Technology at Check-in

By Courtney Levy, Cristian

Guzman, Jayme Hattrup, and

Morgan Westawski

The

Conc

ept

• Check-in/checkout• Push notification on arrival• Skip the line• Deactivates upon checkout

*Starwood installed the system in

30,000 rooms in 2015

SPG Keyless

https://www.youtube.com/watch?v=9MX7Mo4fDdY

The

Cust

omer

Pe

rspe

ctive

• Easy check in• Less human interaction• Creates new use of lobby area• Easy access• Technology

Pros

• Convenient • Quick check in• Less human interaction• Business traveler• Allows lobby to become a new kind of space• Everything is in one

place• Access to pool and

other amenities

Cons

• Less human interaction• Resort or family vacation• Concierge • Not all customers have

smartphones• Out of battery• No cell service

The

Hote

l Pe

rspe

ctive

• Best in a business hotel setting.• Streamline the check-in

process.• Decrease Front Office Supplies expense.

• Redistribute roles within employees.• But would provide less

employee guest interaction.

Pros

• Less supplies such as key cards, paper, ink, and pens.• Faster check-in for

returning guests.• Fewer personnel needing to be staffed at one time.• New use for the lobby.

Cons

• Less welcoming to new guests.• Less flexibility in room

and reservation changes.• Glitches in the system.

Secu

rity

• App Security• Customer Security• Hotel Security

Pros

● Makes securities life a bit easier.● Guests are less vulnerable and more

secure.● Narrows list of suspects if an item goes missing in your room.

Cons

● Extra cost for router, server and trusted workers for the encryption● Delay entering rooms

in case of emergency● Tracking illegal activity is harder

Our O

pini

on

Our opinion would be to implement a system that increases the use of a smartphone app to help streamline the check-in and check

out process while also increasing

security. We understand the need

for the front desk staff and would

thus continue to staff the front

desk in the hopes to slowly

minimize its need but continue to

have the services that the front

desk provides. This would be

most beneficial in a business

hotel setting.

The

Futu

re

• Apple watch• Hilton plans on having 600,000 keyless rooms by the end of 2016• Access to everything

will be encrypted through technology.

The

Futu

re

In the future we predict most people will have smartphones and will in turn benefit greatly from this system. The role of front desk agents will slowly shift to the concierge and bellmen in regards to welcoming guests and guiding their experience.

Questions and Answers