, System integration and concept to field implementation – to services like Remote
Infrastructure Management and Business Process Outsourcing across all elements of Communications Eco System i.e. Telcos, ISVs & OEMs
?Our strong partnerships with processor companies, EMS vendors and some players in OS space help HCL in its unique time-to-market proposition. Today HCL
takes pride in its 50+ success stories in networking solution, service provider and equipment manufacturing space – working with some of the most
successful companies in the communications sector
?HCL's Telecom covers the depth and breadth of this domain with its integrated offerings a triad of software services, business processes and infrastructure
management
?HCL is significantly involved in Call control and signaling, wherein SIP PBX, Audio Video Conferencing Applications and Products have been comprehensively
developed and tested. In the Convergence Space, HCL has an exhaustive experience in Enterprise and Carrier grade VoIP solutions. HCL has strong presence
in the mobile applications arena that include Mobile Multimedia, Mobile Gaming, Audio Video Codecs etc.
The service areas are :
Business
